reservations manager Work, Jobs in brighton (with Salaries)

Front Office Manager
Brighton Harbour Hotel —Brighton
- £30,000 - £34,000 a year
- Full-time
- Hotel
- Front desk
- Leadership
Quick apply
14d
Graduate Management Trainee - Brighton / Hove
Enterprise Mobility —Brighton
- Full-time
- Sales
- Customer service
- Bachelor's degree
Graduate Management Trainee - Eastbourne / Hastings
Enterprise Mobility —Eastbourne
- Full-time
- Sales
- Customer service
- Bachelor's degree
Graduate Management Trainee - Crawley / Gatwick / Horsham / Haywards Heath
Enterprise Mobility —Crawley
- Full-time
- Sales
- Customer service
- Bachelor's degree
Assistant Manager
Ship Inn —East Grinstead
- £13.75 - £16.00 an hour
- Part-time
- Bar
- Employee discount
Quick apply
Activity Manager (Fixed Term Summer Contract)
ALPADIA Language Schools SA —Brighton
- Microsoft Outlook
- English
- Microsoft Office
Quick apply
Receptionist
Mercure Brighton Seafront Hotel —Brighton
- Full-time
- Microsoft Office
- Hotel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
1d
Ticketing and Reservations Executive
Flight Directors —Horley
- £24,785 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Computer literacy
- Microsoft Office
- Free parking
- Store discount
Quick apply
Sales Consultant
Croudace Homes —Ringmer
- Weekend availability
- Sales
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Guest Service Assistant
Avisford Park Hotel —Yapton
- £12.71 an hour
- Part-time
- Bilingual
- Hospitality
- Bar
- Employee assistance programme
Quick apply

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Graduate Management Trainee - Brighton / Hove
Enterprise Mobility —Brighton
Customer Service: deliver exceptional experiences by confidently handling reservations, resolving enquiries, and building rapport with a diverse range of…

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Front Office Manager

Brighton Harbour Hotel -
Brighton

Quick apply

Job details

Full-time
£30,000 - £34,000 a year
14 days ago

Qualifications

Complaint handling
Front desk
Leadership
Communication skills

Full job description

Overview

The Front Office Manager is responsible for leading the reception and guest relations team, ensuring a seamless guest journey from arrival to departure. This role is hands on, operational, and guest focused, with accountability for service standards, team performance, and front office financial controls.

You’ll play a key role in driving guest satisfaction, resolving issues in real time, and maintaining strong communication across all hotel departments.

Key Responsibilities Guest Experience & Service Delivery

Lead the front office team to deliver a warm, efficient, and personalised guest experience
Handle escalated guest complaints, ensuring timely resolution and appropriate service recovery
Monitor guest feedback (including online reviews and internal platforms) and implement improvements
Ensure clear and consistent communication of hotel facilities, including spa access, pricing, and availability

Operations Management

Oversee daily front office operations, including check ins, check outs, room allocations, and billing
Ensure all reservations, payments, and pre authorisations are handled accurately
Maintain strong control over cash handling, deposits, and financial procedures
Work closely with housekeeping, maintenance, and F and B to ensure smooth day to day operations

Team Leadership & Development

Lead, coach, and develop the reception and guest relations team
Set clear expectations and hold the team accountable for performance and standards
Manage rotas, holidays, and staffing levels in line with business needs
Conduct regular training, including complaint handling and service standards
Address performance issues promptly, including disciplinary processes where required

Revenue & Commercial Awareness

Maximise room revenue through effective room allocation and upselling
Ensure rate and availability strategies are followed and communicated
Monitor no shows, cancellations, and payment compliance

Systems & Administration

Ensure accurate use of Opera PMS, including reservations, billing, and guest profiles
Maintain clear and detailed guest notes and handovers
Produce and review reports related to performance, revenue, and guest feedback

Standards & Compliance

Ensure all front office procedures comply with company policies and legal requirements
Maintain a strong presence at reception during peak periods
Support Duty Manager shifts as required, including handling incidents and emergencies

What We’re Looking For

Proven experience in a Front Office or Reception Manager role within a busy hotel
Strong leadership skills with the ability to manage performance and drive accountability
Excellent communication and complaint handling skills
Strong attention to detail, particularly around financial controls and systems
Confident using Opera PMS or similar hotel systems
Commercial awareness and a proactive, problem solving mindset

What Success Looks Like

Consistently high guest satisfaction scores and reduced complaints
A well trained, reliable, and accountable front office team
Smooth daily operations with minimal errors in billing or guest handling
Strong collaboration with other departments
Clear, professional communication both internally and with guests

INDMANAGE

Quick apply

Refine Your Search

reservations manager jobs in brighton

Front Office Manager

Graduate Management Trainee - Brighton / Hove

Graduate Management Trainee - Eastbourne / Hastings

Graduate Management Trainee - Crawley / Gatwick / Horsham / Haywards Heath

Assistant Manager

Activity Manager (Fixed Term Summer Contract)

Receptionist

Ticketing and Reservations Executive

Sales Consultant

Guest Service Assistant

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