Business Operations Coordinator
Ashford Office/Hybrid working
Working Monday to Friday 9.00-17.00 – 37.5 hours per week
Competitive salary plus excellent career development, discounted products and services and much more
We are currently seeking to recruit a Business Operations Co-ordinator to join our highly dedicated Business Operations team in Ashford. This position is a Hybrid working role. You will effectively bridge the gap between the Sales Teams, our Customers and Finance. Looking after a portfolio of Customers, the main areas of support are Price maintenance, Reporting, Customer Facing Buying Lists, including Admin support for a wide range of requests.
A highly professional self-starter, you will already be accustomed to working within a fast-paced environment where the delivery of excellence in service is paramount.
Pro-active and self-motivated, you will be highly IT literate, customer-focused, commercially astute and confident in your approach with both internal and external partners.
Key Accountabilities & Responsibilities
- Develop and maintain strong relationships, at Sector Manager level & with a portfolio of customers
- Attend customer and business meetings/calls
- Be a primary point of contact on customer and business queries
- Regularly engage with Sector Managers to discuss actions in support of both business and customer activities
- Work pro-actively to improve the customer experience
- Produce regular sales, product, pricing, and delivery reports
- Maintain Pricing, Buying Lists, Product Substitutions & Discounts in line with requests by Sector Manager/customer/supply chain and through bulletins/regular cleansing
- Alignment of internal buying lists with customers/3rd party ordering systems
- Identifying & correct IMS issues for ESI customers
- Update promotional pricing activity
- Order and organise sales and promotional samples
- Provide buddy cover when required
- Work with Sector Manager to set up nominated lines
- Assisting with product recalls, collating allergen information & customer allocations
Knowledge, Skills & Experience
- Highly IT literate - MS Office (Excel)
- Experience working in a fast moving, pressurised team environment
- Commercial awareness
- Customer focused
- Good team player
- Effective communicator
- Able to prioritise workloads and work well under pressure
- Attention to detail
