Social media specialist Work, Jobs in Brentford, Gtl (with Salaries)

Consumer Care Rep
Tempur Sealy —Hayes
- Full-time
- Customer service
- Communication skills
- Life insurance
1h
PR & Influencer Specialist
QVC —West London
- Full-time
- Hybrid work
- Marketing
- English
- Communication skills
- Annual leave
- Employee assistance programme
8d
Social Media Manager
Cazoo —Richmond
- Hybrid work
- Presentation skills
- Organisational skills
- Employee discount
- Referral programme
13d
19632 – Communications Officer
Ministry of Justice —London
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee discount
14d
Social Media Manager (Male Fertility) Self-Employed Contractor
Fertility Solutions —Beaconsfield
- £24,420.00 - £49,855.32 a year
- Part-time
- Hybrid work
- Social media management
- English
- Organisational skills
- Free parking
- Work from home
Quick apply
9d
Variable Lecturer - Media
LSEC —London
- £33,762 - £44,027 a year
- University
- Communication skills
- Teaching
- Annual leave
- Employee assistance programme
Junior Social Media Associate
Air Apps —London
- £55,000 - £60,000 a year
- Full-time
- Social media management
- Communication skills
- Life insurance
News Editor Digital Health
CloserStill Media —London
- Part-time
- Hybrid work
- Organisational skills
- IT
Quick apply
12h
Adult Learning Tutors - Surreywide
Surrey County Council —Guildford
- £26.26 - £30.57 an hour
- Part-time
- Spanish
- English
- Microsoft Office
- Annual leave
- Language training provided
Media Officer
Independent Office for Police Conduct —Croydon
- £41,878 a year
- Hybrid work
- Social media management
- Bachelor's degree
- Communication skills
- Annual leave
- Employee assistance programme
4h
Healthcare Sales & Marketing Executive -Philips PACS Solutions
High-Tech IT Ltd —Chessington
- £40,000 - £60,000 a year
- Part-time
- Hybrid work
- Sales
- Business development
- Travel
Quick apply
6d
Media Measurement Lead
Sky —Brentford
- Full-time
- Hybrid work
- SQL
- Leadership
- Python
- Employee discount
11d
Learning & Communications Coordinator
Tropic Skincare —Croydon
- £28,000 - £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Social media management
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Senior Videographer
Department for Work and Pensions —Westminster
- £55,807 - £62,448 a year
- Overtime
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee assistance programme
New Media Specialist
BYD Europe —Hounslow
- Business development
- Marketing
- Negotiation
- Annual leave
Social Media Specialist
Air Apps —London
- £24,000 - £33,000 a year
- Full-time
- Social media management
- English
- Organisational skills
- Life insurance
Graduate Ecommerce Marketing Specialist
Elavate —London
- £35,000 - £50,000 a year
- Marketing
- Data analysis skills
- Organisational skills
Reporter
Newsquest Media Group —Watford
- Full-time
- AI
- Communication skills
- Employee discount
Quick apply
Learning & Inclusion Coordinator
Immediate Media Co —London
- £29,500 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply
8d
Nutrition Social Media Content Creator - UK
Vilgain s.r.o. —London
- Full-time
- Hybrid work
- Culinary experience
- Marketing
- Employee discount
Quick apply

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Consumer Care Rep

Tempur Sealy -
Hayes

Apply Now

Job details

Full-time
1 hour ago

Benefits

Company pension
Private medical insurance
Life insurance

Qualifications

Customer service
Communication skills

Full job description

Tempur Sealy. Iconic brands. Storied history. Industry-leading innovation.

Tempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness. Utilizing over a century of knowledge and industry-leading innovation, we deliver award-winning products that provide breakthrough sleep solutions to consumers in over 100 countries. Our highly recognized brands include Tempur-Pedic®, Sealy® and Stearns & Foster®. We hire people who have a passion for helping others find their best night’s sleep. No matter what stage of your career, you can build your future at Tempur Sealy!

Our People

Tempur people are personable and individuals. They are a “people person” and are bright and switched on. They are engaging and they are a listener and learner. They have manners and are collaborative and presentable. They show aptitude and initiative.

Purpose of the role

The After Care Specialist is responsible for providing care and advice for products that have been newly delivered and a major focus will be on reassuring consumers that are considering returning their products under the 100 night trial scheme. This role will be outbound call focused to follow up with consumers regarding their deliveries to make sure all is good. Other activities will include managing the voice of the customer including social media and trust pilot and the person in this role must have good communication skills.

We expect our specialists to be the knowledge owners for their areas and to work with the Customer Service Manager to identify knowledge gaps and operational improvements. Better every day!

Essential Duties & Key Responsibilities

Ensuring that all daily procedures are complete in line with KPI’s
Answering of phone calls.
Responding to customers on the Chat function
Effectively solve customer challenges and problem.
Maintain and update accurate notes on D365
Trouble shooting and problem solving
Communicate with internal departments as and when required
Support and Cover areas within the department if required
Responsible for cross training the rest of the team of certain job roles and functions to ensure that all work can be completed during holiday periods.
Ad hoc duties
Managing all concerns re faults on delivery
All Return Requests both on consumer and retail side of the business
Managing Tramo Returns, ensuring that the refund has been raised and deleting the order from D365
Chasing RMA’s – Consumer and B2B
Inbound VOC feedback
Outbound Customer feedback
Responding to Trust Pilot reviews
Management or returns not completed via Royal Mail
Responding to Social Media Comments
Chasing Refunds for consumers

Knowledge/ Skills/ Experience

Providing first class Customer service by talking directly and honestly with our customers and developing a deep understanding of what they need at the point of contact and beyond
Need to be organised and self-efficient.
Outstanding verbal and written communication skills
Must be able to work independently, as part of a small team and then part of the wider team
Must be able to produce and present training material for other Specialists within the team.
Adaptable and open to change and progression.
Understanding, prioritising and escalating our customers issues and following through to resolution
Great attention to detail
Excell in investigating Customer problems, getting to the root cause and finding a resolution
All Specialists to work 40 hours per week, Monday to Sunday – hours covering 08.00 – 19.00
Key Account Management, Retail Ordering Specialist and Amazon and Emerging Retailer specialists to cover each other

Reporting Structure

This role will report to the Customer Service Manager
The role will be based at our UK head office in Hayes, Middlesex

Why TEMPUR® is a great place to work.

London living wage minimum with annual reviews
KPI bonuses
25 days holiday
Life insurance
Contributory pension
Private medical insurance (Bupa)
Team Initiatives (annual team building days, social events, staff purchase scheme, early Friday finishes and more)
Training & Career Development

Tempur Sealy International is committed to equal opportunities, and values diversity in our workforce. We provide equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or any other legally protected characteristic. We maintain a fair and inclusive hiring process, ensuring that all candidates are evaluated based on their qualifications, skills, and experience. Our dedication to equal opportunities extends to every aspect of our organisation, fostering an inclusive and supportive work environment for all team members.

We are committed to the privacy and security of your personal data. For more information on our practices, please see our applicant privacy policies available here .

Apply Now

Refine Your Search

social media specialist jobs in brentford, gtl

Consumer Care Rep

PR & Influencer Specialist

Social Media Manager

19632 – Communications Officer

Social Media Manager (Male Fertility) Self-Employed Contractor

Variable Lecturer - Media

Junior Social Media Associate

News Editor Digital Health

Adult Learning Tutors - Surreywide

Media Officer

Healthcare Sales & Marketing Executive -Philips PACS Solutions

Media Measurement Lead

Learning & Communications Coordinator

Senior Videographer

New Media Specialist

Social Media Specialist

Graduate Ecommerce Marketing Specialist

Reporter

Learning & Inclusion Coordinator

Nutrition Social Media Content Creator - UK

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