Job Description
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Salary scale: £15.16 per hour
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Contract: Permanent
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Hours: 20 hours per week
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Base: Kenburgh House, 28 Manor Row, Bradford, BD1 4QU
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Probationary Period: Six months
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Closing Date: Tuesday 7thth July at 10:00am
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Interview Date: Monday 13th July
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Questions: In the first instance any enquiries to be emailed to [email protected]. For an informal chat about the role before applying please contact Jade Loker at [email protected]
About Us
Bradford District and Craven Mind is a thriving, independent mental health charity with a clear purpose to promote positive mental wellbeing and empower and help people experiencing issues with their mental health to manage and work towards recovery and fulfilment.
We do this through:
- Building community and individual resilience for better mental wellbeing
- Providing early intervention advice and support
- Supporting people in crisis
- Empowering and helping people to recover and sustain improved wellbeing
Watch this video to find out what its like to work here:
https://www.youtube.com/watch?v=KxbMQk_ALwQ
Read our latest Impact Report and 2024-28 Strategy:
https://www.bdcmind.org.uk/about-us/
Find out more about our approach to Equity, Diversity and Inclusion:
https://www.bdcmind.org.uk/about-us/equity-diversity-and-inclusion/
Join us and youll receive:
- 25 days annual leave per year, rising to 28 days with length of service plus bank holidays
- Up to two additional leave days to use each year to support your wellbeing.
- Simply Health Cash Plan to claim back on personal health costs including dental, optical, prescriptions, physiotherapy and more.
- Employee Assistance Service including 24/7 confidential mental health support and access to structured therapy sessions.
- Generous pension scheme and employer contribution to help you plan for a secure future.
- Discount schemes including Company Shop and Blue Light Card.
- Excellent personal development opportunities including access to Clinical Supervision.
- Enhanced sick pay after your six-month probation.
Accredited employer with Mindful Employer, Disability Confident and Real Living Wage.
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Generous death in service/life assurance benefit
Role Background
Working within our Adult and Older Adult portfolio and due to growth in services, were now appointing for a secondary Service Coordinator to support our delivery of the Enhanced Access, WISHH and CORE services. Working closely with the Service Manager and the existing Service Coordinator the postholder will help to ensure services are delivered effectively, meeting the needs of adults and older adults across the district.
The role focuses on coordinating day-to-day service delivery, supporting staff, and maintaining high standards of care, accessibility, and performance. By working collaboratively with colleagues and partners, the Service Coordinator enables teams to continue providing timely, person-centred mental health support and improving outcomes for local communities.
Role Purpose
This post plays a vital role in providing dedicated support to our Service Manager and frontline practitioners within the Enhanced Access, WISHH and CORE services.
The services you will work within span both early intervention and ongoing support and include working alongside a number of our partner organisations across the Bradford District and Craven.
Your key responsibilities will include supporting staff, ensuring the smooth running of shifts, adherence to standard operating procedures, initially supporting incidents and safeguarding queries, and assisting the Service Manager in data collection and auditing processes.
By prioritising the needs of both our dedicated practitioners and the people we serve, you will play a crucial part in delivering high-quality, safe, and effective support to enhance the well-being of people who use our services and the local community.
Role Outcomes
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Ensuring the service operates efficiently, supporting the Service Manager in delivering high quality care that meets operational goals
- Supporting your team to be high performing by fostering clear communication and taking a proactive problem-solving approach
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Maintain a safe and supportive environment by ensuring timely identification, reporting and response to safeguarding concerns, while actively engaging with multi-agency partners
- Ensuring accurate and timely collection and reporting of service data, supporting informed decision-making and continuous improvement as well as ensuring adherence to data protection regulations and best practices
- Oversee staff scheduling and rota management to ensure seamless delivery, effectively managing absences and annual leave to minimise disruption
- Supporting the Service Manager to lead your team in alignment with our mission, objectives, policies and core values: Caring Always, Working Together, Supporting Everyone, Enabling All and Continually Improving
- Ensure service members are supported by delivering direct sessions when needed and helping to maintain staff cover for shifts to meet service demands.
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Support the on-call rota to ensure all staff have access to support and guidance out of hours
- Actively engage in supervision, team meetings and company events to contribute to a well-connected, informed and supportive team environment
- Successfully complete all mandatory and role-specific training to ensure best practices in safeguarding, data protection, health and safety and mental health awareness
- Adapt to evolving organisational needs by taking on additional responsibilities as required, ensuring a cohesive and effective team approach
- Ensure that in all aspects of the role you embody the aims, objectives, and core values of Bradford District and Craven Mind.
- Ensure that the relevant colleagues and a competent understanding of, and comply with, all Bradford District and Craven Mind policies and procedures.
- Take responsibility, with colleagues, for ensuring that all Health and Safety, Safeguarding, Information Governance and Equality & Diversity requirements are met, and all other Company policies complied with.
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Undertake any other reasonable duties or tasks deemed necessary by the senior management team.
Person specification
Bradford District and Craven Mind is committed to promoting mental health awareness, reducing stigma, and improving the quality of life for people with mental health challenges. We value diversity, inclusion and lived experiences when recruiting our staff and volunteers.
Qualifications
Essential:
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Level 3 or above qualification in a relevant field OR at least 2 years relevant experience
Experience
Essential:
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Experience and confidence in recognising and responding to risk and safeguarding concerns for adults or children & young people
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Experience mentoring/coaching others, or supporting a team
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Experience working with children, young people and/or adults in a health, social care or other relevant setting
- Experience working in a multi-agency way
Desirable:
- Using System1 for day-to-day operational responsibilities.
Skills and Abilities
Essential:
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Excellent verbal and written communication skills in English
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Excellent IT skills and computer literacy, including skills in using Microsoft applications and electronic client record systems
- Excellent planning and organisation skills, including an ability to manage complex issues and a demanding caseload
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Ability to make decisions, act on own initiative and operate in a proactive manner
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Ability to work as part of a team
- Keen attention to detail
Knowledge
Essential:
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Understanding of key current issues within mental health and potential challenges that people may face
- Knowledge of health and social care services in Bradford and Craven
Attitude and Personal Attributes
Essential:
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Values and role models positive and healthy professional boundaries
- Committed, passionate and enthusiastic with a can do and flexible attitude
- Commitment to driving, delivering and championing a person-centred and non-judgemental approach
- Commitment to equity, diversity and inclusion and developing greater awareness in these areas
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Understanding of and commitment to Mind in Bradford
Ability and willingness to travel across the district if required
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How to apply:
- Please click the 'Apply for this job' button and follow the steps to fill out the application form.
- Upload your CV and a cover letter showing how your experience and skills match the Job Description and Person Specification under.
- Were unable to provide feedback to applicants who are not shortlisted.
- We are committed to safeguarding vulnerable children and adults. All successful candidates will need to apply for a Disclosure and Barring Service (DBS) check and a right to work in the UK check.
