Senior retail manager Work, Jobs in Bradford, Wyk (with Salaries)

Head of Aftersales
Lassic —Bradford
- £40,000 - £50,000 a year
- Full-time
- Customer service
- Data analysis skills
- Analysis skills
- Free parking
- Employee discount
Quick apply
1d
Dual Site Branch Manager, Kurt Geiger & Carvela Leeds
Kurt Geiger —Leeds
- Full-time
- Retail management
- Leadership
- Communication skills
- Employee discount
Quick apply
Executive Assistant & Office Manager
Vertis Retail Group —Bradford
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- SharePoint
- Communication skills
Quick apply
1d
Senior Probation Officer - Yorkshire and the Humber Probation Service - Bradford and Calderdale (Full Time)
HM Prison & Probation Service —Bradford
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee discount
11d
Venue Food & Beverage Manager
Dine Group Services —Leeds
- £29,000 - £35,000 a year
- Weekend availability
- Sales
- Customer service
- Team management
- Employee discount
Quick apply
3d
Senior Expansion Manager UK
Fastned —Leeds
- Full-time
- Hybrid work
- Bachelor's degree
- Continuous improvement
- Travel
Senior Technical Co-Ordinator (12 Month Maternity Cover)
Symingtons, now part of Princes Group —Bradford
- £33,000 a year
- Full-time
- Analysis skills
- Project management
- Continuous improvement
- Free parking
- Employee discount
Quick apply
Category Manager - Catering
Senior Category Manager - Catering —Bradford
- Full-time
- Conflict management
- Negotiation
- Annual leave
Quick apply
Customer Service Team Leader
VetFit Labs Business & Technology Services Ltd. —Leeds
- £2,250 - £2,900 a month
- Full-time
- CRM software
- Computer literacy
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
7d
Catering Marketing Manager
Bestway Group —Bradford
- Full-time
- Management
- Presentation skills
- Budgeting
- Annual leave
Quick apply
Community Engagement Manager - 12 Month fixed term contract
Yorkshire Water —Bradford
- Up to £60,000 a year
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Flexible schedule
8d
Deputy Manager
Selco —Bradford
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
General Manager
Sodexo —Headingley
- Up to £60,000 a year
- Full-time
- Employee assistance programme
Quick apply
3d
Advanced Specialist, Sales (Teachers, Educators & Sales Professionals Welcome)
Pearson —Bradford
- Sales
- Business development
- Travel
- Employee discount
7d
Senior Account Manager
Hallmark —Tong
- Hybrid work
- Travel
- Mentoring
- Communication skills
- Free parking
Senior Manager - Myton International
Morrisons —Bradford
- Sales
- Business development
- Team management
- Free parking
- Store discount
Quick apply
Assistant Manager
The Light, Huddersfield —Huddersfield
- £33,000 - £36,000 a year
- Weekend availability
- Guest services
- Leadership
- Employee assistance programme
- Life insurance
Quick apply
Night Manager - Across Liverpool
Morrisons —Bradford
- Night shift
- Customer service
- Team management
- Training & development
- Employee discount
Quick apply
10d
La Mer Counter Manager 37.5 hours, John Lewis Leeds
Estee Lauder —Leeds
- Full-time
- Customer service
- Computer literacy
- Team management
Senior Project Manager - 12 month FTC
Freemans PLC —Bradford
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Agile
- Work from home
- Employee discount
2d

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Head of Aftersales

Lassic
Bradford

Quick apply

Job details

Permanent | Full-time
£40,000 - £50,000 a year
1 day ago

Benefits

Free parking
Casual dress
Employee discount
On-site parking

Qualifications

Customer service
Stakeholder liaison
Data analysis skills
Internal department liaison
Complaint handling
E-commerce
Performance management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Team management
Organisational skills
Employee performance appraisals
Management reporting
Project leadership
Leadership
Communication skills
Progress tracking

Full job description

Head of Aftersales

We are one of the UK’s leading suppliers of flat-pack furniture and household items.

Lassic is looking to appoint an experienced Aftersales Manager to take overall ownership of the Customer Service, Returns and Parts functions and drive improvements across the aftersales operation.

Key Responsibilities will include:

· Take overall responsibility for the performance and development of the Customer Service, Returns and Parts department.

· Review existing processes, systems and ways of working, identifying inefficiencies and opportunities to improve the customer experience.

· Establish clear KPIs, targets and performance measures, creating a culture of accountability and continuous improvement.

· Introduce robust processes and standards to improve response times, resolution rates, returns handling and overall customer satisfaction.

· Manage relationships with external system providers, couriers and selling platforms, ensuring issues are addressed effectively and improvements are implemented.

· Analyse customer feedback, complaints, returns and operational data to identify trends and drive corrective action.

· Ensure that problems are approached with a “how do we solve this?” mentality rather than simply identifying what went wrong.

· Provide regular reporting and insight to the Managing Director, highlighting performance, challenges, opportunities and progress against improvement plans.

· Take ownership of projects and initiatives designed to improve efficiency, reduce costs and enhance the customer experience.

· Work collaboratively with internal departments to improve communication, service delivery and efficiency.

· Identify and implement process improvements to reduce errors and enhance the customer experience.

· Conduct regular one-to-one meetings, performance reviews and coaching sessions.

· Support recruitment, onboarding, training and continuous improvement initiatives.

· Support with Ad hoc projects when required.

What We're Looking For

You are likely to have:

· Previous experience as an Aftersales Manager or in a similar Senior Customer Service.

· A proven track record of delivering Aftersales KPIs.

· Strong leadership and people-management skills.

· Experience improving processes and implementing effective solutions.

· Strong analytical and problem-solving skills.

· Experience working with online retail marketplaces and e-commerce platforms.

· Excellent communication and organisational skills.

· A self-motivated, results-focused and commercially aware approach.

This is an excellent opportunity for an experienced Aftersales Manager to join a successful SME business where they can have genuine influence and make a measurable impact.

Pay: £40,000.00-£50,000.00 per year

Benefits:

Casual dress
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

senior retail manager jobs in bradford, wyk

Head of Aftersales

Dual Site Branch Manager, Kurt Geiger & Carvela Leeds

Executive Assistant & Office Manager

Senior Probation Officer - Yorkshire and the Humber Probation Service - Bradford and Calderdale (Full Time)

Venue Food & Beverage Manager

Senior Expansion Manager UK

Senior Technical Co-Ordinator (12 Month Maternity Cover)

Category Manager - Catering

Customer Service Team Leader

Catering Marketing Manager

Community Engagement Manager - 12 Month fixed term contract

Deputy Manager

General Manager

Advanced Specialist, Sales (Teachers, Educators & Sales Professionals Welcome)

Senior Account Manager

Senior Manager - Myton International

Assistant Manager

Night Manager - Across Liverpool

La Mer Counter Manager 37.5 hours, John Lewis Leeds

Senior Project Manager - 12 month FTC

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