Fragrance consultant Work, Jobs in Brentwood (with Salaries)

Customer Experience & Operations Consultant (Fixed-term contract)
Molton Brown —Bishop's Stortford
- Overtime
- Social media management
- Customer service
- Data analysis skills
Quick apply
Luxury Fragrance - Amouage - H Beauty, Lakeside
Kenneth Green Associates —West Thurrock
- Part-time
- Customer service
- In-person
- Communication skills
- Employee discount
- Referral programme
Quick apply
Fragrance & Beauty Sales Consultant - Selfridges Oxford Street
Chanel —London
- Full-time
- Employee assistance programme
- Employee discount
Fragrance & Beauty Sales Consultant - Boots Kensington
Chanel —London
- Full-time
- Employee assistance programme
- Employee discount
Fragrance Mobile Ambassador- Bluewater
LVMH Fragrance Brands —Greenhithe
- Full-time
- Organisational skills
- Communication skills
7d
Mobile Brand Ambassador - White City London
PUIG —London
- Microsoft Excel
- Sales
- Leadership
Fragrance Specialist - Penhaligon's King's Road
PUIG —London
- Microsoft Excel
- Sales
- Leadership
2d
Senior Sales Consultant
Molton Brown —Dartford
- £14.35 an hour
- Sales
- Customer service
- Communication skills
- Employee discount
Quick apply
Aesop Retail Consultant | Shoreditch | Part Time
l'Oréal —London
- Part-time
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
2d
Aesop Retail Consultant | Bluewater | Part Time Fixed Term
l'Oréal —Greenhithe
- Part-time
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Dior Ambassador - Pearsons
Parfums Christian Dior —London
- Part-time
- In-person
- Communication skills
Sales Consultant - Givenchy - Harrods
Givenchy —London
- Full-time
- Sales
- Communication skills
Aesop Retail Consultant | Covent Garden | Part Time
l'Oréal —London
- Part-time
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
2d
Dries Van Noten- Selfridges London Store Team Leader
PUIG —London
- Microsoft Excel
- Customer service
- Leadership
Aesop Retail Consultant | East London | Part Time
l'Oréal —London
- Part-time
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
1d
Aesop Counter Manager | Selfridges London | Full Time
l'Oréal —London
- Weekend availability
- Management
- Customer service
- Computer literacy
- Employee assistance programme
Quick apply
Luxury Brand Ambassador - Bluewater
Acqua Di Parma —Greenhithe
- Full-time
- Communication skills
9d
Business Manager
LVMH Fragrance Brands —London
- Full-time
- Customer service
- English
- Microsoft Office
Aesop Store Manager | Coal Drops Yard | Full Time
l'Oréal —London
- Weekend availability
- Management
- Customer service
- Computer literacy
- Employee assistance programme
Quick apply

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fragrance consultant jobs near brentwood

Customer Experience & Operations Consultant (Fixed-term contract)

Molton Brown -
Bishop's Stortford

Quick apply

Job details

Fixed term contract

Benefits

Company pension

Qualifications

Social media management
Customer service
SAP
Data analysis skills
Microsoft Office
Contracts
Communication skills
A Level

Full job description

Born on South Molton Street, London in 1971, Molton Brown is an icon of uniquely British style. Today, Molton Brown is one of the leading global brands in Kao´s global cosmetics portfolio. Growing from small-scale artisans into the international fragrance brand it is today, its pioneering presence is felt in our stores and websites, travel retail, luxury department stores and the most esteemed hotels around the world.

Expertly blended in London, Molton Brown's signature fragrances, bath and shower gels, home and hand care luxuries have claimed iconic status. Kao and Molton Brown have a passion for integrity, for craftsmanship, for artistry and for giving our consumers the ultimate, quality experience.

About the Role

Fixed-term contract, Customer Experience & Operations Consultant: 16 weeks from 7th September - 24th December, with some weekend work where required. This role combines delivering outstanding customer experiences with identifying and implementing operational improvements. By building trust through engaging interactions and enhancing processes, the Consultant will help strengthen customer satisfaction, loyalty, and advocacy, contributing to overall business success.

What you will do:

Manage escalated customer interactions across all channels (including social media), ensuring adherence to Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and the company's tone of voice. Adapt seamlessly to changing priorities and demands, demonstrating advanced objection handling and problem-solving.
Facilitate the efficient processing of customer returns, refunds, and manual fraud reviews, reporting any suspicious activity to the Line Manager to support fraud prevention efforts.
Maintain accurate customer records in the CRM system, ensuring compliance with GDPR standards.
Develop and maintain product/campaign -specific FAQs with approval from the Line Manager and internal copy team.
Responsible for logging, addressing, and resolving customer & product feedback to enhance the customer experience. Contribute to business reporting efforts by highlighting key trends
Propose innovative customer care strategies and assist in implementing new processes.
Collaborate on project assignments to support new initiatives within the Customer Experience, Operations, and Digital Teams. Post-launch, provide feedback to the Line Manager regarding successes and areas for improvement.

What you will need:

GCSEs and A-Levels (or equivalent) required.
Proficient in Microsoft Office applications.
Experience with SAP OTC is desirable.
Knowledge of data analysis, visualisation, and reporting tools would be advantageous.
Previous experience in a customer service or operations role, ideally within the luxury retail sector.
Demonstrated ability to resolve customer complaints with professionalism, supported by excellent written and verbal communication skills.
Capable of managing objections and navigating challenging situations effectively while maintaining a customer-focused approach.
Familiarity with social media management platforms and analytics tools to monitor engagement and evaluate customer interactions.
Flexible and willing to work weekends as overtime when required to support business needs and customer demand.

#LI-DT1

Molton Brown is part of Kao founded in Japan in 1887, at Kao, we believe the diversity of our teams strengthens our global mission. Here we trust and respect each other, collaborating in a friendly and inclusive work environment to achieve great results.

What you can expect from us:

An entrepreneurial environment where passionate and innovative teams come together.
Respect, teamwork and collaboration are at the heart of how we work.
A workplace culture that prioritises employee wellbeing, with opportunities to get involved in initiatives such as Mental Health First Aiders, the Charity Committee, and DE&I communities (region dependant)
A broad range of benefits, including flexible working, competitive salaries, health and wellbeing offers, pension / retirement options dependant on location, insurance options, and more…
Learning and development opportunities

Your voice matters here — we value entrepreneurial thinking and innovation from our teams. To find out why 33,000 people across the Globe work at Kao please visit: https://www.kao.com/emea/en/careers/

Discover careers at Kao and how we live our purpose, Kirei – Making Life Beautiful. https://kao.voyse.io/

Our Privacy Policy: https://www.kao.com/emea/en/privacy/

Quick apply

Refine Your Search

fragrance consultant jobs in brentwood

Customer Experience & Operations Consultant (Fixed-term contract)

Luxury Fragrance - Amouage - H Beauty, Lakeside

Fragrance & Beauty Sales Consultant - Selfridges Oxford Street

Fragrance & Beauty Sales Consultant - Boots Kensington

Fragrance Mobile Ambassador- Bluewater

Mobile Brand Ambassador - White City London

Fragrance Specialist - Penhaligon's King's Road

Senior Sales Consultant

Aesop Retail Consultant | Shoreditch | Part Time

Aesop Retail Consultant | Bluewater | Part Time Fixed Term

Dior Ambassador - Pearsons

Sales Consultant - Givenchy - Harrods

Aesop Retail Consultant | Covent Garden | Part Time

Dries Van Noten- Selfridges London Store Team Leader

Aesop Retail Consultant | East London | Part Time

Aesop Counter Manager | Selfridges London | Full Time

Luxury Brand Ambassador - Bluewater

Business Manager

Aesop Store Manager | Coal Drops Yard | Full Time

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