Yorkshire building society Work, Jobs in Bradford (with Salaries)

Colleague Service Desk Analyst
Yorkshire Building Society —Bradford
- £27,000 a year
- Full-time
- Hybrid work
- Microsoft Office
Customer Service Advisor
Yorkshire Building Society —Huddersfield
- £24,500 a year
- Customer service
- Financial services
10d
Customer Service Advisor
Yorkshire Building Society —Castleford
- £14,700 a year
- Customer service
12d
Customer Service Advisor- 12 Month Fixed Term Contract
Yorkshire Building Society —Wakefield
- £11,200 a year
- Customer service
- Financial services
2d
Senior Treasury Officer
Yorkshire Building Society —Leeds
- £40,000 - £50,000 a year
- Bachelor's degree
- Organisational skills
- Financial services
Lead Supplier Relationship Manager (IT)
Yorkshire Building Society —Leeds
- Up to £70,000 a year
- Full-time
- Hybrid work
- IT
- Financial services
Service Design Lead
Yorkshire Building Society —Leeds
- Up to £70,000 a year
- Call to connect
- Hybrid work
- IT
- AI
5d
Credit Risk Controls and Assurance Lead
Yorkshire Building Society —Leeds
- Up to £39,000 a year
- Presentation skills
- Communication skills
11d
Senior Service Designer
Yorkshire Building Society —Leeds
- £70,000 a year
- Call to connect
- Hybrid work
- IT
- AI
5d
Platform Engineer (HCM)
Yorkshire Building Society —Bradford
- Up to £50,000 a year
- Call to connect
- Hybrid work
- Oracle
- APIs
- IT
4d
Data Intelligence Enablement Manager
Yorkshire Building Society —Leeds
- £60,000 - £70,000 a year
- Business
2d
Senior Agile Delivery Manager
Yorkshire Building Society —Leeds
- Call to connect
- Continuous improvement
- Agile
3d
Agile Chapter lead
Yorkshire Building Society —Leeds
- Call to connect
- Agile
8d
UX Design Team Lead
Yorkshire Building Society —Leeds
- Up to £70,000 a year
- Call to connect
- Hybrid work
- Mentoring
- Leadership
- Communication skills
5d
Business Analyst Chapter Lead
Yorkshire Building Society —Leeds
- Call to connect
- Bachelor's degree
- Business
8d
Control Testing Specialist
Yorkshire Building Society —Leeds
- £33,000 - £45,000 a year
- Continuous improvement
Delivery Management Chapter Lead
Yorkshire Building Society —Leeds
- Call to connect
8d
Software Development Engineer - D365/ Power Platforms
Yorkshire Building Society —Bradford
- Up to £55,000 a year
- Call to connect
- Hybrid work
- Azure
- Java
- APIs
Principal Engineer - Savings & Payment Services
Yorkshire Building Society —Bradford
- Up to £65,000 a year
- Call to connect
- Hybrid work
- Azure
- Java
- Analysis skills
Principal Engineer
Yorkshire Building Society —Bradford
- Up to £65,000 a year
- Call to connect
- Hybrid work
- Azure
- Java
- Analysis skills

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Colleague Service Desk Analyst

Yorkshire Building Society -
Bradford

Apply Now

Job details

Full-time
£27,000 a year

Benefits

Company pension
Private medical insurance

Qualifications

Microsoft Office
ITIL

Full job description

As our next Colleague Service Desk Analyst, you’ll provide IT support for all colleagues across our Head office, Branch and Agency sites. The team is based in our Bradford based Technology Services function, with flexibility to support our Leeds based offices when required.

The team operates a hybrid working approach rotating between one week covering our phone lines, live chat functionality and self-service queues from home. This will be followed up with a week supporting onsite for our office-based colleagues; helping to run our third-party managed Tech Centre, training and upskilling or diagnosing and fixing issues relating to our suite of Microsoft Teams rooms equipment.

The hours of work are 35 hours per week Monday to Friday, with shifts covering core operating hours of 8am to 5pm. There is also a requirement to work the occasional Saturday on a rota basis covering the hours 8:30am to 1:15pm.

About the role

As a Colleague Service Desk Analyst, you’ll ensure a high-quality customer experience is received by handling and resolving incidents and requests within SLA, handling any escalations effectively. You will -

Ensure that the Incident and Request processes are correctly followed and maintain the integrity of the data in the Service Management application
Effectively identify and support the management of major incidents, including stakeholder management and feedback into major incident reports as appropriate
Contribute to incident analysis and reporting to reduce the number of recurring incidents identifying service enhancements - includes statistic generation
Support the transition of new services into support with deliverables in line with agreed standards and procedures
Liaise with 3rd parties where appropriate to ensure continuous service delivery across the Group, participating in any service reviews as appropriate

About you

You’ll have a broad understanding of Service Management principles and disciplines, based on ITIL best practice. In addition, you’ll be able to demonstrate -

Excellent problem solving and fault diagnosing skills particularly on Windows Desktops and the Microsoft suite of applications
Ability to work with internal support teams and 3rd party service providers to anticipate and resolve issues to deliver a continuously improving service proposition to customers
Ability to work as a team with minimal supervision and prioritise own work effectively
Ability to communicate and influence, in a professional environment, to a wide-ranging audience
Ability to translate the language of customers into useful technical information and vice versa
Strong commitment to customer service with excellent attention to detail

About us

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.

Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.

Ready to apply?

If you’re excited about this role and want to be part of the YBS team, apply now to send us your application.

Want more information?

If you have any questions about this role, please contact Mike Peel on [email protected]

Please note: If successful in the role, you may be issued a refreshed contract. If you’d like to talk to us about this and any impact there may be on your current benefits get in touch

Apply Now

Refine Your Search

yorkshire building society jobs in bradford

Colleague Service Desk Analyst

Customer Service Advisor

Customer Service Advisor

Customer Service Advisor- 12 Month Fixed Term Contract

Senior Treasury Officer

Lead Supplier Relationship Manager (IT)

Service Design Lead

Credit Risk Controls and Assurance Lead

Senior Service Designer

Platform Engineer (HCM)

Data Intelligence Enablement Manager

Senior Agile Delivery Manager

Agile Chapter lead

UX Design Team Lead

Business Analyst Chapter Lead

Control Testing Specialist

Delivery Management Chapter Lead

Software Development Engineer - D365/ Power Platforms

Principal Engineer - Savings & Payment Services

Principal Engineer

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