We’re looking for a driven and relationship-focused Client Operations Manager to join our growing team. This is a dynamic, client-facing role where you’ll be responsible for delivering seamless on-site rollouts and ensuring our clients receive an exceptional service experience.
Working closely with the Client Operations Team Manager, you will take ownership of implementing client strategies across multiple locations. You’ll play a pivotal role in ensuring each rollout is set up for success, maximising engagement, supporting field teams, and ultimately driving performance against key targets.
This is an ideal opportunity for someone who thrives in a fast-paced, people-focused environment and enjoys balancing client relationships with operational delivery.
Conduct face-to-face client meetings to plan and deliver successful location set-ups ahead of rollouts
Coordinate and arrange engagement rollouts via telephone and direct client contact
Build strong relationships with key stakeholders to ensure programmes are delivered on time and to expectation
Ensure each site is effectively prepared so field teams have access to sufficient, viable daily appointments
Monitor and deliver against targets and KPIs across assigned accounts
Manage all client documentation and administration within agreed timelines
Maintain accurate management information (MI) for client activity and performance
Proactively identify and resolve on-site issues, escalating where appropriate
Provide regular updates on progress, uptake and opportunities to maximise account performance
Support wider team objectives alongside the Client Operations Team Manager and Head of Client Operations
Drivers license with 6 points or less
Proven experience in a client-facing, service and/or sales environment
Background in sales or account management
Strong communication skills, both written and verbal, with the ability to engage a variety of audiences
Confident working under pressure and managing competing priorities
Ability to build trusted relationships while constructively challenging where needed
Experience in planning and scheduling
Customer-focused with a genuine desire to exceed expectations
High levels of integrity and moral courage, demonstrating strong personal standards
Resilient, adaptable, and solutions-oriented
Highly organised with strong attention to detail
A collaborative team player with the confidence to take ownership
No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!
Personal Group is proud to be an inclusive employer and encourages applications from a diverse range of candidates. If you require reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Recruitment Team.
The Company
The Personal Group family offer a range of products help protect, connect, and engage the UK workforce with communication tools, employee benefits, and health insurance plans. Innecto offer specialist pay and reward and employee experience consultancy. Together we provide a full-service solution to help our clients stand out as an employer of choice.
Our mission is to protect the unprotected and connect the unconnected. We want to make work happy, for everyone.
Why? Because when people are happy, they're more productive. And when people feel like they make a difference, they do.
Today we're making work happy for more people than ever before, and we are looking for great people to help create a brighter future for the UK workforce.
Could you be our next great hire?
