Call centre Work, Jobs in Bradford Bd6 (with Salaries)

Customer Experience Advisor
Anchor —Bradford
- £26,900 - £28,000 a year
- Night shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
4d
Call Centre Agent
Sureserve —Halifax
- £25,308 a year
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Operational Contact Centre Agent
Yorkshire Water —Leeds
- From £28,895 a year
- Weekend availability
- Hybrid work
- IT
- Communication skills
- Annual leave
- Flexible schedule
Call Centre Agent
Fortrea —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Telesales Executive
Z1 TELECOM LTD —Bradford
- £12.71 an hour
- Full-time
- Customer service
- Computer literacy
- Salesforce
- Free parking
Quick apply
Customer Care Advisor (6mth FTC)
Mamas & Papas —Huddersfield
- Part-time
- Customer service
- Free parking
Quick apply
Call Centre Team Leader
Sureserve —Halifax
- £27,718 a year
- Customer service
- Analysis skills
- Team management
- Annual leave
- Employee assistance programme
Quick apply
10d
Customer Service Support
Lucy Walker Recruitment —Leeds
- £13 an hour
- Temporary
- Customer service
- Microsoft Office
13d
Telesales Agent
Weatherguard Windows UK —Bradford
- £21,840 - £75,000 a year
- Full-time
- Sales
- Salesforce
- English
Quick apply
7d
Customer Service Case Assistant
PEXA Group —Leeds
- £25,000 - £26,750 a year
- Hybrid work
- Communication skills
Quick apply
10d
Customer Liasion Advisor
Direct Line Group —Leeds
- Customer service
- Communication skills
- Employee discount
7d
FNOL Claims Handler
Zego —Halifax
- Weekend availability
- Hybrid work
Quick apply
Call Centre Agent
Hyndburn Leisure —Accrington
- £14.13 an hour
- Part-time
Quick apply
4d
Outbound Sales Executive
DUSK —Leeds
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Hospitality
- Sales
- Work from home
Quick apply
4d
Call Centre Agent Bank
Fortrea —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
Contact Centre Advisor
Vantage Motor Group —Leeds
- Up to £34,090.45 a year
- Full-time
6d
Call Centre Agent / Receptionist
SimplyOne Dental —Manchester
- £12.50 - £16.00 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
Customer Service Advisor - Claims Team
24|7 Home Rescue —Burnley
- £24,784.50 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
Telesales Executive
Evri —Morley
- £28,000 a year
- Hybrid work
- Sales
- Customer service
- IT
- Employee assistance programme
- Employee discount
10d
Contact Centre Advisor
First Choice Homes Oldham —Oldham
- £28,014.51 a year
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d

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Customer Experience Advisor

Anchor -
Bradford

Apply Now

Job details

Fixed term contract
£26,900 - £28,000 a year
4 days ago

Benefits

Company pension
Discounted gym membership
Employee discount

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Numeracy
Organisational skills
Communication skills

Full job description

Contract: 12-Month Fixed-Term Contract
Hours: 34.5 hours per week
Salary: £26,900 pro rata, increasing to £28,000 pro rata upon successful completion of probation, plus shift allowance
Shift Pattern: Combination of early, late and night shifts (7:00am–3:00pm, 3:00pm–11:00pm and 9:30pm–7:00am)

About the Role

As part of the On Call team, you will provide reassurance, assistance and practical support to a customer base of approximately 60,000 Anchor and private customers. You will liaise regularly with contractors, emergency services, colleagues, customers and their families to deliver an exceptional level of service. Full training and ongoing support will be provided.

Reporting to the On Call Team Manager (or Team Leader whilst on shift), you will work as part of a dedicated team delivering a 24-hour community alarm service to customers aged 55 and over across England.

Key Responsibilities

Work alongside a team of up to 13 Customer Service Advisors to deliver a 24-hour community alarm service.
Manage alarm activations, including medical emergencies, requests for carer support and property repair issues.
Handle incoming and outgoing telephone calls in line with established policies and procedures.
Provide reassurance, advice and practical support to customers, colleagues, contractors and visitors.
Arrange out-of-hours emergency repairs and emergency service attendance when required.
Assess situations and coordinate the most appropriate response, ensuring accurate records are maintained.
Escalate calls and incidents appropriately, seeking guidance from Team Leaders where necessary.
Process information received via telephone and email, maintaining accurate and up-to-date customer records.
Exercise sound judgement and decision-making while remaining calm under pressure.

Required Knowledge and Experience

Good numeracy and literacy skills.
Working knowledge of Microsoft Office applications, particularly Excel, Outlook and Word.
Experience of supporting customers remotely, identifying needs and managing expectations over the telephone.
Experience working with older people, community alarms, alarm monitoring or within a call centre environment would be advantageous, but is not essential.
Experience of working to targets or KPIs and taking ownership of personal development.

Required Skills

A genuine passion for delivering outstanding customer service.
Ability to remain professional, calm and empathetic in challenging situations.
Strong interpersonal skills, with the ability to build and maintain effective relationships with internal and external stakeholders.
Excellent verbal and written communication skills with a high level of attention to detail.
Resilient, adaptable and flexible, with the ability to work a variety of shifts.
Strong organisational skills, including the ability to multitask, prioritise effectively and manage competing demands.
Sound judgement and decision-making skills, with the confidence to act independently when appropriate.

Anchor – a great place to work

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

Gym, fitness and wellbeing discounts
Mental health support
Flexible working options
Access to online GP appointments

Finance

Pension plan – contribute between 4% and 8% and we’ll match it or better
Quick and easy pension transfer service
Savings and financial advice, loans, free life assurance
Discounts on shopping, holidays, phones, technology and more

Career

Ongoing personal and professional development programme
Leadership Pathways online learning resources
Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste https://anchorbeingwell.co.uk/ into your browser

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.

Apply Now

Refine Your Search

call centre jobs in bradford bd6

Customer Experience Advisor

Call Centre Agent

Operational Contact Centre Agent

Call Centre Agent

Telesales Executive

Customer Care Advisor (6mth FTC)

Call Centre Team Leader

Customer Service Support

Telesales Agent

Customer Service Case Assistant

Customer Liasion Advisor

FNOL Claims Handler

Call Centre Agent

Outbound Sales Executive

Call Centre Agent Bank

Contact Centre Advisor

Call Centre Agent / Receptionist

Customer Service Advisor - Claims Team

Telesales Executive

Contact Centre Advisor

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