We are committed to bringing passion and customer focus to the business.
Threshold Sports UK
In 2025, our team successfully delivered over 50 mass participation events across the UK and internationally — empowering over 60,000 people to discover what they’re capable of.
These events raised more than £16 million for charity.
2026 will be another major growth year, with double-digit growth in our public events and new high‑profile partnerships across our client portfolio.
Who We Are Looking For
We are looking for someone with the following strengths:
Planning and executing: setting objectives, planning, coordinating, managing time, budgets and resources and monitoring and reporting on progress.
Meeting customer expectations: focusing on customer needs and satisfaction, setting high standards and monitoring ongoing quality.
Applying expertise and technology: using technology to improve efficiency and quality from financial reporting to ticketing platform management and copywriting to content scheduling and more.
Your main tasks
This role sits within the marketing team and is responsible for the end-to-end participant communications experience. It suits someone looking to build a broad range of skills and allows you to develop communications, commercial, and marketing expertise as well as hone your face-to-face customer service capability.
There is scope to shape the role from a technology-first approach through to a more creative-led style, and the following are the key responsibilities:
Plan and deliver the end-to-end participant communications journeys, from sign-up to post-event follow-up, while optimising all information resources (websites, FAQs, CRM comms, and event guides).
Own and drive projects, setting timelines, managing delivery and budgets, and ensuring clear, accountable progress against milestones.
Partner with Marketing, Charity, Partnerships and Operations teams to translate key event information into clear, timely communications.
Manage participant data in the lead-up to events, incl. registration fulfilment, transport bookings and additional experience purchases.
Oversee supplier relationships, including merchandise providers.
Manage participant queries across event inboxes, social channels, and call booking systems.
Lead Registration and Information desks during live event weekends.
Deliver financial reporting and reconciliation across registrations, revenue, and forecasting.
Manage and support a junior team across key functions.
Your profile
An events, hospitality or customer service focused background.
Experience working in marketing, commercial or account management teams.
Ability to manage data accurately to support operations and reporting.
Excellent verbal and written communication and customer service skills
Interest in technological solutions such as apps, platforms and AI.
Confident with Microsoft Office and ideally a knowledge of registration platforms, Mailchimp, Wordpress and accounting software.
If you don't fulfil every one of these criteria, then don’t worry. We look for people with potential and a passion for what we do.
What we offer
SALARY: £30k - £35k per annum
BONUSES: Potential for performance and company-related bonuses
HOLIDAY: 28 days (inc. bank holidays) plus time off between Christmas & New Year
PENSION: 5% employer contribution
OFFICE LOCATION: Brighton, UK
REPORTING TO: Marketing Director
START DATE: Mid-July onwards
FLEXIBLE WORKING:
LONG SERVICE:
EXTENDED BENEFITS:
We like being healthy
- Up to 50% off a pair of trainers every year and free annual health checks
- Subsidised gym membership, free coffees and cinema tickets
We like being social
- Annual 3-day business planning and celebration trip (fully funded)
- Programme of activities throughout the year from pottery to padel
- Welcoming and lively environment in a bright and social office
We like to keep learning
We like to give back
Please note that the benefits package is subject to change.
Are you ready to actively shape and elevate every aspect of the sports industry? Combine your passion for sports with a fulfilling career in our team of talented, motivated, and dedicated team members.
We look forward to receiving your online application and exploring the possibility of you joining our team.
Infront is an equal opportunities employer.
