Insurance agent Work, Jobs in Bradford, Wyk (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
7d
Call Centre Agent
Fortrea —Leeds
- Full-time
- Computer literacy
- Data entry
- Communication skills
- Employee discount
1d
Import/Export Coordinator
Pestwest Electronics Ltd —Ossett
- Full-time
- Microsoft Excel
- Customer service
- Computer literacy
- Life insurance
Quick apply
Junior software support agent
Binary —Harrogate
- Up to £26,500 a year
- Full-time
- Software troubleshooting
- English
- In-person
Quick apply
Claims Technician
Leeds City Council —Leeds
- £26,403 - £28,142 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
7d
Field Agent / Warrant Officer - 3 Month Fixed Term Contract
Resolvecall —Oldham
- £2,224 a month
- Full-time
- Data entry
- Financial services
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
2d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Leeds
- £3,800 a month
- Full-time
- Sales
Quick apply
Land & Development Executive
Myrings Estate Agents Ltd —Harrogate
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Data analysis skills
- Project management
- Annual leave
Quick apply
1d
Property Assistant
Heylo —Leeds
- £25,000 - £28,000 a year
- Weekend availability
- Microsoft Office
- Maths
- Accounting
Quick apply
Customer Service Team Player
enact Conveyancing Ltd —Leeds
- Data entry
- Organisational skills
- Communication skills
Quick apply
Customer Support Technician
BigChange —Leeds
- Continuous improvement
- No degree
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
1d
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Leeds
- £3,800 a month
- Full-time
Quick apply
Trainee Estate Agent
Your Move —Barnsley
- Full-time
- Sales
- Customer service
Supplier Development Specialist
Yorkshire Water —Bradford
- £50,663 - £63,329 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Flexible schedule
14d
Site Agent
AmcoGiffen —Leeds
- £45,000 - £55,000 a year
- Full-time
- AutoCAD
- Civil engineering
- Management
- Annual leave
- Life insurance
Quick apply
7d
Maintenance Co-ordinator
Dickinson Harrison (RBM) Ltd —Elland
- £15,600.00 - £24,784.50 a year
- Full-time
- Free parking
- Health & wellbeing programme
Quick apply
13d
Key Account Executive - Automotive
INFINIT —Leeds
- Full-time
- Hybrid work
- Communication skills
- Negotiation
- Annual leave
Quick apply
Operational Compliance Executive
Ligentia —Leeds
- Full-time
- Analysis skills
- Organisational skills
- Communication skills
Development Planner
Yorkshire Water —Leeds
- Full-time
- Hybrid work
- Business development
- Computer skills
- Communication skills
- Annual leave
Surveyor - Property & Asset Management
Carter Jonas —Leeds
- Full-time
- Microsoft Office
- IT
- Communication skills
- Annual leave
- Referral programme

I want to receive the latest job alerts for insurance agent in bradford, wyk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year
7 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Stakeholder collaboration
Customer service
Stakeholder liaison
GCSE
Mentoring junior staff
Complaint handling
Performance management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Employee performance appraisals
NVQ
Professional development mentoring
Customer interaction
Training & development
Team motivation leadership
Analytics

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Experience:

contact centre team leader: 1 year (required)

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

insurance agent jobs in bradford, wyk

Customer Resolution Team Leader

Call Centre Agent

Import/Export Coordinator

Junior software support agent

Claims Technician

Field Agent / Warrant Officer - 3 Month Fixed Term Contract

JUNIOR SALES ADVISOR

Land & Development Executive

Property Assistant

Customer Service Team Player

Customer Support Technician

JUNIOR SALES CONSULTANT

Trainee Estate Agent

Supplier Development Specialist

Site Agent

Maintenance Co-ordinator

Key Account Executive - Automotive

Operational Compliance Executive

Development Planner

Surveyor - Property & Asset Management

I want to receive the latest job alerts for insurance agent in bradford, wyk

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected