Of human Work, Jobs in Brighton, Eng (with Salaries)

Customer Operations Associate
MPB —Brighton
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
5h
Disclosure & Barring Coordinator
Sussex Police —Brighton
- £28,914 - £30,897 a year
- Full-time
- IT
- Communication skills
- Annual leave
- Employee discount
1d
LandPro Training Trainer
Plumpton College —Lewes
- Up to £37,410 a year
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Head of Apprenticeship Development and Quality
Ruskin Mill Trust —Forest Row
- £42,567 - £50,605 a year
- Full-time
- Education
- In-person
- Leadership
- Free parking
Quick apply
5d
Commercial Co-Ordinator
Plumpton College —Lewes
- Up to £32,630 a year
- Weekend availability
- Sales
- Microsoft Office
- Analysis skills
- Free parking
- Annual leave
HR Officer
Northease Manor School —Lewes
- £35,175 - £36,252 a year
- Part-time
- Management
- Human resources
- In-person
- Free parking
- Referral programme
Quick apply
13d
Admin Manager
Sussex Partnership NHS Foundation Trust —Brighton
- £39,959 - £48,117 a year
- Full-time
- Administrative experience
1d
Admissions Assistants (Part-time)
Eastbourne College —Eastbourne
- £13.74 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Life insurance
Quick apply
1d
Customer Experience Advisor
MPB —Brighton
- £26,700 a year
- Full-time
- Hybrid work
- Customer service
- AI
- Annual leave
- Employee assistance programme
Quick apply
English Functional Skills Lecturer
Plumpton College —Plumpton
- Up to £35,496 a year
- English
- Education
- IT
- Free parking
- Annual leave
8d
School Business Manager
Longhill High School —Brighton
- £48,226 - £51,356 a year
- Full-time
- School
- Employee discount
6d
Paralegal - Trusts & Tax
Mayo Wynne Baxter —Lewes
- Full-time
- Hybrid work
- Microsoft Excel
- Administrative experience
- IT
7d
Human Resources Administrator
The Grand Hotel, Eastbourne —Eastbourne
- Part-time
- Hospitality
- Hotel
- Administrative experience
Quick apply
1d
Paralegal - Private Client
Mayo Wynne Baxter —Lewes
- Full-time
- Hybrid work
- Communication skills
Assistant Operations Manager
Ben's Gutters Commercial Ltd —Forest Row
- £29,000 - £33,000 a year
- Full-time
- Customer service
- Computer literacy
- English
Quick apply
1d
Head of Commercial Development
Eastbourne College —Eastbourne
- £50,000 a year
- Full-time
- In-person
- Free parking
Quick apply
8d
External Resourcing Manager - ICHI
Keywords Studios —Brighton
- Full-time
- Hybrid work
- CRM software
- Employee assistance programme
Quick apply
Business Change Manager (12- Month FTC)
Legal & General Investment Management —Hove
- Employee discount
1d
Recruiter (12 month FTC)
MPB —Brighton
- Full-time
- Hybrid work
Quick apply
14d
Assistant Manager - One Garden Brighton
Plumpton College —Brighton
- Up to £32,630 a year
- Weekend availability
- Hospitality
- Supervising experience
- First Aid Certification
- Free parking
- Annual leave

I want to receive the latest job alerts for of human in brighton, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

of human jobs near brighton, eng

Customer Operations Associate

MPB -
Brighton

Quick apply

Job details

Permanent | Full-time
5 hours ago

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

Customer service
Tableau
Analysis skills
Quality assurance
Organisational skills
Customer support

Full job description

Role: Customer Operations Associate
Location: Brighton, Hybrid
Department: Customer
Position type: Full time, Permanent

At MPB, we're transforming the way people buy, sell and trade used photography and videography equipment. As the world's largest platform for used camera gear, we're making kit more accessible and sustainable for creators around the world.

We're looking for a Customer Operations Associate to join our Customer Experience team in Brighton.

This is an exciting opportunity to help shape the future of customer support at MPB as we continue our journey towards an AI-first, human-supported customer experience.

If you've built a strong foundation in customer service and are curious about technology, automation and AI, this role offers the chance to develop specialist skills while helping improve the tools and systems that support both our customers and colleagues.

Working closely with the Head of Customer Experience and teams across Product, Engineering and Data, you'll play a hands-on role in improving customer journeys, optimising Intercom and supporting the rollout of AI-powered customer experiences.

What you'll be doing

As a Customer Operations Associate, you'll help maintain and improve the technology that powers our customer support operation, ensuring customers receive fast, effective and seamless support.

You'll work across customer systems, AI workflows and automation, helping identify opportunities to improve both the customer and advisor experience.

You'll also:

Support the configuration and optimisation of Intercom, including inboxes, workflows and automation rules
Help build, test and improve AI-powered customer experiences and automated support journeys
Assist with quality assurance of AI conversations, identifying opportunities to improve accuracy and customer outcomes
Support the ongoing optimisation of customer journeys across both automated and human support
Work with Content and Knowledge teams to improve self-service experiences
Help identify process improvements that increase efficiency and consistency across Customer Operations
Maintain documentation for workflows, systems and operational processes
Analyse customer support data and identify trends, issues and opportunities for improvement
Collaborate with Product, Engineering, Data and Customer teams on new initiatives and feature releases
Support testing of new workflows, automation and customer experience improvements

What we're looking for

You're someone who enjoys solving problems, improving processes and understanding how technology can make customer experiences even better.

You're naturally curious and excited by AI, automation and emerging technologies, with a desire to build your knowledge and develop a career in Customer Operations.

You'll bring:

Experience in a customer service or customer support role
Strong working knowledge of Intercom or a similar customer support platform
An interest in systems, technology and operational improvement
Curiosity about AI, automation and how they can enhance customer experiences
Strong attention to detail and excellent organisational skills
Good analytical skills with the ability to spot trends and identify opportunities for improvement
A collaborative approach and confidence working with cross-functional teams
A proactive mindset with a willingness to learn and develop

It would also be great if you have:

Experience supporting quality assurance or feedback processes
Exposure to automation tools, chatbot platforms or workflow design
Familiarity with reporting or visualisation tools such as Tableau
Experience contributing to process or system improvement projects

About MPB

We are MPB, the largest global platform for used photography and videography equipment. Our platform transforms the way that people buy, sell and trade in photo and video kit. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro.

We recognise the benefit of inclusive practices to better build a diverse community here at MPB. Our commitment to ensuring inclusion fuels and connects us as one with the diverse community of visual storytellers that we serve.

MPB customers come from all walks of life, and so do we. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of family makeup, race, sexuality, religion, gender identity, disability or age. At MPB, every employee has the opportunity to make an impact and grow.

Benefits

25 days annual leave + bank holidays
1 wellbeing day off per year
5% employer contributory pension scheme
Private healthcare
Access to EAP with a range of employee discounts
Buzzing social calendar
Dog friendly workplace
Bespoke Learning Management System - the MPB 'Learning Lab' with access thousands of free courses to upskill in any areas you'd like; whether personally or professionally
2 volunteer days per year for charity which aligns with MPB values, and of your choosing

Quick apply

Refine Your Search

of human jobs in brighton, eng

Customer Operations Associate

Disclosure & Barring Coordinator

LandPro Training Trainer

Head of Apprenticeship Development and Quality

Commercial Co-Ordinator

HR Officer

Admin Manager

Admissions Assistants (Part-time)

Customer Experience Advisor

English Functional Skills Lecturer

School Business Manager

Paralegal - Trusts & Tax

Human Resources Administrator

Paralegal - Private Client

Assistant Operations Manager

Head of Commercial Development

External Resourcing Manager - ICHI

Business Change Manager (12- Month FTC)

Recruiter (12 month FTC)

Assistant Manager - One Garden Brighton

I want to receive the latest job alerts for of human in brighton, eng

Related Searches

Explore jobs in more locations

What you'll be doing

What we're looking for

About MPB

Benefits

Jobseeker tools

Employer Tools

Browse

Stay Connected