Team leader Work, Jobs in Bradford (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
10d
Customer Services Team Leader
DRiV Incorporated —Bradford
- £37,000 - £48,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
2d
Team Leader Learning Disabilities Full Time Bradford
Horizon Healthcare Homes Ltd —Bradford
- £14.30 an hour
- 12 hour shift
- Supervising experience
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
13d
Team Leader
StepChange —Leeds
- £35,100 a year
- Full-time
- Hybrid work
- Management
- Leadership
- Communication skills
Quick apply
9d
Team Leader Parent Plus Supported Housing
BRADFORD CYRENIANS —Bradford
- £27,500 a year
- Full-time
- Management
- Supervising experience
- Travel
- Employee discount
Quick apply
11d
Care Team Leader
Tanglewood Care Services —Otley
- £15.88 an hour
- Weekend availability
- Supervising experience
- In-person
- Care plans
- Referral programme
Quick apply
3d
Team Leader
Horton Housing Careers —Bradford
- £30,271 a year
- Weekend availability
- Leadership
- Annual leave
- Employee assistance programme
9d
Team Leader
Reed In Partnership —Harrogate
- £29,000 - £33,750 a year
- Full-time
- Management
- Psychology
- Business
- Annual leave
- Flexible schedule
Telesales Team Leader
Warranty Solutions Group —Leeds
- Up to £32,000 a year
- Full-time
- Management
- Sales
- Mentoring
Quick apply
13d
Transport Team Leader
NewCold Transport Limited —Wakefield
- £35,000 - £40,000 a year
- Full-time
- In-person
- Free parking
- Annual leave
Quick apply
5d
Team Leader
Avery Healthcare —Leeds
- £15 an hour
- Care plans
Quick apply
Team Leader
HM Courts & Tribunal Service —Bradford
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Presentation skills
- Travel
- Annual leave
- Work from home
Production Team Leader
Pecan Deluxe Candy (Europe) Company Ltd —Leeds
- £16.05 an hour
- 8 hour shift
- Bakery
- In-person
- Leadership
Quick apply
2d
Trade Counter Sales Team Leader (Full-Time)
A One Tools + fixings Ltd —Brighouse
- From £30,000 a year
- Full-time
- Heavy lifting
- Sales
- Customer service
- Free parking
- Employee discount
Quick apply
12d
Team Leader
Leonard Cheshire —Wetherby
- £15.15 an hour
- 12 hour shift
- Organisational skills
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Team Leader
Leeds City Council —Leeds
- £39,862 - £42,839 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Human resources
- Annual leave
12d
Lead Supply Point Administrator
United Gas and Power —Guiseley
- Monday to Friday
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
Quick apply
Catchment Team Leader
Yorkshire Water —Bradford
- £36,673 - £45,776 a year
- Weekend availability
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
10d
Customer Services Team Leader
DRiV —Bradford
- Customer service
- English
- Microsoft Office
3d
Advice Team Leader
Leeds Citizens Advice & Law Centre —Leeds
- From £27,546 a year
- Part-time
- Hybrid work
- Management
- Administrative experience
- Organisational skills
- Store discount
- Flexitime
Quick apply
5d

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Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year
10 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Customer service
GCSE
Analysis skills
NVQ

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

team leader jobs in bradford

Customer Resolution Team Leader

Customer Services Team Leader

Team Leader Learning Disabilities Full Time Bradford

Team Leader

Team Leader Parent Plus Supported Housing

Care Team Leader

Team Leader

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Telesales Team Leader

Transport Team Leader

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Production Team Leader

Trade Counter Sales Team Leader (Full-Time)

Team Leader

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Lead Supply Point Administrator

Catchment Team Leader

Customer Services Team Leader

Advice Team Leader

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