Join the School of Medicine’s Student Support team as a Student Support Assistant. You will provide comprehensive administrative and coordination support within a complex and highly regulated professional environment.
You will assist in the administration of the Medical Schools Student Support function. This will involve supporting arrangements for reasonable adjustments and disability-related support, working with the University’s Disability and Neurodiversity service to ensure that learning support plans are communicated to relevant staff and that students receive appropriate provision throughout their programme.
You will liaise with personal tutors, academic leads, and the wider Student Services directorate to facilitate a coordinated approach to student welfare, maintaining the Student Support inbox and scheduling appointments as required. Alongside this, you will help plan, organise, and co-deliver wellbeing events and initiatives, contributing to an inclusive and welcoming environment within the Medical School.
The role also encompasses a broad range of administrative responsibilities including diary management, meeting and committee support, agenda and minute preparation, and the maintenance of accurate records and filing systems. You will create and update communications content across digital and print platforms, compile service usage reports, and develop a working knowledge of University regulations, GMC requirements, and student welfare frameworks to support clear and accurate guidance to students.
£17.13 per hour.
£2.07 per hour holiday pay.
This is a temporary role to start as soon as possible until the 18th September working 35 hours per week.
Duties and responsibilities
The successful candidate will bring previous experience in an administrative role, combined with a genuine commitment to student welfare and the ability to engage empathically with individuals who may be experiencing difficulty. You will be organised, accurate, and able to manage a varied workload with a high degree of attention to detail, working with appropriate independence within established procedures.
1. Assist in the administration of reasonable adjustments and disability-related support, working with the University's Disability and Neurodiversity service to ensure learning support plans are communicated to relevant staff and that students receive timely and appropriate provision throughout their programme
2. Maintain the Student Support email inbox, ensure emails are forwarded to the relevant team members and scheduling appointments for students as required.
3. Plan, organise and co-deliver student meetings and assist with keeping accurate and confidential records of student interactions.
4. Provide comprehensive administrative support including diary management, maintaining shared inboxes, managing meeting rooms and stationery stocks, and ensuring efficient daily office operations.
5. Create, update and maintain communications content across various digital and print materials including websites, prospectuses, and learning platforms (such as SurreyLearn) while preparing, formatting and distributing documents.
6. Organise and provide full administrative support for internal and external meetings and committees, including preparing agendas, assisting with preparing slide decks, distributing papers, taking accurate minutes, and tracking/following up on action items.
7. Compile reports on service usage by extracting data from databases, present information effectively, and maintain organised filing systems ensuring accurate documentation and record keeping.
8. Explain University regulations, procedures and support processes clearly to students while ensuring compliance with examination board regulations and monitoring student progress, particularly those returning from temporary withdrawal.
Skills and experience
Excellent IT skills are essential, including proficiency in Word, Excel, Outlook, PowerPoint, Teams, and SharePoint, alongside the willingness to learn bespoke systems. Experience of minute taking, multiple diary management using MS Outlook, and working to tight deadlines is required. You will be confident in handling sensitive and confidential information with professionalism and discretion and will demonstrate strong communication skills across a range of audiences.
You will be adaptable and flexible in your approach, willing to provide administrative assistance and cover for other members of the Faculty administrative team as required. The ability to build productive working relationships with students, academic staff, and colleagues across the University’s professional services is central to success in this role. Experience of the higher education sector and a basic awareness of the University’s activities would be advantageous, though not essential.
Location
University of Surrey - Faculty of Health and Medical Sciences
Pay: £17.13 per hour
Work Location: In person
