Venue Supervisor at Charleston Lewes
Reporting to: Visitor Experience Manager
Contract: Permanent
Hours: 37.5 hours per week
Location: Primarily based at Charleston in Firle (BN8 6LL) with some work also required at Charleston in Lewes (BN7 1FB).
How to Apply: email your CV and Cover letter to [email protected].
Job Summary
We are seeking an energetic and highly motivated individual with excellent interpersonal skills to supervise day-to-day operations at Charleston in Firle and deliver a warm, professional welcome to all our visitors.
The Venue Supervisor will work collaboratively with the Visitor Experience team to foster a positive and supportive environment for our Visitor Assistants and Volunteers, ensure the smooth running of both sites, and provide practical, hands-on problem-solving.
As a Venue Supervisor, you will act as a custodian of the site while on duty and be responsible for daily opening and closing procedures. You will lead the front-of-house team and volunteers, welcome group bookings, handle visitor enquiries, support the delivery of training and other on-site events.
Essential skills and experience:
- A passion to work with people from all sections of the community.
- Strong IT and trouble shooting skills.
- Excellent written and verbal skills with a meticulous attention to detail.
- Excellent organisational and administrative skills.
- Proven ability to manage and prioritise a diverse workload.
- Ability to self-start and work on initiative.
- Experience of supervising a team in a heritage venue or arts space in a customer facing role.
- Clear understanding of the role of volunteers and their impact within an organisation.
- Excellent interpersonal skills and the ability to build strong. relationships with colleagues, volunteers and key stakeholders.
- The ability to respond and adapt to challenges and emergency situations.
- Flexible, hand on approach to working in a team.
- Good understanding of the Equality Act and a passion for accessibility.
- Experience of leading and understanding of Emergency procedures.
- Able to access Charleston in Firle site across whole year
Desirable skills and experience
- Experience using CRM database and ticketing systems.
- Interest in art, galleries, museums, and literature.
- Experience working with a large group of mixed contract types and volunteers.
- Experience with creating a daily rota and staffing.
- Knowledge of local walking routes, gardens, points of interest, and the surrounding area to support visitor engagement and enquiries.
For the full job description, please visit: www.charleston.org.uk/get-involved/ or email [email protected].
How to Apply
Application deadline: 5pm, Wednesday 17 June 2026
Interview: date: Tuesday 30 June at Charleston in Lewes (BN7 1AB)
To apply, please email a covering letter of no more than 1 page detailing how you meet the person specification, along with a CV to [email protected].
Pay: £28,216.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
Work Location: In person
