it analyst Work, Jobs in bracknell, brk (with Salaries)

IT Helpdesk Analyst
Softcat —Marlow
- Hybrid work
- Azure
- Customer service
- IT
- Flexible schedule
7d
IT Applications Analyst
Saputo Inc. —Weybridge
- Full-time
- Travel
- Free parking
- Employee discount
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Azure
- AWS
- Scripting
- Employee assistance programme
- Employee discount
Quick apply
IT Service Analyst (m/f/d)
BaseBeyond GmbH —Slough
- Customer service
- English
- Windows
Quick apply
1st Line Helpdesk Analyst
FluidOne —Woking
- £28,000 - £31,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Work from home
- Employee assistance programme
Quick apply
IT Business Analyst
Healix International —Esher
- £60,000 - £65,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Quick apply
Desktop Support Analyst
Atcore —Burnham
- Full-time
- Customer service
- Windows
- Computer networking
- Life insurance
Quick apply
12d
Service Desk Analyst (End User Computing Analyst)
JATO —Uxbridge
- Full-time
- Microsoft Office
- SharePoint
- Communication skills
Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off
Codestone —Basingstoke
- Weekend availability
- Hybrid work
- Management
- Customer service
- Windows
7d
Customer Service Desk Analyst
M Group —Farnborough
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
15h
Service Desk Analyst (End User Computing Analyst)
JATO Dynamics —Uxbridge
- Full-time
- Microsoft Office
- SharePoint
- Communication skills
Digital Health Systems Analyst
Kingston and Richmond NHS Foundation Trust —Kingston upon Thames
- £36,943 - £44,900 a year
- Full-time
- Microsoft Office
- No degree
- IT
- Employee assistance programme
1d
Associate Network Analyst
Visa Europe Limited —Basingstoke
- 12 hour shift
- Spanish
- Microsoft Office
- Analysis skills
IT Service Desk Analyst
Bestway Group —London
- Full-time
- Azure
- Customer service
- Windows
- Annual leave
Quick apply
BUSINESS SYSTEMS ANALYST
Buckinghamshire New University —High Wycombe
- £33,951 - £37,694 a year
- Call to connect
- Hybrid work
- Analysis skills
- Travel
- Communication skills
- Employee discount
12h
Service Desk Analyst
ITQ Metis —Thatcham
- From £28,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Free parking
- Sick pay
Quick apply
7d
Security Systems Analyst
Securitas UK —Reading
- £45,000 a year
- Full-time
- Software troubleshooting
- Computer networking
- In-person
- Employee discount
Quick apply
1d
IT Business Analyst - IFS Service & Asset Management
Platned Ltd —Gerrards Cross
- £44,000 - £55,000 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- ERP systems
Quick apply
6d
Technical Support Analyst
Atcore —Burnham
- Full-time
- Hybrid work
- Azure
- Oracle
- Windows
- Life insurance
Quick apply
Tech Support Analyst
5G Communications Ltd. —High Wycombe
- £18,000 - £25,000 a year
- Microsoft Outlook
- Windows
- Computer networking

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IT Helpdesk Analyst

Softcat -
Marlow

Apply Now

Job details

7 days ago

Benefits

Flexible schedule

Qualifications

Azure
Incident management
Customer service
ServiceNow
IT
Problem management
Communication skills
Active Directory
Intune
Help desk

Full job description

Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our IT Operations Team

IT Operations are crucial to our success. We aim to enable the business to work smarter and faster by delivering reliable, scalable, and agile systems and applications. The IT Operations team manages the infrastructure and network that support our key systems and provides a digital workspace that helps our users communicate and work effectively across the organisation.

Our IT Helpdesk is always ready to assist with any IT-related queries, issues, and requests. The IT Operations team is part of the larger internal Tech Team, which collaborates closely with Sales, Services, Business Operations, and select Vendors and Partners.

As an IT Helpdesk Analyst, you will be responsible for delivering exceptional service to our Softcat colleagues. Consistently demonstrating ownership and accountability in every aspect of your role

You will triage, troubleshoot and resolve incidents, and fulfil service requests efficiently, ensuring minimal downtime and maximum user satisfaction through a high standard of service and effective prioritisation. Running Softcat's Techbar, you will provide vital face-to-face support, empower colleagues and foster collaboration across teams.

As a IT Helpdesk Analyst you'll be responsible for:

Provide first-line technical support to users via phone, in person, and remotely. Log all incidents, service requests, and resolutions in the ITSM platform (ServiceNow) within agreed SLA targets
Diagnose and troubleshoot issues across multiple technologies, ensuring accurate triage and timely resolution of incidents and fulfilment of service requests
Manage your work queue proactively, prioritising incoming requests and incidents to maintain service efficiency
Collaborate with other IT teams to resolve incidents and fulfil requests, escalating complex issues to second-line analysts when necessary
Communicate clearly and promptly with users throughout the resolution process, maintaining ownership of issues until closure

We'd love you to have

Experience working in an IT Helpdesk or Service Desk environment, providing first-line technical support for incident management, problem management and request fulfilment
Knowledge of the Microsoft stack (M365, Autopilot, Intune, Azure AD)
Experience in Active Directory for user account creation and permission management
Excellent customer service and communication skills, with the ability to explain technical issues clearly to both technical and non-technical users
Accurate and detailed call logging in an ITSM platform (preferably ServiceNow), ensuring all incidents and requests are documented correctly

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

Hybrid working
Working flexible hours - flexing the times you start and finish during the day
Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.

Apply Now

Refine Your Search

it analyst jobs in bracknell, brk

IT Helpdesk Analyst

IT Applications Analyst

Service Desk Analyst

IT Service Analyst (m/f/d)

1st Line Helpdesk Analyst

IT Business Analyst

Desktop Support Analyst

Service Desk Analyst (End User Computing Analyst)

Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off

Customer Service Desk Analyst

Service Desk Analyst (End User Computing Analyst)

Digital Health Systems Analyst

Associate Network Analyst

IT Service Desk Analyst

BUSINESS SYSTEMS ANALYST

Service Desk Analyst

Security Systems Analyst

IT Business Analyst - IFS Service & Asset Management

Technical Support Analyst

Tech Support Analyst

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