Customer experience team leader Work, Jobs in Brigg, Lin (with Salaries)

Customer Experience Team Leader
Endurance Doors - part of Rocal Group —Brigg
- £30,243 a year
- Full-time
- CRM software
- Sales
- Data analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
3d
Retail Sales Advisor - 20 Hours
DFS —Brigg
- £12.71 an hour
- Sales
- Employee assistance programme
- Employee discount
Quick apply
15h
Team Leader
Home Bargains —Scunthorpe
- £32,032 a year
- Supervising experience
- Store discount
- Annual leave
Quick apply
11d
Assistant Shift Team Leader
BWSC —Brigg
- From £47,000 a year
- 12 hour shift
- Heavy lifting
- Maintenance
- Travel
- Free parking
- Annual leave
Quick apply
12d
Customer Management Coordinator- Pipers
PepsiCo —Brigg
- CRM software
- Sales
- Customer service
Team Leader
Hollywoodbowlgroup —Kingston upon Hull
- £12.80 - £13.30 an hour
- Part-time
- Customer service
- Supervising experience
- Employee discount
6d
Team Leader
Eurofins UK Environment Testing —Grimsby
- Full-time
- Remote
- Microsoft Outlook
- Management
- Laboratory experience
- Free parking
- Annual leave
Quick apply
Team Leader
EG On The Move Ltd —Lincoln
- £13.40 an hour
- Part-time
- Bakery
- Employee discount
Quick apply
14d
Kitchen staff / 6788 - The White Horse, Brigg
J D Wetherspoon plc —Brigg
- £12.91 an hour
- Weekend availability
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
6d
Team Member
Hollywoodbowlgroup —Lincoln
- £12.71 - £13.21 an hour
- Part-time
- Bar
- Employee discount
Store Manager
Vision Express —Scunthorpe
- No experience needed
- IT
- Retail management
14d
General Manager
Everyman Media —Lincoln
- Full-time
- Hospitality
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
14d
IT Support Team Leader
LCS IT Solutions Ltd —Lincoln
- £30,000 - £34,000 a year
- Full-time
- Customer service
- English
- Analysis skills
- Free parking
Quick apply
3d
General Manager
Hollywoodbowlgroup —Lincoln
- Up to £42,000 a year
- Weekend availability
- Hospitality
- Employee discount
Logistics Coordinator
DSV —South Killingholme
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
10d
Fuel Handling Technician, Brigg
BWSC —Brigg
- From £32,700 a year
- 8 hour shift
- Maintenance
- Travel
- IT
- Health & wellbeing programme
- Annual leave
Quick apply
Team Leader
Flaming Grill - BRA_103 —Beverley
- Part-time
- Employee assistance programme
- Employee discount
Quick apply
Deputy Store Manager
B&M Retail —Lincoln
- Weekend availability
- Leadership
- Employee discount
14d
Team Leader
Hungry Horse - BRA_104 —Grimsby
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
Team Leader
ASDA —Kingston upon Hull
- £13.10 - £14.10 an hour
- Weekend availability
- Communication skills
- Annual leave
- Employee assistance programme
4d

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Customer Experience Team Leader

Endurance Doors - part of Rocal Group -
Brigg

Quick apply

Job details

Permanent | Full-time
£30,243 a year
3 days ago

Benefits

Free parking
Health & wellbeing programme
Cycle to work scheme
Company pension
Company events
Employee discount
Referral programme
On-site parking

Qualifications

CRM software
Sales
Data analysis skills
Logistics
Root cause analysis
Business coaching
Leadership

Full job description

Customer Experience Team Leader

As Customer Experience Team Leader, you will lead and mentor a high-performance team to deliver a world-class customer experience. You will be responsible for owning the efficient and accurate processing of orders and quotes to provide excellent service at every touchpoint to the customers. You will utilise LEAN practices, active leadership, and customer-centric culture to achieve operations excellence and design a seamless, smooth, and immersive customer experience.

Key Responsibilities

Customer Experience Leadership

Drive a customer-first culture where every touchpoint is value-driven and fosters customer loyalty.
Be a champion in delivering an active and solution-focused reply to customer inquiries and issues.
Own resolution and close escalations effectively, eradicating repeat issues by root cause analysis and continuous improvement.
Cover initiatives for improvement in customer satisfaction (CSAT) and Net Promoter Score (NPS).

Order & Quotation Processing

Manage end-to-end quotation and customer order processing for company policy compliance, accuracy, and timeliness.
Coordinate sales, production, and logistics functions to meet timely order fulfilment.
Identify and remove order processing inefficiencies through LEAN and automation initiatives.
Monitor accuracy percentages on orders and correct wherever needed to reduce errors and rework.

Operational Excellence & Efficiency

Implement LEAN process efficiencies to reduce waste, reduce transactional workload, and enhance team productivity.
Standardise processes and ensure best practices are followed by team members in the areas of order processing and customer service.
Base decisions on data and insights, track performance, and make process improvements consistently.
Implement technology-enabled solutions to facilitate automated communication and workflow among teams.

Team Leadership & Development

Build, lead, and coach a high-performing and team-minded team of Customer Experience Executives.
Provide regular performance direction and feedback, linked to business goals and customer needs.
Facilitate career growth through training in industry best practice, systems, and customer handling techniques.
Manage workload proactively to optimise team effectiveness and avoid stress/burnout.

Key Metrics & Success Measures

Order Processing Accuracy: Error minimisation and improved first-time-right percentage.
Quotation Turnaround Time: Rapid response times leading to increased sales conversion.
Customer Satisfaction (CSAT/NPS): Improved feedback scores and reduced complaints.
Operational Efficiency Saves: Measurable reductions in labour effort and productivity.
Employee Engagement & Growth: Improved engagement statistics and employee professional growth.

What You Bring

Customer-Driven Mindset: Passion to deliver outstanding service and fix customer issues effectively.
Process Enhancement: LEAN practice experience, automation, and process efficiency gains.
Data-Driven Decision Making: Ability to harness data analysis for process simplification and CX enhancements.
Leadership & Coaching: Excellent ability to lead and develop team members.
Problem Solving: Systematic thinking process to identify and correct process inefficiencies.
Collaboration: Cross-function ability to communicate with sales, production, and logistics functions.
Technology Proficiency: Knowledge of CRM systems, order processing software, and automation software.

Salary, Benefits, and Hours

Salary of £30,243 per annum
40 hours per week (Monday to Friday 8:30am to 5pm) - compressed working week option available
PRIDE Reward - our discretionary annual bonus scheme
'Medicash' medical cashback scheme with access to online GP services and mental health support
Free onsite parking
Company pension on a salary sacrifice basis (subject to eligibility)
PRIDE Awards - our values-based nomination and reward scheme
Company events and staff engagement initiatives (like our famous Rocal Raffle at Christmas, Summer Festival, and regular treats throughout the year)
Cycle to work scheme
Employee discount on our range of door and window products across the Group
Employee referral reward programme
Branded workwear
Annual Christmas shutdown
Death in service cover at 3x annual salary
Retail/leisure discounts and perks across hundreds of popular brands

Who We Are

The Rocal Group encompasses Endurance Doors, Rocal Extrusions, and BDC Aluminium. United under one combined purpose and vision, we are proud to be defined by our unwavering commitment to delivering exceptional, quality products, and unparalleled service to our customers.

Established in 1993, Endurance Doors has grown into one of the UK’s leading manufacturers of residential entrance doors, fabricating over £35m worth of door solutions each year. Our dedication to excellence in both product craftsmanship and customer experience for our installer partners and consumers has rewarded us with a 4.8* rating on Trustpilot.

At Rocal, our team of over 250 talented professionals thrives in a collaborative, supportive, and dynamic environment, where individual strengths are celebrated and innovation is encouraged.

There has never been a better time to join the Rocal Group. Apply today or contact [email protected] for more information.

Pay: £30,243.00 per year

Benefits:

Company pension
Cycle to work scheme
Employee discount
Free parking
Health & wellbeing programme
On-site parking
Referral programme

Work Location: In person

Quick apply

Refine Your Search

customer experience team leader jobs in brigg, lin

Customer Experience Team Leader

Retail Sales Advisor - 20 Hours

Team Leader

Assistant Shift Team Leader

Customer Management Coordinator- Pipers

Team Leader

Team Leader

Team Leader

Kitchen staff / 6788 - The White Horse, Brigg

Team Member

Store Manager

General Manager

IT Support Team Leader

General Manager

Logistics Coordinator

Fuel Handling Technician, Brigg

Team Leader

Deputy Store Manager

Team Leader

Team Leader

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