Job title: Support Assistant
Salary: C1 £28,598 - £31,022
Hours: 37 hours per week
Contract: Permanent
Location: Merrion House, Leeds City Centre and Hybrid Working
As a Support Assistant you will be responsible for providing technical property work on behalf of the council – this is wide ranging due to the council’s large property portfolio. It may include the valuation, letting and disposal of property assets and require you to work with a range of both internal and external parties to ensure a successful delivery of the required outcomes.
Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.
About you
As a Support Assistant, you will bring to the role:
-
Experience of communicating clearly and effectively with a wide range of people, internal teams, external partners and being able to develop strong working relationships.
- Ability to work on your own, using your initiative and prioritise workloads to meet required timescales and deadlines.
- Accurately record and retrieve information from various databases.
- Produce clear and concise reports and communications.
About the role
As our next Support Assistant, you’ll undertake property work on behalf of the Council that may include valuation of Council housing, the sale of garden land, Commercial Assets and other minor property assets, the granting of leases and licences (such as site compounds and grazing licences). It will also involve more general day to day property transactions with external organisations to include Statutory Providers, Telecommunications Operators and Commercial Council Tenants. The work will require site visits outside of the office setting so will involve travelling around the city to undertake inspections of land and property assets and will provide a good opportunity to work on the interesting and varied property portfolio owned by the Council.
The role will require an enthusiastic and organised individual with an interest in property transactional work. The successful applicant will join the Commercial Asset Management Team within City Development. A general understanding of land and property matters would be useful, but guidance, support and training will be provided to the successful applicant.
What we offer you
We take pride in offering the best employee experience, with benefits including:
-
a competitive salary and annual leave entitlement plus statutory holidays
- membership of the West Yorkshire Pension Fund with generous employer contributions
- flexible and hybrid working arrangements subject to service requirements
- a clear career pathway and continuing professional development opportunities
- a range of staff benefits to help you boost your wellbeing and make your money go further
How to apply
This position is open to internal and external candidates.
Complete the online application form.
Read our guidance for further advice on completing your application.
If you have any queries or would like an informal chat about the role contact Patrick Powders, Commercial Asset Management Group Manager. Call 07712100572 or email
[email protected].
We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.
This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.
If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.
Job Description
Job purpose
To provide an effective and efficient administration and technical support service as part of the Asset Management and Regeneration Service.
Primary areas of work to include, the provision of specialist service support, the provision of specialist service information to partners and the public, the delivery of complex administration functions, to liaise with other services within the organisation and to support the role of the manager.
Responsibilities
-
To provide a detailed, technical and administrative support service to a wide variety of teams within the Asset Management and Regeneration service.
- Organise and operate administrative systems within the service.
- Contribute to the planning, development and monitoring of support services.
- Monitoring and evaluation of the systems and processes.
- Develop good working relationships with outside agencies and stakeholders.
- Liaise between managers and other administration staff.
- Present a positive personal image, contributing to a welcoming environment for staff and visitors.
- Provide an excellent customer service to colleagues, customers and visitors to the service.
- Provide detailed analysis and evaluation of data and produce detailed reports/information as required.
- Produce information and respond to complex enquiries
- Manage complex administrative procedures.
- Be responsible for completion and submission of complex forms, returns etc., including those to outside agencies.
- Provide advice and guidance to colleagues and the public on complex or technical issues.
- Undertake research and obtain information to inform decisions.
- The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.
For property related responsibilities:
-
To assist and carry out inspections, viewings and surveys of land and premises in relation to:
- Sales, purchases, acquisitions by lease and lettings
- Rating, asset valuation and compensation matters
- Repair and maintenance
- Preparation of schedules, particulars and reports
- Granting or reserving easements, wayleaves, rights of way and access
- Determining property disputes, encroachment and regularisation
- Marketing of property
- To prepare terms for the above property transactions and negotiate and agree terms for these transactions
- Prepare reports for the approval of such terms
- Prepare instruction solutions to undertake the work to complete the above transactions
Qualifications
-
Have a qualification, experience, or willingness to learn about land, property and asset management
Essential requirements Candidates will only be shortlisted if they can demonstrate that they meet all the following essential requirements.
Skills
-
To communicate effectively with a wide range of people including sensitive and complex information.
- To prioritise own work to meet conflicting deadlines.
- To produce and present routine reports and data.
- To accurately enter/retrieve data information from information systems.
- To demonstrate a responsible and co-operative attitude to working towards the achievement of the service’s aims and objectives.
Knowledge
-
Knowledge of general office procedures and practice.
- Knowledge of relevant financial regulations to carry out financial transactions.
Experience
-
Of dealing with more complex queries from a wide range of people.
- Of using complex and specialist technical administrative systems including associated IT systems.
- Of working in partnership with others to deliver work to set deadlines.
- Of providing customer focussed services.
- Of working in a team and using own initiative.
- Of Microsoft applications.
Essential Behavioural & other Characteristics
- Understand and embrace Leeds City Council Values and Behaviours and codes of conduct
- Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon
- Able to understand and observe Leeds City Council policies and procedures.
- Carry out all duties having regard to an employee’s responsibility under Health, Safety and Wellbeing
- Willingness to actively participate in appraisal, training and development activities to ensure up, to date knowledge and skills.
- Flexible and adaptable to change to assist other services as required commensurate to grade.
- Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity of Leeds City Council.
- Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person
- The Council has adopted a flexibility protocol and the role will be expected to work within these parameters
