Customer specialist Work, Jobs in Brentwood, Eng (with Salaries)

Service Desk Support Analyst
FRP Advisory Group —Brentwood
- Full-time
- Software troubleshooting
- Customer service
- Windows
Quick apply
3d
Customer Support Specialist
Sigma Consulting Group —London
- £30,000 a month
- Full-time
- Organisational skills
- Communication skills
Quick apply
Customer Experience Specialist (Automotive)
Percepta —Basildon
- £27,275 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Telesales Executive
Eco Systems Group Ltd —Romford
- £24,500 - £40,000 a year
- Full-time
- CRM software
- Customer service
- Salesforce
- Free parking
Quick apply
2d
Customer Support Specialist (m/f/d)
PSL Global Solutions Ltd. —London
- £34,420.00 - £38,434.98 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Health & wellbeing programme
- Annual leave
Quick apply
7d
Content Marketing Manager
Suns Lifestyle —Brentwood
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Social media management
- Travel
- Free parking
- Employee discount
Quick apply
8d
Data Analyst
FLY TRANSPORT LTD —Dagenham
- £38,420 - £40,000 a year
- Full-time
- Microsoft Excel
- Oracle
- Data analysis skills
Quick apply
1d
Customer Support Specialist
Air Apps —London
- £18,000 - £25,000 a year
- Full-time
- Social media management
- English
- Bachelor's degree
- Life insurance
Rehabilitation Specialist
Nuffield Health —Chigwell
- Up to £30,497.59 a year
- Part-time
- English
- Bachelor's degree
- Rehabilitation centre
- Employee discount
- Gym membership
Learning and Development Coordinator
AutoProtect Group —Harlow
- £40,000 a year
- Full-time
- Presentation skills
- No degree
- Human resources
- Free parking
- Health & wellbeing programme
Quick apply
Product Support Specialist - EMEA
Ashby —London
- £64,500 - £81,500 a year
- Weekend availability
- Remote
- Leadership
- Annual leave
Principal Customer Success Specialist - UK&I
Medtronic —London
- £62,400 - £93,600 a year
- Full-time
- Project management
- Bachelor's degree
- Driving
Sales Assistant - UNIQLO Battersea
UNIQLO —London
- £14.80 an hour
- Weekend availability
- Customer service
- Employee discount
Customer Engagement Specialist
Wurth UK Ltd —Erith
- £35,000 - £40,000 a year
- Microsoft Excel
- Sales
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
Application Support Specialist
Programme & Service Delivery —London
- £52,000 - £60,000 a year
- Full-time
- Hybrid work
- English
Quick apply
8d
Customer Service Specialist
Landmark Information Group —West Malling
- Organisational skills
- Communication skills
- Free parking
- Annual leave
13d
Customer Service Specialist
Lendable —Chatham
- Full-time
- Heavy lifting
- Customer service
- Machine learning
- Employee discount
- Referral programme
Zara Operations Store Specialist
INDITEX —London
- Full-time
- Sales
- Analysis skills
- Organisational skills
Quick apply
Pharmaceutical Delivery Driver
LF&E Refrigerated Transport —Welwyn Garden City
- £33,134.40 a year
- Full-time
- Customer service
- Driving
- Communication skills
- Employee assistance programme
8d
Airline & Airport Audit Staff
Skytrax Research —London
- From £160 a day
- Temporary
- Microsoft Excel
- English
- Microsoft Office
Quick apply

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Service Desk Support Analyst

FRP Advisory Group
Brentwood

Quick apply

Job details

Full-time
3 days ago

Qualifications

ITIL Certification
Software troubleshooting
BMC Remedy
Customer service
Windows
IT support
ServiceNow
Communication skills

Full job description

Company Description

About FRP

At FRP, we are a leading national business advisory firm based in the UK. With over 850 team members, including more than 100 partners, we specialise in Corporate Finance, Debt Advisory, Forensic Services, Financial Advisory and Restructuring Advisory. Operating from 35 offices across the UK, Isle of Man and Cyprus, we are dedicated to helping clients navigate complex and difficult situations to create, preserve, and recover value.

Our approach is known for being honest, clear, and considered. We provide strategic solutions that cater to a broad range of businesses, from multinational organisations to small enterprises. Our commitment is to deliver expert advice and support, ensuring our clients can make informed decisions and achieve their goals.

Job Description

The Service Desk Analyst acts as the first point of contact for all IT-related incidents and service requests within FRP Advisory. This role is critical in ensuring smooth technology operations across a fast-paced professional services environment. You will deliver timely, effective resolutions and exceptional customer service to maintain high user satisfaction and support FRP’s commitment to operational excellence.

Location: Flexible across FRP Advisory offices (Chelmsford, Brentwood, London, and other UK sites)

Reports To: Service Desk Manager

Key responsibilities:

Serve as the initial contact for IT support via phone, email, or ticketing system.
Log, categorize, and prioritize incidents and service requests using the ITSM platform.
Diagnose and resolve technical issues related to hardware, software, and network connectivity.
Escalate complex issues to second-line support or specialist teams, ensuring thorough documentation.
Provide guidance and support for core business applications (e.g., Microsoft 365, collaboration tools, and FRP-specific systems).
Maintain accurate records of all interactions and resolutions in line with compliance standards.
Follow ITIL-aligned best practices for incident, problem, and request management.
Assist in creating and maintaining knowledge base articles to support self-service and team efficiency.
Ensure adherence to FRP’s security policies and regulatory requirements.
Contribute to continuous improvement initiatives within the Service Desk function.

Qualifications

Essential:

Strong customer service and communication skills, with a professional and client-focused approach.
Solid understanding of Windows OS, Microsoft 365, and common business applications.
Ability to troubleshoot hardware and software issues effectively.
Familiarity with ITSM tools (e.g., ServiceNow, Remedy).

Desirable:

ITIL Foundation certification.
Previous experience in a Service Desk or IT support role within a professional services or financial environment.

Key Competencies

Analytical thinking and problem-solving skills.
Ability to work under pressure and manage multiple priorities in a deadline-driven environment.
Collaborative team player with a proactive attitude.
Strong attention to detail and documentation accuracy.
Flexibility and adaptability to changing business needs.

Working Hours

Coverage between 08:00 and 18:00, with staggered shifts to ensure early and late support as required.

Additional Information

Our Values

Straightforward: We provide clear, no-nonsense advice
Confident: Our guidance is backed by expertise and evidence
Pragmatic: We focus on practical solutions and tangible outcomes
Real: We are professional yet approachable, understanding the challenges our clients face

Our Commitment to You and the Environment

At FRP, sustainability is integral to our strategy and operations. Our sustainability depends on building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on the natural environment.

We are always striving to improve in all areas – whether it’s our people, our clients, our planet or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape.

We are committed to fostering an inclusive, equitable, and diverse culture for our people. We maintain an Equal Opportunities Policy, ensuring that recruitment and employment decisions are based solely on the skills and experience required for our professional services — regardless of ethnicity, race, sexual orientation, disability, or any other protected characteristic. We believe every individual should have the opportunity to thrive.

Our learning and development programmes enable us to invest in growing our employees’ careers. We aim to empower our team members to each achieve their potential.

We are committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We are emotionally invested in our clients right from the beginning.

Quick apply

Refine Your Search

customer specialist jobs in brentwood, eng

Service Desk Support Analyst

Customer Support Specialist

Customer Experience Specialist (Automotive)

Telesales Executive

Customer Support Specialist (m/f/d)

Content Marketing Manager

Data Analyst

Customer Support Specialist

Rehabilitation Specialist

Learning and Development Coordinator

Product Support Specialist - EMEA

Principal Customer Success Specialist - UK&I

Sales Assistant - UNIQLO Battersea

Customer Engagement Specialist

Application Support Specialist

Customer Service Specialist

Customer Service Specialist

Zara Operations Store Specialist

Pharmaceutical Delivery Driver

Airline & Airport Audit Staff

I want to receive the latest job alerts for customer specialist in brentwood, eng

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