3rd line service desk engineer Work, Jobs in Brackley, Nth (with Salaries)

3rd Line Service Desk Engineer
Bechtle UK —West Hunsbury
- £45,000 - £55,000 a year
- Full-time
- Windows
- Mentoring
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
12d
3rd Line Engineer
turn IT on —Witney
- Full-time
- Hybrid work
- Azure
- Travel
- Mentoring
- Employee assistance programme
Quick apply
9d
Infrastructure & Cloud Operations Engineer - 12 month FTC
Lucy Group Head Office —Oxford
- Azure
- Computer Science
- No degree

More jobs to discover

Find similar jobs that you might be interested in.

3rd Line Service Desk Engineer
Bechtle UK —West Hunsbury
As a 3rd Line Engineer, you will be responsible for providing 3rd line support to Bechtle customers ensuring that incidents, service requests and updates are…
£45,000 - £55,000 a year
Quick apply
12d
IT Support Engineer - Modern Workplace
Haas F1 Team —Banbury
Assist with IT asset, software licence and inventory management, ensuring accurate records and compliance. Working knowledge of identity and access concepts…
Quick apply

I want to receive the latest job alerts for 3rd line service desk engineer in brackley, nth

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

3rd line service desk engineer jobs near brackley, nth

Infrastructure Engineer jobs in Oxford

Infrastructure Engineer jobs in Stockport

Infrastructure Engineer jobs in Kent

Infrastructure Engineer jobs in Hartlepool

Infrastructure Engineer jobs in Reading

Student Support jobs in Glasgow

Support Worker jobs in Aberdeen

3rd Line Support Engineer jobs in Oxfordshire

3rd Line Support Engineer jobs in Hemel Hempstead

It Support Apprentice jobs in London

Software Engineer jobs in Newcastle Upon Tyne

3rd Line Support Engineer jobs in Slough

3rd Line Support Engineer jobs in Derby De21

3rd Line Service Desk Engineer

Bechtle UK -
West Hunsbury

Quick apply

Job details

Full-time
£45,000 - £55,000 a year
12 days ago

Benefits

Health & wellbeing programme
Private dental insurance
Employee mentoring programme
Annual leave
Company events
Private medical insurance
On-site parking

Qualifications

Microsoft Windows Server
Technology infrastructure experience
IIS
CCNA
JNCIA
Mentoring junior staff
Microsoft Exchange
Windows
CCDA
Network infrastructure
Firewall
Remote access software
Mentoring
Technical support incident logging
Organisational skills
SharePoint
SAN
Customer support
VMWare
IT incident logging
Incident log maintenance
Communication skills
vSphere
Help desk

Full job description

3rd Line Service Desk Engineer Northampton

As a 3rd Line Engineer, you will be responsible for providing 3rd line support to Bechtle customers ensuring that incidents, service requests and updates are logged and processed quickly. You will work closely as a point of escalation for 1 st and 2 nd Line support, ensuring strong communication is maintained throughout.

Job Role Responsibilities

Provide 3rd line technical support to customers.
Provide high standard of customer service, ensuring that incidents, service requests and updates from customers are logged and processed quickly and the customer is provided with regular progress updates.
Escalate incidents to service team leaders as appropriate.
Work closely with 1st and 2nd line technical support and field engineers to ensure a high level of communication is maintained.
Assist with the training and guidance of 1st and 2nd line team members.
Provide assistance to the service team for technical design, implementation and support of customer incidents and projects.
Create and maintain suitable customer infrastructure / service documentation. .
Provide occasional on-site support at customer sites to resolve incidents.
Ensure customers and Bechtle equipment/goods are installed to appropriate standards and industry best practice.

Job Requirements

Self-motivated with a positive attitude
Excellent communication and organisational skills and a team-oriented mindset
Minimum 3 years’ experience in a 3rd line technical support role, supporting a variety of core infrastructure technology and services.
Proven experience of supporting a broad range of enterprise technologies and applications including Windows Server, Active Directory, Exchange, Terminal Services/Remote Desktop Services, IIS, SharePoint, networking (DNS, DHCP, switches, routers), firewalls, perimeter/security devices, databases, backup and security software and SQL server
Expert knowledge and experience within the Wintel environment
Good knowledge of Windows desktop operating systems
Expert knowledge and experience with supporting Dell and HP server / blade hardware
Good knowledge of Microsoft, Dell, HP, or NetApp SAN storage systems would be highly advantageous.
Good knowledge of virtualisation technologies including VMware vSphere, Microsoft Hyper-V would be highly advantageous.
Hold two or more industry recognised and relevant certifications, including but not limited to: AZ-*, MS-*, CCA, VCP, CCNA, CCDA, CSA, CSE, AIS, ASE, JNCIA-*. Additional accreditations would be highly desirable.
Ability to work in a busy helpdesk environment and good knowledge of general helpdesk operations.

What we offer

Hybrid Working (3 days in/2 days out, after probation which is 3 months)
Flexible Work Shift Patterns - Between 7am and 7pm
Starting Salary of £45k - £55k.
Location – Brackmills, Northampton.
Culture – Social events, Supportive, Fun, Hard working
Perks – Incentives (holidays, vouchers, lunches, spot prizes)
Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc)
Subsidised health care/medical benefits
Annual Leave – 25-30* days plus B. H’s + optional 2 weeks unpaid. *Increases with time spent
Progression Plan – training & mentor programme.

Reports to: Service Desk Manager - Northampton

Job Type: Full-time

Pay: £45,000.00-£55,000.00 per year

Benefits:

Company events
Employee mentoring programme
Health & wellbeing programme
On-site parking
Private dental insurance
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

3rd line service desk engineer jobs in brackley, nth

3rd Line Service Desk Engineer

3rd Line Engineer

Infrastructure & Cloud Operations Engineer - 12 month FTC

More jobs to discover

I want to receive the latest job alerts for 3rd line service desk engineer in brackley, nth

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected