Tier 1 technical support engineer Work, Jobs in Brackley, Eng (with Salaries)

Tier 1 Technical Support Engineer
8x8, Inc. —Aylesbury
- Monday to Friday
- Customer service
- English
- Computer networking
Associate Engineer, GxP IT Support
Moderna, Inc. —Oxford
- Full-time
- Oracle
- Microsoft Outlook
- Computer Science
- Annual leave
Data Engineer - Remote
eSIM Go —Banbury
- £50,000 - £60,000 a year
- Remote
- SQL
- AWS
- Communication skills
- Annual leave
Quick apply
Assistant Geo-environmental Consultant/Engineering Geologist
PRP UK —Pitsford
- Hybrid work
- Microsoft Office
- Driving
- Communication skills
- Annual leave
- Flexitime
Senior Data Engineer - Remote
eSIM Go —Banbury
- £70,000 - £80,000 a year
- Remote
- SQL
- AWS
- Python
- Annual leave
Quick apply
Engineering Lead - Composites
Safran —Banbury
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
Principal Engineer, Interiors
Singer Vehicle Design —Daventry
- Full-time
- Engineering
- Project management
- Bachelor's degree
- Free parking
Quick apply
9d
Senior Verification Engineer
Envisics —Milton Keynes
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- C++
- Annual leave
- Gym membership
Quick apply
Lead SOS ADAS Engineer
Expleo —Gaydon
- Engineering
- Analysis skills
- Project management
Vehicle Chief Engineer
Ricardo —Leamington Spa
- Engineering
- Master's degree
- Bachelor's degree
4d

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Tier 1 Technical Support Engineer

8x8, Inc. -
Aylesbury

Apply Now

Job details

Qualifications

Jira
Customer service
LAN
English
Technical support
Firewall
VoIP
Computer networking
AI
Communication skills
Debugging

Full job description

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

As a Tier 1 Technical Support Engineer you will be First-line support to the company’s end customers. This is a great opportunity for a driven individual to learn a lot within a tech-growing company, and use and improve their current level of skill and experiencea Tier 1 in an Advanced Technical Support environment. This will be accomplished by providing a differentiated, world-class customer experience and top-level technical support for our product, from first-level troubleshooting to training to enable self-service. Customers request assistance via many channels including, phone, email, and customers portal.
You have a passion for solving problems and helping our customers. You must be able to quickly get to the root of customer problems by gathering all the necessary information, investigating and either resolving the customers issue or redirecting/escalating to the correct tier within the organization.

Responsibilities
-Engage the customer through multiple channels like Phone, Chat, Web, and -Email proactively, using case management tools like Salesforce and Jira

Diagnose and rectify technical problems and queries following first-line fix criteria and where possible resolving at the first call
Own support cases, making sure to record, track, and resolve each issue accurately, efficiently, proactively, and with completeness
Empowering customers by promoting a Knowledge base and self-service
Set up new users' accounts and profiles working alongside internal teams
Work with senior engineers on escalated tickets
Capture, structure, reuse, and improve knowledge articles within the case resolution workflow according to the knowledge-centred Service (KCS) methodology

Qualifications

Proven experience leveraging AI-enabled tools to enhance efficiency, problem-solving, and collaboration.
Good technical knowledge and technical support with a strong customer focus or related experience
Competent experience with IP and networking technologies
Knowledge of IP telephony (VoIP), Session Initiated Protocol (SIP), and unified communications
Basic knowledge of network routers, switches, firewalls, systems and tools, and the ability to independently debug broad, complex, Local Area Networks (LAN) and Wide Area Networks (WAN)
Exceptional customer service and confident communication skills, customizing your interaction with both technical and non-technical audiences
Prioritization skills and capability to make high-impact decisions while multitasking
Flex and take on ad hoc projects and cases to challenge growth and learning

This role is hybrid, with 3 days per week required on-site at our Aylesbury, UK office.
Working hours: 9:00–17:30, Monday to Friday.

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

View the Participant Poster in English and Español.

View the Right to Work Poster in English and Español.

We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at [email protected] (Include “Reasonable Accommodation” in the subject line)

Our Job Applicant Privacy Notice can be found here.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

Apply Now

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tier 1 technical support engineer jobs in brackley, eng

Tier 1 Technical Support Engineer

Associate Engineer, GxP IT Support

Data Engineer - Remote

Assistant Geo-environmental Consultant/Engineering Geologist

Senior Data Engineer - Remote

Engineering Lead - Composites

Principal Engineer, Interiors

Senior Verification Engineer

Lead SOS ADAS Engineer

Vehicle Chief Engineer

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