Guest service agent Work, Jobs in Bowling, Wdu (with Salaries)

Front Office Agent
Motel One —Glasgow
- Full-time
- English
- Hotel
- Hotel experience
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Front Office Agent

Motel One -
Glasgow

Quick apply

Job details

Full-time

Qualifications

Catering
English
Hotel experience

Full job description

Company Description

Our heart beats turquoise.

Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees.

We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our more than 95 hotels in 13 countries impress with exclusive design, high service standards and first-class inner-city locations at an attractive price.

As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.

Job Description

The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure. Your duties will also include the following:

Looking after our guests, including check-in and check-out
Reviewing and processing bookings, overbookings and options
Invoicing, including managing payments, as well as cash transactions and cashing up
Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails)
Gaining interdepartmental insights into new areas of activity by working in our multicultural teams

Qualifications

Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:

Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be looking for a change of career
Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
Be open and communicative and have a solid command of English
Be a team player and willing to provide assistance across departments – we achieve our results together

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