- Suffolk County Council
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Address: Phoenix House, Ipswich, Suffolk IP1 5NP, hybrid working
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Salary: £25,185 per annum (pro rata for part time)
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Hours: 37 hours per week
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Contract: Fixed term or secondment for 18 months (Apprenticeship)
At Suffolk County Council, every role is a chance to create positive change. As an Apprentice System Support Technician in the Highways Systems Support Team, you will see the direct impact of your work on the people we support. You will work with colleagues, partners, and communities to build trust, share ideas, and deliver services that make a lasting impact.
Reimagine the possibilities.
Your role and responsibilities
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Our main focus is to provide support to colleagues on the various digital systems and applications used within Suffolk Highways, and the wider Growth, Highways and Infrastructure directorate.
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Primary duties and activities will include monitoring the shared mailbox and picking up requests for support or training, producing guidance documentation and videos on the systems we support, and collaborating with the asset data team on joint projects.
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You will have plenty of opportunities to collaborate with colleagues and contractors and make a difference by streamlining processes using digital solutions.
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You'll be working day to day with the Technical Development Manager and System Support Technician, who welcome a new addition to the team!
Your apprenticeship
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Level 3 Digital Support Technician Digital support technician / Skills England
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Duration 18 months
We welcome apprenticeship applications from all ages and backgrounds. There's no upper age limit - it's never too late to start developing new skills. We want to provide opportunities for anyone interested in launching or advancing their career.
The apprenticeship you're applying for must build on your qualifications. If you have experience in this field, the apprenticeship you're applying for must be at a higher level.
Read the Job and Person Profile, see the how to apply section below, and the Apprenticeship Recruitment Brochure. During the apprenticeship, you will be working towards the role described in the Job and Person Profile. You will have the opportunity to receive hands-on training and pursue certification. Completing your apprenticeship does not guarantee a full-time position. However, we are dedicated to helping you find a job. You will have priority access when you apply for vacancies. This applies during the final 3 months of your contract.
You will need
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initiative and problem-solving skills to thrive in this support role
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familiarity with Microsoft 365 products (outlook, excel, teams, word, etc.) which would be helpful.
Our ideal candidate does not need to have all the technical expertise yet but should have a willingness to learn and develop.
Empowering Everyone
We are big believers in potential, possibility and the power of different ideas. We are always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.
For more information
Please contact Emma Goodman (she/her) for a casual conversation. You can contact her by emailing: [email protected]
How to apply
Step 1 - Read the Job and Person Profile (JPP) (Word).
Step 2 - Click ‘Apply Now’ to start your online application.
Step 3 - Upload a supporting statement answering the following questions below (no more than 300 words per question). You should use the Supporting Statement template (Word).
1 - Tell us what skills you have learned whilst at school/college, volunteering and/or working that you think will be useful to you in this role and why?
2 - Tell us about something you are proud of and why?
3 - Tell us about a time you've been really determined to do something, what did you do? What happened as a result?
4 - Why are you interested in working in working for our organisation?
5 - What are you hoping to gain from this apprenticeship?
6 - Using our WeAspire values (see bottom of JPP); tell us about a time or situation when you have demonstrated one of these values?
Step 4 - Upload a CV (without name and personal details).
Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.
For guidance on completing your application, please see our How to Apply page.
Planning to use Artificial Intelligence (AI)? Please ensure your application still reflects your own skills, experience and ideas. If used inappropriately, your application may not be processed. Please read our guidance for using AI to understand what’s acceptable.
Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at: [email protected] or 03456 014412. You can find examples of possible adjustments on our Reasonable Adjustment pages.
Closing date: 11.30 pm, 16 July 2026.
Interview date: week commencing, 27 July 2026.
Promoted as SPJ (Standard Plus Job) on Suffolk Jobs Direct.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid
As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.
In return, you’ll enjoy:
- up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
- membership of a competitive Local Government Pension Scheme (LGPS)
- travel, lifestyle, health and wellbeing benefits
- performance-related annual pay progression, in addition to an annual cost-of-living pay increase
- training and encouragement to expand your knowledge
- a variety of career development opportunities across our organisation
- diverse and active staff networks
- flexible working options, with the right to request flexible working from your first day
Plus lots more!
If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).
