Customer service advisor Work, Jobs in Bridge Of Don, Abe (with Salaries)

Customer Service Assistant
APCOA PARKING (UK) LTD —Aberdeen
- £27,955.20 a year
- Night shift
Quick apply
9d
Customer Service Team Leader
William Hill —Aberdeen
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
Customer Services Assistant
Chelmsford Star Co-operative Society —Hatton
- £12.75 an hour
- Weekend availability
- Bakery
- Paid training
- Annual leave
1d
Modern Apprentice - Members' Support Assistant
Aberdeen City Council —Aberdeen City
- £16.50 an hour
- Full-time
- Microsoft Office
- School
13d

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Customer Service Assistant

APCOA PARKING (UK) LTD -
Aberdeen

Quick apply

Job details

£27,955.20 a year
9 days ago

Qualifications

Driving Licence
CCTV

Full job description

The Role

Customer Service Assistant - Aberdeen Airport - 42 Hours per week - £27,955.20 per annum

Come and join our friendly team.

As the face that represents APCOA and our client, you will provide a high standard of customer service, answering telephones and intercoms and dealing with face-to-face enquiries. You will ensure the car park equipment operates efficiently at all times, maintain cleanliness and provide a level of service which gives complete customer satisfaction. The role involves working days and nights on a four on/four off shift pattern.

Please note that a full driving licence is essential for this role.

What you will do:

Ensure all procedures are fully complied with
Understand and be fully familiar with the parking equipment, pre-booking system, ANPR system and other related equipment
Operate parking control equipment
Be competent in the repair, maintenance, or replenishment of car parking equipment in line with manufacturers recommendations
Regulate the entry and exit of vehicles to and from car parks
Park vehicles in a way that maximises the potential space and revenue whilst ensuring risk of damage is minimised
Ensure all paperwork is fully and accurately completed
Complete vehicle Smart Check reports prior to using any company vehicle
Drive, and care for all company vehicles carefully, complying with all appropriate legislation
Monitor the appearance of the car parks and working areas, taking action to ensure that company standards are achieved and maintained
Undertake regular/random mobile/foot patrols of the car parks and monitor activity to deter criminal activity Controlled Forecourt
Understand and be fully familiar with the ANPR system and CCTV equipment
Operate control equipment
Regulate the entry of vehicles to the controlled forecourt

Control the movement of coaches in the coach area
Provide front line support in the event of equipment failure Customer Service
Assist customers in distress or in need of assistance
Ensure customer complaints and insurance claims are minimised
Work with all managers and staff to implement successful marketing and promotional initiatives to increase sales and maximise income opportunities
Ensure by your appearance and conduct, that customers will choose to use our services again
Receive and answer in a polite manner parking enquiries from members of the public
Answer the telephone and intercom in a professional manner and deal with all queries in accordance with APCOA’s operating procedures

Quick apply

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customer service advisor jobs in bridge of don, abe

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