About Us
We are a small, independent property management and lettings agency based in Durham. We pride ourselves on working efficiently by utilising the latest property software to manage a diverse, mixed portfolio of residential and student properties
We are looking for an organised, detail-oriented individual to join our team as a Lettings & Property Administrator. No prior property industry experience is necessary—if you have the right attitude and a willingness to learn, we will provide full training.
The Role
This is a vital, primarily office-based role that serves as the administrative backbone of our agency. You will be responsible for ensuring our property portfolio remains fully compliant with all current UK housing legislation, working closely with our Lettings Agent and other colleagues to ensure our high standards are consistently met, while keeping our digital systems accurate and up to date.
This position is fast-paced and varied. While approximately 80% of your time will be spent managing essential office operations, you will also get out on the road to conduct property viewings, regular inspections, and end-of-tenancy checkouts and inventory preparation when the team needs extra support.
Your day-to-day responsibilities will include:
- Property Compliance Management: Proactively managing and renewing essential safety certificates, including Gas Safety Records (CP12), Electrical Installation Condition Reports (EICR), and Energy Performance Certificates (EPCs). You will be responsible for setting up automated reminders and coordinating with qualified contractors to ensure no property ever falls out of compliance.
- Property Administration: Handling the end-to-end administrative process, from conducting "Right to Rent" checks to onboarding new tenants and preparing legally compliant tenancy agreements; tenancy deposit management; and managing all utility and Council Tax transfers during changeovers to ensure accurate billing and seamless transitions for every property.
- Financial Administration: Recording and processing contractor invoices with high accuracy and efficiency. You will ensure that all costs are logged promptly and correctly so that our financial reporting remains timely and reliable.
- CRM & Data Integrity: Maintaining digital records by consistently updating dates, tenancy details, and using workflows in our CRM system. You will be the "guardian" of our database, ensuring our information is always current and reliable.
- Diary & Logistics Management: Booking property viewings and scheduling regular property inspections.
- Tenant & Contractor Liaison: Acting as a friendly point of contact for enquiries and coordinating maintenance visits with contractors.
- Field Support: Stepping out of the office to confidently conduct viewings, property inspections, and tenant checkouts and inventories when required.
About You
We are looking for someone who genuinely takes pride in their work and understands that the "little things" in property management make the biggest difference to our clients.
- Proactive & A Problem-Solver: You don’t just wait for the next instruction. You anticipate what needs to be done, you spot a potential issue before it becomes a problem, and you take the initiative to fix it.
- A Multi-Tasking Master: You can thrive in a fast-paced environment where you need to manage a compliance deadline, answer a tenant enquiry, and update an invoice simultaneously without losing your cool or your accuracy.
- High Standards: You understand that our reputation is built on reliability. You treat every task—whether it’s drafting a complex tenancy agreement or recording a simple invoice—with the same high level of care and precision.
- A Positive, 'Can-Do' Attitude: You are the person who steps up to help the team when things get busy. You bring energy to the office, you are easy to work with, and you approach every challenge with a solution-focused mindset.
- Adaptable & Tech-Savvy: You enjoy working with different software systems, you pick up new processes quickly, and you have a natural talent for keeping digital records organised.
Why Join Our Team?
The property industry is notorious for long hours and constant weekend shifts. We choose to do things differently:
- Fantastic Working Hours: A 34-hour working week gives you more free time than a standard full-time role.
- Fairness & Balance: While we operate a standard Monday–Friday schedule, please note that the property industry is seasonal. During our busiest peak periods (particularly the summer changeover), there may be a requirement for overtime to ensure our tenants and landlords are supported. We value your commitment during these times and ensure it is planned and communicated well in advance.
- Early Weekends: Start your weekend early with a 4:00 PM finish on a Friday.
- Training: You will receive on the job training gaining skills that will serve you throughout your career.
Essential Requirements
To be successful in this role, you must meet the following criteria:
- Full UK Driving Licence: You must hold a full, clean UK driving licence.
- Own Vehicle: You must have the daily use of a reliable vehicle for business purposes.
- Business Insurance: You must be able to obtain or already hold business-use insurance cover for your vehicle.
(Please note that the starting hourly rate is determined by age and experience, in line with National Minimum Wage guidelines)
Closing date: 29th July 2026
Interview date: 5th August 2026
Pay: £13.50 per hour
Work Location: In person
