Change manager Work, Jobs in Brighton, Eng (with Salaries)

Customer Experience Team Leader
Worthing Homes —Worthing
- £34,533 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
12d
Production Manager
Cut My —Henfield
- £40,000 - £45,000 a year
- Full-time
- Project management
- Continuous improvement
- In-person
- Free parking
- Store discount
Quick apply
10d
Senior Customer Success Manager
KILLSTAR —Brighton
- £54,000 - £57,000 a year
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
Keyworker
Brighton & Hove City Council —Portslade
- £34,434 - £39,152 a year
- Full-time
- Presentation skills
- AI
13d
Change Practitioner
Brighton & Hove City Council —Portslade
- £34,434 - £39,152 a year
- Full-time
- Presentation skills
- AI
3d
Administrator
Kier Group —Brighton
- Part-time
- Administrative experience
- Communication skills
Customer Operations Senior Manager
OneFamily —Brighton
- Full-time
- Communication skills
10d
Customer Operations Specialist
Octopus Electric vehicles —Brighton
- Full-time
- Hybrid work
- Phone etiquette
Quick apply
Enrolment Officer
The English Language Centre —Hove
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
3d
Service Contact Advisor
Sussex Community Dermatology Service —Brighton
- £24,960 a year
- Full-time
- Microsoft Office
- Continuous improvement
- Organisational skills
Quick apply
4d
Senior Product Manager
The Pensions Regulator —Brighton
- £85,126 a year
- Full-time
- Hybrid work
- Azure
- Agile
- Leadership
- Annual leave
- Flexitime
4d
Graduate Management Trainee - Brighton / Hove
Enterprise Mobility —Brighton
- Full-time
- Sales
- Customer service
- Bachelor's degree
Radiology Manager
Spire Healthcare —Hove
- Full-time
- Bachelor's degree
- Leadership
- Annual leave
- Employee assistance programme
Data Enrichment Manager
Somerset Bridge Group —East Grinstead
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Maths
- Annual leave
- Referral programme
Quick apply
Administrator
Brighton & Hove City Council —Brighton
- £28,142 - £28,598 a year
- Presentation skills
- Organisational skills
- AI
12d
Employer Engagement Officer
Elevate Employment Services Limited —Worthing
- £26,500 a year
- Full-time
- Sales
- Administrative experience
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
3h
General Manager
Places for People —Haywards Heath
- £45,000 a year
- Hospitality
- Customer service
- Employee discount
6d
Lettings Manager
LRG —Brighton
- Management
- Customer service
- Negotiation
- Employee discount
Quick apply
5d
Business Analyst - APIE
Pensions Regulator —Brighton and Hove
- £46,211 a year
- Full-time
- Presentation skills
- Bachelor's degree
- Communication skills
5h
Business Analyst - SaSV
Pensions Regulator —Brighton and Hove
- £46,211 a year
- Full-time
- Presentation skills
- Bachelor's degree
- Communication skills
5h

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change manager jobs near brighton, eng

Customer Experience Team Leader

Worthing Homes
Worthing

Quick apply

Job details

Permanent | Full-time
£34,533 a year
12 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Employee assistance programme

Qualifications

Customer service
Quality assurance
Business coaching
Communication skills

Full job description

Role: Customer Experience Team Leader

Salary: £34,533

Hours: 37 hours per week

Location: Worthing

Contract type: Permanent

We're looking for a Customer Experience Team Leader who is passionate about developing people, driving performance and delivering services that genuinely make a difference to customers' lives.

This is a key role within our Customer Experience Team, where you'll spend a significant proportion of your time coaching, managing and developing the team to consistently deliver excellent customer outcomes.

Worthing Homes is a forwardlooking housing association, providing affordable, highquality homes and services to over 10,000 residents across Worthing. We're a small, ambitious organisation with a strong community focus, and we're at an exciting stage of transformation as we continue to innovate and improve how we serve our customers.

About the Role

As Customer Experience Team Leader, you will support the Customer Experience Manager to lead, motivate and develop a high-performing team, delivering a professional, responsive and compassionate service at the first point of contact.

A central focus of this role is people leadership and performance development. You will spend a significant proportion of your time coaching and developing team members through regular one-to-ones, call listening, feedback and structured development plans. Alongside this, you will actively manage performance by setting clear expectations and addressing both capability and conduct where required, helping to build a positive, accountable and customer-focused team culture.

You will also carry out quality assurance of customer calls and written responses to ensure consistency, accuracy and compliance with agreed standards. Using these insights alongside performance data, you will identify trends, risks and opportunities, providing clear recommendations to improve service delivery, customer satisfaction, operational efficiency and first contact resolution.

As well as leading the team you will also spend a proportion of your week on the phones and responding to email and portal queries to resolve complex enquiries and complaints. You will act as a key escalation point for the team, while leading by example through maintaining a visible presence and contributing to customer contact when needed.

About You

You will be a positive, people-focused role model with a strong customer focus and a genuine passion for coaching, developing others and driving high performance. You will have the ability to inspire and support your team to deliver excellent service, creating an environment where individuals feel motivated, confident and able to succeed.

You will bring proven experience of working in a customer service environment, with a strong track record of managing complex customer issues, problem-solving effectively and making sound decisions in a fast-paced setting with changing priorities. You will be experienced and confident in leading coaching and development conversations, using regular feedback, call listening and structured support to build capability, supported by excellent communication skills in every interaction.

You will also have experience in quality assurance, using feedback and insights alongside data to identify trends, drive service improvements, and support informed decision-making. You will be confident using customer systems to monitor performance and embed continuous improvement across the team.

Comfortable working collaboratively across teams, you will be able to balance competing demands, deliver results under pressure and maintain a strong focus on achieving positive customer outcomes

Ideally, you will have experience delivering services across multiple customer contact channels, along with knowledge of the housing sector or a similar customer-focused organisation, and an understanding of repairs and maintenance services.

Why work for us?

At Worthing Homes we are committed to creating a supportive and inclusive work environment ensuring colleagues feel valued and respected. We promote a collaborative culture in which teamwork is highly valued, and we employ brilliant people to work with our customers to help support them to live their best lives.

We offer a range of benefits including:

Healthcare cash plan
Contributory pension scheme - company matches up to 6%
A generous annual leave package of 29 days per year plus bank holidays
Option to buy additional annual leave
Retail and gym discounts
Cycle2Work Scheme
Employee assistance programme
Funded training and qualifications
Paid Professional Subscription (1 per year)

We place a strong focus on investing in our colleague's development by offering a variety of opportunities for training, learning, and skills development, enabling everyone to reach their full potential and contribute to the success of Worthing Homes.

If you are passionate about delivering exceptional results in the housing sector and thrive in a dynamic, people-focused environment, we want to hear from you.

Closing date: 18th June 2026. 1st Interviews will be held on 25th June 2026 at Davison House, Worthing. We reserve the right to close this advert early if a suitable candidate is identified, therefore we recommend you submit your application as soon as possible.

DBS Checks

This role is subject to a basic DBS check to support the safety of our vulnerable customers. Any unspent cautions or convictions disclosed will be reviewed carefully and fairly, with consideration given to their relevance, the time elapsed, and evidence of positive change.

We are a fair and inclusive organisation, and we value each individual's unique contribution, irrespective of race, ethnic origin, religion, age, gender, disability, sexual orientation or social background

Quick apply

Refine Your Search

change manager jobs in brighton, eng

Customer Experience Team Leader

Production Manager

Senior Customer Success Manager

Keyworker

Change Practitioner

Administrator

Customer Operations Senior Manager

Customer Operations Specialist

Enrolment Officer

Service Contact Advisor

Senior Product Manager

Graduate Management Trainee - Brighton / Hove

Radiology Manager

Data Enrichment Manager

Administrator

Employer Engagement Officer

General Manager

Lettings Manager

Business Analyst - APIE

Business Analyst - SaSV

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