We are looking for an enthusiastic and driven IT Assistant to join our team at GCB Cocoa UK. This role would suit a recent graduate or someone looking for their next step in frontline IT support.
You will provide first line and second line technical support across the business, helping to maintain reliable IT services for users. Working alongside the UK and Global IT teams, you will assist with day-to-day support, system administration, device management, cybersecurity initiatives and IT improvement projects.
Required skills and qualifications:
- Relevant IT qualification, degree or equivalent practical experience.
- Previous IT support experience through employment, apprenticeship or graduate role.
- Experience supporting PC hardware, peripherals, basic networking and server infrastructure.
Technical Skills:
- Knowledge of Windows OS, Office 365, Active Directory, basic networking
- Understanding PC hardware and troubleshooting tools
- Experience working with ticketing systems is a plus
Soft Skills:
- Strong problem-solving skills
- Good communication and teamwork
- Customer-oriented and able to multi-task
Key Responsibilities / Core Activities
A. Technical Support
- Provide first-level support for desktops, laptops, printers, scanners, mobile devices.
- Troubleshoot hardware, software, network and Microsoft 365 issues.
- Handle user requests via ticketing system and ensure timely resolution.
B. System & Network Support
- Assist in monitoring and maintaining LAN/WAN, Wi-Fi, VPN, and firewall systems.
- Support routine network checks and escalate issues when required.
- Assist with server monitoring, backup checks, and maintenance.
C. IT Asset Management
- Maintain and update IT asset inventory.
- Install, configure, and deploy new hardware and software.
- Ensure proper documentation and tracking of IT equipment.
D. User Management
- Assist in user account creation/modification in Microsoft 365, AD, and applications.
- Support onboarding/offboarding (equipment setup, access rights).
E. Security & Compliance
- Enforce IT security best practices (password policy, MFA, antivirus, patching).
- Perform regular updates and monitoring of security tools.
- Report suspicious activities or security incidents.
F. Documentation & Reporting
- Maintain IT documentation (SOPs, network diagrams, asset list).
- Assist in preparing monthly IT reports and assist with internal audits.
G. Project Support
- Assist in IT projects such as upgrades, network expansion, hardware refresh.
- Coordinate with vendors and service providers.
Key Working Relationships
- Global IT Team
- Manufacturing Site Heads of Departments
- 3rd party vendors and suppliers
Key Competencies / Behaviours for success
- Strong communication and stakeholder management skills
- Methodical approach to problem solving
- Strong time management and prioritisation
- Keen to learn and implement innovative solutions in the spirit of continuous improvement
Working Pattern:
08.00 - 17.00, Monday - Friday (1 hour lunch break)
We offer:
- Salary Sacrifice Pension Scheme: 5% Employee pension contributions are matched by 5% Employer pension contribution.
- 23 days annual leave (plus bank holidays), rising to 25 days after 2 years’ service.
- Free on-site parking and hot drinks
Job Type: Full-time
Pay: £28,000.00-£32,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
- Referral programme
Ability to commute/relocate:
- Sudbury CO10 7QR: reliably commute or plan to relocate before starting work (required)
Work Location: In person
