Reporting to the Technical Manager and Managing Director, working closely with the U.K. Sales and Marketing teams, as well as being an integral part of our global consultancy team, you will start your journey supporting clients with pre and post-sales Technical Support activities. Following your first year, you will pursue a route and additional training in sales and client development or professional services delivery based on business needs and role availability.
You:
You must have an inherent curiosity, self-awareness, and drive to learn, understand and improve yourself and our customer's experience as part of an ambitious team. Only positive, open, and inclusive attitudes work well here.
Your Tasks:
Customer Support for all COPA-DATA products via email, phone, web, and onsite
Assisting COPA-DATA sales team with sales pursuits at client sites
Technical training of clients using COPA-DATA presentations
Delivery of technical workshops
Ad-hoc consultancy assignments
Technical appraisals and presentations
Proof of concept and demo application design
Initiate, manage and collaborate input from appropriate group departments,i.e., sales, consultancy, technical services, training
Technical lead for all solutions
Production of technical proposals
Input into RFIs, ITTs, RFPs, RFQs etc
Participation in marketing events where necessary to raise market awareness
Take a proactive part in our Global Service Alliance
Required Skills, Knowledge, and Characteristics:
Essential
Degree qualified :- Accepted degrees are
Electrical and/or Electronic Engineering
Computer Science or Software Development
Dynamic go-getter, pro-active in approach to everything you do with a positive can-do attitude
Team Player with the ability to quickly build rapport
Keen interest in technology and problem solving
Practical communication skills with the ability to build strong relationships, lead client discussions and engage at a technical level
Excellent attention to detail, with a quality focus and completes tasks/ maintains records in a thorough manner
Must have a driving licence and ability to travel to trade shows and Head Office in Austria.
This role requires a month induction at our offices in Salzburg, Austria and a secondment so a passport and ability to travel are necessary
Ability to work within the United Kingdom. At this time we are unable to support VISA applications for work permits
Desirable
Experience with Industrial Automation, PLCs, HMI, and SCADA or final year project based on software/control
Experience in providing excellent customer support
Technical skills or interest in HMI, SCADA, PLCs, networking and communications, Windows Operating Systems, Visual Basic, and SQL Server
Programming knowledge in C# and WPF, as well as integration of SQL databases and ASP.net (this is essential if working in services delivery)
Personal Qualities
Takes personal responsibility for their work
Excellent IT skills
Excellent interpersonal, written, and verbal communication skills
Excellent problem-solving and troubleshooting skills
Excellent self-organization (plan, implement, reflect, improve)
Comfortable dealing with ambiguity in a technical setting
Ability to be flexible and to be able to multi-task and prioritise a varied workload
Shows initiative and identifies areas of improvement
Enjoys working as part of a team and is adaptable to provide cover for colleagues as required
Possesses sound judgment skills and is comfortable challenging the 'status quo.'
Ability and desire to learn new things
Role-based at COPA-DATA UK offices in Pencoed, South Wales. This role requires travel to our Head Office, Austria.
Job Types: Full-time, Graduate
Pay: £25,500.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Sick pay
Education:
- Diploma of Higher Education (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
