Head of training and service delivery Work, Jobs in Bridgend, Bge (with Salaries)

Recoveries Specialist
Flint Bishop —Swansea
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Free parking
- Flexible schedule
Quick apply
Customer Delivery Driver
ASDA —Bridgend
- £13.10 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
3d
Domestic Abuse Safety Officer Manager – Wales
HM Prison & Probation Service —Bridgend
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Annual leave
- Employee discount
13d
Head of Applications
Welsh Water —Cardiff
- £115,000 a year
- No degree
- Communication skills
- Free parking
- Annual leave
9d
Senior Operations Manager
Sero —Cardiff
- £58,000 - £65,000 a year
- 8 hour shift
- Hybrid work
- Team management
- Contracts
- Budgeting
- Annual leave
- Flexible schedule
Quick apply
6d
Information Manager & Compliance Officer
Fim Limited —Cardiff
- Up to £35,000 a year
- Full-time
- Hybrid work
- Organisational skills
- SharePoint
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
PBS practitioner
ivolve Care and Support —Bridgend
- £26,812.50 - £29,152.50 a year
- Full-time
- Research
- Travel
- Training & development
- Annual leave
- Referral programme
7d
Head of AI Transformation
Proxima —Cardiff
- Hybrid work
- Azure
- Travel
- Training & development
Community Fundraiser - South West Wales
Marie Curie —Swansea
- £28,274 - £31,415 a year
- Weekend availability
- Remote
- CRM software
- Travel
- Recruiting
- Annual leave
- Employee assistance programme
14d
Food and Beverage - Sous Chef - Q02
Parkdean Resorts —Porthcawl
- £36,733 a year
- Weekend availability
- Management
- Cooking
- Recruiting
- Store discount
- Employee assistance programme
Quick apply
14d
Business Manager
HM Prison & Probation Service —Swansea
- £30,001 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
- Employee discount
8d
Internal Quality Assurer (IQA)
Itecskills —Cardiff
- £31,000 - £35,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Leadership
- Profit sharing
- Annual leave
Quick apply
9d
Senior Business Support Manager
Driver and Vehicle Licensing Agency —Swansea
- £44,241 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Continuous improvement
- Free parking
- Annual leave
7d
Customer Service Administrator
CanDo Laundry Services —Margam
- £27,999 - £28,000 a year
- Monday to Friday
- CRM software
- Data entry
- In-person
Quick apply
14d
Head of Data and AI Platforms
OFGEM —Cardiff
- £63,443 - £86,547 a year
- Full-time
- Hybrid work
- Presentation skills
- AI
- Annual leave
- Flexible schedule
Senior People Partner
OFGEM —Cardiff
- £63,443 - £86,547 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Human resources
- Annual leave
- Flexible schedule
9d
Learning & Development Apprentice
Hafod —Cardiff
- £12.71 an hour
- Full-time
- Microsoft Outlook
- Driving
- Travel
14d
Cleaning Technician
Mrs Buckét Commercial Cleaning Services Ltd. —Bridgend
- £13.44 - £13.45 an hour
- Monday to Friday
- Communication skills
- Referral programme
Quick apply
9d
Head of Data Protection Policy and Police Support
Driver and Vehicle Licensing Agency —Swansea
- £57,515 a year
- Part-time
- Hybrid work
- Presentation skills
- Team management
- Travel
- Annual leave
- Employee assistance programme
1d
Food and Beverage - Chef De Partie - Q02
Parkdean Resorts —Rest Bay ED
- £15.61 an hour
- Weekend availability
- Management
- Cleaning
- Leadership
- Store discount
- Employee assistance programme
Quick apply

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Recoveries Specialist

Flint Bishop -
Swansea

Quick apply

Job details

Permanent | Full-time

Benefits

Free parking
Flexible schedule

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Outbound debtor call management
Arrears management
Computer skills
Customer interaction
Outbound calling
Communication skills
Time management

Full job description

Description

Are you ready to make a positive impact on people's lives?

At Flint Bishop, we're committed to helping individuals regain control of their finances. As a Recoveries Specialist in our debt recovery department in Swansea, you'll play a vital role in our mission by providing compassionate and effective support to our customers.

The Recoveries Specialist handles high volumes of outbound and inbound calls, to resolve challenging customer queries and overdue monies owed to our clients.

You'll approach each interaction with empathy, providing guidance and support to customers, of which some maybe vulnerable. We will work with you on developing your skills to handle all calls to achieve fair outcomes.

The roles are onsite working 5 days per week at our Swansea offices.

Reporting to the Head of Recoveries.

Hours of Work Mon-Fri 37.5 hours per week (flexibility may be needed depending on client workloads).

Key Responsibilities

Deliver outstanding customer service, with a focus on resolving consumer customer queries and disputes regarding their overdue accounts; taking ownership of customers to prevent repeat contact.
Be flexible to meet customer demand through a variety of contact channels such as Voice, Webchat, and Email, both inbound and outbound
Contribute to deliver objectives and be flexible to agreed business targets (including cash collection, customer satisfaction, complaints, quality, and compliance).
Identify and understand customer needs to provide a consistently high-quality service.
Investigate, resolve, and process customer enquiries to deliver customer value at first point of contact
Effectively diagnose, investigate, and resolve customer disputes to ensure delivery of an efficient and effective service to the customer; work with specialist litigation teams to ensure they are handled and resolved in a timely manner
Negotiating repayment plans when necessary
Understand and adhere to the company and department standards, policies.
Ability to work as part of a team, sharing best practice, knowledge, resource, and ideas
Adhere to the Competence and Training procedures to promote a culture where customers are treated fairly and are properly informed
Operate customer related information systems to the required standard to maintain accurate and secure records.
A genuine passion for delivering Service Excellence, understanding what makes a great customer journey & tailoring your style appropriately
Experience in a customer facing role and target driven environment as well as excellent organisational and time-management skills
Demonstrate experience in identifying opportunities for improvement Computer literate to operate customer related information systems

Skills, Knowledge and Expertise

What You'll Need:

Strong communication and interpersonal skills
Empathy and understanding
Resilience and adaptability
A passion for helping others
Previous customer service experience (preferred)

Disclosure will be required in the event that a position is offered.
Financial checks will be required in the event that a position is offered.

Benefits

What We Offer:

Competitive Salary:

Competitive salary increasing 12 months service, plus a performance-related bonus.

Comprehensive Benefits:

Enjoy a range of benefits, including free parking, generous holiday entitlement with options to buy and sell holidays, extra day off for your birthday, onsite business café with baristas, team social events funded.

Career Growth:

We're committed to your professional development. Advance your career through opportunities for promotion and training.
We have a dedicated learning and development trainer for the department who will provide full training at the beginning and throughout your employment, supporting you with training and guidance on resolving complex and challenging caseloads.
Be committed but patient with the journey, career progression opportunities are available and our business is growing, but you must show that you can master the Recoveries Specialist role and fully understand it to open up conversations about promotion or progression - we will work with you on your development.

Positive Work Environment:

Be part of a supportive team that values collaboration and teamwork.

Work-Life Balance:

Benefit from flexible working hours and a flexible, generous holiday allowance.

About Flint Bishop

Flint Bishop is a multi-award-winning, top 200 UK law firm. We have been providing legal services to businesses and individuals for over a century.

Recognised as a ‘leading firm’ by both Chambers & Partners and The Legal 500, the outstanding quality of our staff and service levels is underlined by our ISO quality assurance accreditations, industry awards and peer ranking.

We have approximately 450 solicitors and legal experts who use their technical skills and expertise for one mission: to provide clients with clear advice that helps them to achieve their goals as effectively as possible.

Quick apply

Refine Your Search

head of training and service delivery jobs in bridgend, bge

Recoveries Specialist

Customer Delivery Driver

Domestic Abuse Safety Officer Manager – Wales

Head of Applications

Senior Operations Manager

Information Manager & Compliance Officer

PBS practitioner

Head of AI Transformation

Community Fundraiser - South West Wales

Food and Beverage - Sous Chef - Q02

Business Manager

Internal Quality Assurer (IQA)

Senior Business Support Manager

Customer Service Administrator

Head of Data and AI Platforms

Senior People Partner

Learning & Development Apprentice

Cleaning Technician

Head of Data Protection Policy and Police Support

Food and Beverage - Chef De Partie - Q02

I want to receive the latest job alerts for head of training and service delivery in bridgend, bge

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