Director of customer service Work, Jobs in Bracknell Forest, Brk (with Salaries)

Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Head of Service Desks - Reading, UK
ESP Global Services Limited —Reading
- £70,000 - £75,000 a year
- IT
- AI
- Leadership
Quick apply
Head of Projects - Reading, UK
ESP Global Services Limited —Reading
- £75,000 - £80,000 a year
- Project management
- Leadership
- Communication skills
Quick apply
Client Service Director
AND Digital —Reading
- Full-time
- Hybrid work
- Driving
- Contracts
- Gym membership
Quick apply
Assistant Director of Property Operations
Red Kite Community Housing —High Wycombe
- £100,858 a year
- Full-time
- Maintenance
Director of Customer Operations and Engagement, EMEA
IPCI —High Wycombe
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
Senior Sales Director
Blue Yonder —Bracknell
- Full-time
- Azure
- Sales
- Marketing
Head of Customer Operations and Insight
Driver and Vehicle Standards Agency —Yeading
- £69,501 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
3d
General Manager & Site Director — Online Pharmacy
Montu UK —Winnersh
- £130,000 - £140,000 a year
- Full-time
- Leadership
- Annual leave
Member Success Director
Thatcham Research —Thatcham
- £78,500 a year
- Monday to Friday
- Hybrid work
- Presentation skills
- Communication skills
- Free parking
9d
HEAD OF MARKETING & PR
Wellington Estates —Stratfield Saye
- Weekend availability
- Management
- Analysis skills
- In-person
- Annual leave
- Employee discount
Director of Operations - Critical Site
Equinix —Slough
- Full-time
- Management
- Leadership
- Employee stock purchase plan
Head of Operations
Bidfood —Slough
- Leadership
- Communication skills
- Employee discount
1d
Director of Marketing
Institute of Grocery Distribution —Watford
- Full-time
- Hybrid work
- SQL
- Leadership
- Annual leave
Quick apply
7d
SMB New Business Director / Sales Hunter
FluidOne —Camberley
- Sales
- Driving
- Computer networking
- Employee assistance programme
Head of Account Management
GK Signs & Screenprint Ltd —Alton
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- ERP systems
- Free parking
Quick apply
Cluster Director of Sales - South
Hilton —Watford
- Full-time
- Hospitality
- Sales
- Hotel
- Employee stock purchase plan
- Annual leave
Head of Architecture_2939
Allianz —Guildford
- Full-time
- Hybrid work
- Azure
- Oracle
- AWS
- Employee discount
Head of Marketing UK and Ireland
Elanco —Hook
- Full-time
- Sales
- Marketing
- Master's degree
9d
Client Engagement Director, Client Services
Publicis Groupe Holdings B.V —London
- Microsoft Outlook
- Communication skills
- Time management
Quick apply
4d

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director of customer service jobs near bracknell forest, brk

Head Of Customer Experience

Five Guys UK -
London

Apply Now

Job details

Permanent
Up to £70,000 a year

Benefits

Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Car scheme

Qualifications

Hospitality
Customer service
Leadership
Restaurant experience
Communication skills

Full job description

BURGERS & FRIES AND INCREDIBLE CAREERS!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge.

The Head of Customer Experience owns how Five Guys shows up for its customers across every touchpoint. This role leads customer support and feedback end to end, while acting as a brand guardian for all customer facing communication.

You will ensure every interaction reflects Five Guys tone of voice and core messages around freshness and quality, simplicity and comfort, our people, and how and why we do what we do. You will protect brand reputation across direct support, reviews, and social channels, and turn customer insight into action that improves the guest experience.

This role is focused on spotting patterns in customer feedback, identifying where service breaks down, and translating insight into clear guidance for stores, districts, regions, and countries across the JV.

WHAT YOU'LL DO

Own and run customer service across email, website forms, social channels, and review platforms
Respond quickly, accurately, and empathetically, keeping tone aligned to Five Guys friendly, honest, premium voice
Identify recurring issues, frustrations, and service patterns at store, district, and regional level
Deliver clear weekly and monthly reporting with trends, priorities, and practical recommendations
Share insight with operations, training, brand, and food safety teams to drive service improvements
Monitor social channels for engagement, sentiment, and service related feedback
Respond to reviews and social messages using brand safe language that builds trust and shows accountability
Maintain a clean and consistent customer feedback framework, including tagging for brand insight such as generosity, freshness, crew warmth, and consistency
Support leadership in shaping customer experience plans and help store teams adopt best practices
Contribute to training materials covering service standards, complaint handling, and communication habits
Escalate urgent or complex issues to the right teams and own follow up through to resolution
Complete ad hoc store visits to understand the customer journey firsthand
Own customer service standards, processes, and guidelines across all channels

YOUR EXPERIENCE

Hands on customer service experience in restaurants, hospitality, or retail
Strong written and verbal communication, with confidence handling sensitive situations
Experience managing customer contact across multiple channels, including social and reviews
Strong repoability to influence and drive change without direct operational control
Highly organised and comfortable managing high volumes of contact
Strong command of tone of voice and the ability to coach others
Experience responding publicly to reviews and social feedback in high visibility situations
Clear understanding of how customer communication shapes brand trust, quality, and consistency

OUR REWARDS AND BENEFITS

A generous annual bonus based on business performance
Pension scheme
Enhanced Maternity and Paternity leave
Electric car salary sacrifice scheme
Long service rewards after 5 and 10 years with Five Guys
Five Guys Perks & discounts
Invite to our annual General Managers conference - this year we celebrated in Lisbon!
Life assurance
Private medical via Vitality
Wellbeing support

Apply Now

Refine Your Search

director of customer service jobs in bracknell forest, brk

Head Of Customer Experience

Head of Service Desks - Reading, UK

Head of Projects - Reading, UK

Client Service Director

Assistant Director of Property Operations

Director of Customer Operations and Engagement, EMEA

Senior Sales Director

Head of Customer Operations and Insight

General Manager & Site Director — Online Pharmacy

Member Success Director

HEAD OF MARKETING & PR

Director of Operations - Critical Site

Head of Operations

Director of Marketing

SMB New Business Director / Sales Hunter

Head of Account Management

Cluster Director of Sales - South

Head of Architecture_2939

Head of Marketing UK and Ireland

Client Engagement Director, Client Services

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