Helpdesk team leader Work, Jobs in Brent (with Salaries)

Junior Helpdesk Support Technician
Techtronic Industries GmbH (TTI) —Maidenhead
- Full-time
- Microsoft Excel
- Customer service
- Computer literacy
Multi Services Assistant
Williams Lea —London
- £14.95 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
IT 1st Line Support Engineer
Aventum Group —London
- Full-time
- Hybrid work
- Azure
- Customer service
- Travel
Helpdesk Administrator
CBRE —London
- Full-time
- Microsoft Office
- Analysis skills
- Typing
IT Systems Administrator
Maintel —London
- Full-time
- Azure
- Maintenance
- Windows
- Free parking
- Employee discount
Facilities Assistant (Contracted via CBRE, 24 month contract)
PlayStation Global —London
- Microsoft Powerpoint
- Hospitality
- Microsoft Excel
- Annual leave
Senior Supervisor
OCS Group —London
- £16.38 an hour
- Weekend availability
- Remote
- Administrative experience
- Supervising experience
- Organisational skills
Quick apply
4d
Customer Service Representative - Baker Street, London
HSBC Global Services Limited —London
- From £25,500 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
5d
Case Maintenance Team Leader - Brentford / Ealing / Acton / Wembley
City Facilities Management (UK) —West London
- £30,580.88 a year
- Full-time
- Maintenance
- Communication skills
Helpdesk Technician
FluidOne —Woking
- Customer service
- Windows
- Microsoft Office
- Employee assistance programme
Service Desk Analyst
JCDecaux —London
- Full-time
- Customer service
- English
- Windows
Service Desk Analyst
Fujitsu —Bracknell
- Full-time
- Customer service
- Windows
- In-person
- Annual leave
- Employee assistance programme
Performance & Data Manager - Sky Spaces
Emcor —Isleworth
- Full-time
- Microsoft Powerpoint
- Customer service
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
Customer Support Consultant - UK
Redcat Pty Ltd —East London
- Hybrid work
- Hospitality
- Software troubleshooting
Quick apply
10d
Events Logistics and Operations Officer
London Borough of Havering —Romford
- £43,680 - £48,003 a year
- Weekend availability
- Social media management
- Microsoft Office
- Organisational skills
- Annual leave
6d
Helpdesk Coordinator
CBRE —London
- Full-time
- Hospitality
- English
- Administrative experience
Coach - Working Smarter with AI
Corndel —London
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
12d
Helpdesk Supervisor
CBRE —Bracknell
- Full-time
- Maths
- AI
- Leadership
IT Service Desk Lead
Samiro Search —London
- From £40,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Mentoring
Quick apply
5d

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Junior Helpdesk Support Technician

Techtronic Industries GmbH (TTI) -
Maidenhead

Apply Now

Job details

Full-time

Qualifications

Driving Licence
Microsoft Excel
Customer service
Computer literacy
English
Microsoft Exchange
Windows
Microsoft Office
IT support
Organisational skills
IT
Communication skills
Time management
Help desk
Information Technology

Full job description

Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare & cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI’s powerful brand portfolio includes MILWAUKEE®, RYOBI®, AEG® - recognized worldwide for their deep heritage and innovative product platforms of superior quality.

The company maintains a global manufacturing and product development footprint, with record world-wide sales of approximately US$15.2 billion and around 50,000 employees in 2026. Hiring exceptional people is a top focus at TTI. This drives a high-performance culture across all levels of our organization and helps to achieve our vision of being number one in the industries we serve. Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. We view our winning culture as a competitive advantage that powers our growth.

ABOUT THE ROLE:

The IT Service Desk is the central point of contact for all IT related incidents and service

requests. The role of the Junior Helpdesk Support Technician is to provide second line support as part of a team supporting our EMEA region.

The role is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. The IT Support team work in a dynamic, fast-paced environment which provides services over the phone, through e-mail and via phone.

We are seeking a proficient, helpful and friendly Junior Helpdesk Support Technician to be based in our European Headquarters in Maidenhead. The role reports to the Service Desk Manager, also located in Maidenhead.

ROLE AND RESPONSIBILITIES:

Be an active member of the end user support team and actively contribute to the efficient operation and on-going improvement of the processes related to this team.
To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
Ensures problems are logged and managed according to corporate standards
Prioritize and resolve helpdesk issues
To accurately record, update and document requests using the IT service desk system.
To resolve incidents and upgrade different types of software and hardware
To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation
Participating in asset requisition, acquisition, receipt, remote delivery and management
Support Local Area Networks
Maintenance and updating of equipment
To install and configure new IT equipment; preparing and arranging collection/delivery of new starter devices
Adding users to the Exchange Server
New hire setup and software installation
Assists with various projects and other duties as assigned
Suggesting potential improvements to the global end user support experience relative to security, business continuity, service delivery, etc

WHAT YOU’LL NEED:

IT related higher education qualification (Last year of studies)
Advanced working knowledge of Microsoft Operating Systems
Previous experience of working in an IT support role.
Excellent IT skills and computer literacy.
Previous experience within a customer service role.
Experience supporting Microsoft Windows-based PC hardware.
Ability to multitask and work effectively in a fast-paced environment with changing priorities
Excellent organizational and time-management skills, able prioritize work to meet deadlines
Driving Licence cat. B
Ability and willingness to travel across EU
Excellent organiser with the ability to work on their own initiative and be flexible.

Highly competent with Microsoft Office packages in particular Microsoft Excel
Good command of the English language; fluent English language is fundamental

SKILLS / PERSONAL REQUIREMENTS:

Excellent organisational skills.
Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.
Ability to demonstrate practical troubleshooting and problem analysis techniques
Good attention to detail and ability to show initiative
Ability to plan and prioritise workload without supervision
Ability to prioritise, manage and perform under pressure to meet SLA’s
Excellent knowledge of Customer Service best practice
Willing to work flexibly and with enthusiasm

#LI-SK1

At TTI, we are committed to being an equal opportunity employer. We believe in creating a supportive environment where everyone can thrive and grow. If you're looking to join a forward-thinking company that values collaboration, innovation, and impact — we’d love to hear from you. Apply now and be part of something exciting!

Visit https://www.ttigroup.com to find out more about us

Apply Now

Refine Your Search

helpdesk team leader jobs in brent

Junior Helpdesk Support Technician

Multi Services Assistant

IT Service Desk Manager

IT 1st Line Support Engineer

Helpdesk Administrator

IT Systems Administrator

Facilities Assistant (Contracted via CBRE, 24 month contract)

Senior Supervisor

Customer Service Representative - Baker Street, London

Case Maintenance Team Leader - Brentford / Ealing / Acton / Wembley

Helpdesk Technician

Service Desk Analyst

Service Desk Analyst

Performance & Data Manager - Sky Spaces

Customer Support Consultant - UK

Events Logistics and Operations Officer

Helpdesk Coordinator

Coach - Working Smarter with AI

Helpdesk Supervisor

IT Service Desk Lead

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