Cuckfield Medical Practice & The Vale Surgery
Medical Secretary Administrator Job Advert
Location: Cuckfield Medical Practice and The Vale Surgery
Hours: 20 hours across 5 days however flexibility around this for the right candidate
Contract: Fixed Term Part Time contract until 31st March 2027
About the Role
We are looking for a highly organised and customer-focused Medical Secretary Administrator to join our team. This is an excellent opportunity for someone who enjoys working in a fast-paced healthcare environment and takes pride in delivering an efficient, accurate, and professional administrative service.
Working closely with our Medical Secretaries, General Practitioners (GPs), clinical colleagues, and external healthcare providers, you will play a key role in ensuring referrals are managed effectively, patient records remain accurate, and communication across the practice runs smoothly.
Every day is different, and you will be part of a supportive team committed to providing an outstanding service for patients and colleagues.
What You'll Be Doing
As Medical Secretary Administrator, you will:
- Provide comprehensive administrative support to the Medical Secretary team and GPs.
- Respond to referral enquiries from patients, colleagues, consultants, and healthcare providers.
- Coordinate referrals with hospitals, clinics, and consultant secretaries, ensuring they are processed accurately and promptly.
- Manage incoming telephone calls, emails, and correspondence in a professional and timely manner.
- Update and maintain electronic patient records, ensuring information is accurate and confidential.
- Record actions, communications, and follow-up activity within the clinical system.
- Support colleagues during periods of annual leave or absence to help maintain continuity of service.
- Work collaboratively with clinical and administrative teams to ensure information flows efficiently.
- Contribute to maintaining high standards of quality, compliance, and information governance, including GDPR and CQC requirements.
What We're Looking For
We're looking for someone who:
- Has excellent organisational and administrative skills.
- Communicates confidently and professionally with a wide range of people.
- Can prioritise competing tasks and manage their workload effectively.
- Has strong attention to detail and produces accurate work.
- Is comfortable using computer systems and learning new software.
- Works well both independently and as part of a team.
- Understands the importance of confidentiality and handling sensitive information appropriately.
- Demonstrates a positive, flexible, and proactive approach to work.
Knowledge of healthcare administration or medical terminology would be beneficial but is not essential, as training will be provided where appropriate.
Equality, Diversity and Inclusion
We are an equal opportunities employer and are committed to building a diverse workforce. We welcome applications from all suitably qualified candidates regardless of age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
If you require any reasonable adjustments during the recruitment process, please let us know and we will be happy to support you.
Personal Data
Your sensitive and personal data will be handled according to UK Data Protection Law. Your application details will be handled only by those involved in the recruitment process and Indeed’s T&Cs.
Closing Date: 7th August 2026
If a registered patient at the Practice and successful in your application, you will be required to re-register with another local Practice.
Pay: From £12.71 per hour
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Sick pay
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Cuckfield
