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Principal Technical Officer (PTOM)

National Crime Agency -
Bristol

Apply Now

Job details

Permanent | Full-time
£55,575 a year
1 day ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership

Qualifications

Driving Licence
Report writing
Engineering
Presentation skills
Surveillance
Driving
Mentoring
IT
AI
Leadership
Communication skills

Full job description

Apply before

12/06/2026, 23:55

Reference number

839

Salary

£55,575

RRA - Recruitment and Retention Allowance (Per Annum)

£ 2000

Role grade

Contract type

Permanent

Command

Intelligence

Business Area

Collection

Type of role

Intelligence, Investigation, Operational Delivery

Working pattern

Full time

Number of roles available

Principal Technical Officer (PTOM)

Location(s)

Bristol, Gillingham, Hambleton, Leicester, Warrington

About the Role

Information about the Command

Intelligence Collection coordinates NCA collection capabilities against the NCA’s highest priorities. Intelligence Collection includes forensics, open source, covert human intelligence sources, undercover officers and technical collection capabilities. This includes responding to threats and exploiting opportunities relating to the use of electronic communications by Subjects of Interest using the various powers conferred within the Investigatory Powers Act 2016 (IPA). This is a dynamic and diverse arena with constant and rapid change, suiting those officers who thrive on near constant challenge.

Information about the Business Area

The International Department works with international partners and coordinates UK law enforcement support overseas to gather and share intelligence, conduct operational activity and enhance international delivery through a variety of means, including capacity building, training, and joint European and International taskforces. The International Department also provides the specialist capabilities available through its membership of INTERPOL and EUROPOL in supporting UK law enforcement intelligence and operational requirements, and working directly with partners to safeguard vulnerable members of the community.

Role Summary

As a Principal Technical Operations Manager you will lead a small specialist team providing dedicated covert operational technical support to NCA Senior Investigating officers and key partners through the deployment of technical surveillance assets to deliver intelligence and positive operational outcomes.

Role Description

Within the NCA, Technical Operations work at the high end of high risk. You will be working as part of a Intrusive Surveillance team using your skills and experience to deliver tactical outcomes against some of the UK's most serious criminal investigations. Working closely with NCA colleagues and partners, as well as other Intelligence and Investigating teams, this is an opportunity to use your specialist skills and initiative to ensure the success of some of the NCA's most serious operations. These duties could include training and mentoring Technical staff and developing technical capabilities.
You will be required to have a practical, flexible approach and attitude as well as a willingness to lead on operations at short notice and join an on-call rota to provide 24/7 support. You will be required to work protracted hours in challenging situations across the UK and potentially abroad. You will be required to travel for business purposes across the UK. Therefore, the successful candidate will require a full UK driving licence held for at least 2 years. You will be asked to demonstrate flexibility regarding working hours in line with operational demand and occasionally this may require working away from home.

Duties and Responsibilities

Duties & Responsibilities

Overview

Manage a Technical Team

Manage and lead a team of Technical Officers and support staff. Inputting into operational and business planning within the department and leading project level activity to deliver operational outcomes. Set clear direction, driving continuous improvement, and recognising and rewarding good performance. Exemplify diverse and inclusive management, strengthening colleagues ability to deliver, enabling them to grow in their roles and careers.

Operational Delivery

Manage the Technical element of all Tech Ops Intrusive Surveillance Operations including assurance of the equipment to be deployed, the equipment deployment plan, risk assessment, compliance with legislation and SOPs, assurance.

Develop and deliver technical strategies

Develop and deliver technical strategies and lead on identifying opportunities for technical deployments against agreed strategic objectives through interaction with the NCA tasking process and development of relationships with NCA operational manangers opportunities.

Subject Matter Expert

Be the subject matter expert in covert technical capabilities reporting to the Senior leadership team within the Intelligence directorate

Health and Safety including risk assessments

Conduct health and safety management including risk assessments, in line with operational policy and procedures. Ensure all team members are aware of health and safety requirements and are compliant.

Training

Manage and Develop Staff to enable staff to comply to National Standards and to develop new skills and capabilities to take advantage of, or counter, advancements in commercial technical equipment and ways of working.

Represent Technical Operations

To represent the Technical operations department nationally and internationally at agency and inter-agency meetings, technical conferences and specialist law enforcement forums.

Develop partnership working

Develop and maintain effective working relationships with internal and external stakeholders in order to foster productive working relationships and collaborative working

Person Specification

Skills, Knowledge and Experience

Description

Knowledge of covert technical capabilities

Gained from working on Intrusive Surveillance operations.

Experience of leading a team

Proven experience of leading a team that worked to tight deadlines within a dynamic environment. Can demonstrate how they have used their in depth knowledge to lead operational activity in their work, taking a proactive approach alongside operational partners. Demonstrate they can work extensively with colleagues to influence the operational activity.

Experienced Communicator

Can detail use of communication skills to inform and enthuse staff, to brief management and partners and to positively influence operational and non-operational outcomes.

Skilled at Risk Management

Experience of producing detailed Operational risk assessments. Practical experience of managing risks, including evaluating, de-conflicting and escalating risk where appropriate.

Skilled decision maker

Can demonstrate being skilled at using recommended actions and making decisions based on technical ability and evidence.

On-call working

1 week in 4. Cover is required 24/7, however this can be done both from the office and from home.

Essential Criteria

You must meet the essential criteria and evidence this within your application to be considered for the role.

Entry Requirements

Entry requirements: Skills, Knowledge or Experience

Justification/Reasoning

IT Skills

Proficient in IT Skills to enable detailed report writing, briefings and management of staff activity and equipment

Knowledge of relevant legislation

Detailed Knowledge and understanding of UK Legislation affecting Intrusive Surveillance operations both home and abroad. Can demonstrate the practical application of broad areas of legislation and its impact on operational delivery. Can evidence that they lead on the production of departmental policy and operating procedures effectively.

Operational Experience

Operational experience in deploying on technical intrusive surveillance operations.

For Principle Technical Operations Manager Training role - Experience in mentoring and training staff

To enable leadership of the Tech Ops training team.

For Principle Technical Operations Manager: Electronic Threat Management (ETM) - Experience of successfully deploying on ETM Operations

Requirement for subject matter Expert status to lead this Tech Ops capability.

For Principle Technical Operations Manager - Ops Projects - Experience of delivering project or capability into a technical team.

Requirement for subject matter Expert status to lead this Tech Ops capability.

Qualifications, Membership and Licences

Qualifications/Professional Membership/Accreditation/Licences:

Justification/Reasoning

Driving

Hold a current UK Driving Licence.

Any applications from candidates not meeting this eligibility criteria will not progress.

Desirable Criteria

Desirable criteria are only used for assessment in the event of a tie break.

Technical Qualification: HND in engineering to support subject matter expert position

- Training Qualification - Recognised Training Qualification

Salary

Allowances are reviewed annually and may be increased, decreased or removed.

All salary offers will be made in line with Remuneration Policy.

This position attracts a Recruitment and Retention Allowance (RRA) of £2000 (Per Annum) available as an addition to the advertised salary.

Benefits

All NCA employees are members of the UK Civil Service and eligible for the Civil Service pension scheme, alongside your salary the NCA contributes £16100. Further information on the benefits of the scheme is available on the Civil Service Pension Website.

New entrants to the NCA receive 26 days annual leave, rising to 31 on completion of 5 years continuous service, plus 8 bank holidays.

If qualifying criteria is met new joiners from UK Police Forces or the UK Intelligence Community (UKIC) will have service with those employers taken into account for continuous service purposes for annual leave entitlement only, this will be up to a maximum of 31 days leave (including 1 privilege day).

Other benefits include:

Flexible working, including flexi-time, compressed hours and job sharing (in line with business requirements)
Family friendly policies, notably above the statutory minimum
Learning and Development opportunities
Interest free loans and advances, including season tickets, childcare and rental deposits
Housing schemes - Key Worker status
Discounts and Savings with a wide variety of services including Cycle to Work, Smart Tech schemes, dental insurance, gym discounts and savings on everyday spending, available through the Reward Gateway | Edenred and Blue Light Card schemes.
Staff support groups/networks
Sports and social activities, including membership to the Civil Service Sports Council (CSSC)

Further information is available on the NCA Website.

Selection Process Details

This vacancy is using the Success Profiles framework and will assess using the following criteria: Behaviours, Experience, Technical Skills

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

How we will assess you

Your application will be assessed against the following:

Technical - this will be assessed by 250 word examples on:

Provide an example of when you have led an intrusive surveillance operation, including how you planned and coordinated activity and managed different levels of risk and achieved outcomes

Provide an example of how you introduced a new capability to a team, including how you implemented it and the results achieved.

Please provide an example of when you have mentored a team member to achieve a technical objective. Describe how you assessed their development needs, supported their learning and ensured successful delivery of the objective.

Experience - This will be assessed:

Experience Criteria - will be assessed by 250 word examples on:

Proven experience in deploying and managing intrusive surveillance operations

A panel will assess how well your application demonstrates the requirements outlined above.

Longlist

In the event of a high number of applications, we may operate a longlist. Applicants will need to meet the minimum pass mark for the lead criteria.

Provide an example of when you have led an intrusive surveillance operation, including how you planned and coordinated activity and managed different levels of risk and achieved outcomes .

Candidates who do not meet the minimum pass mark for the lead criteria will not progress to having their other criteria assessed. Applications must meet the minimum criteria to be progressed to the assessment stage.

You will receive an acknowledgement once your application is submitted.

We aim to have sift completed and scores released within 10 working days of the closing date of the advert. For high volume campaigns this timeframe may be extended.

Scores will be provided but further feedback will not be available at this stage.

For guidance on the application process, visit:
NCA Applying and Onboarding

Assessment 1

The format of this assessment will be Interview which will be tested on the criteria listed in the Success Profiles at Assessment section.

Success Profiles at Assessment

Behaviours

Leadership

Delivering at Pace

Technical

Provide an example of when you have led an intrusive surveillance operation, including how you planned and coordinated activity and managed different levels of risk and achieved outcomes

Provide an example of how you introduced a new capability to a team, including how you implemented it and the results achieved.

Please provide an example of when you have mentored a team member to achieve a technical objective. Describe how you assessed their development needs, supported their learning and ensured successful delivery of the objective.

Assessment Outcome

Outcomes will be communicated via the NCA recruitment portal.
If successful but no role is immediately available, you may be placed on a reserve list for 12 months.
Reserve lists can be used to fill similar role types across the Agency where the assessment criteria is considered a match by the recruitment team and the business area.

In the event of a tie at the assessment stage, available roles will be offered in merit order using the following order:

Lead criteria (behaviours/technical/experience)

If still tied, desirable criteria will be assessed (if advertised)

If still tied, application sift scores will be used

Feedback is provided only to those who attend an assessment.

You will be subject to vetting and pre-employment checks before appointment.

Once the vacancy closes, the advert will no longer be accessible. Please save a copy for your records.

We encourage all candidates to visit the NCA Careers Page for more information.

Eligibility, Pre-Employment Check and Vetting

Please see the NCA T&Cs and Privacy Policy (pdf) for details on how your data is handled.

If you are an internal candidate who has passed interview but is undergoing an internal investigation or have a written warning in place preventing a post move you may not be able to be posted until this investigation is concluded or restriction lifted.

Nationality Requirements

This role is broadly open to the following groups:

• UK nationals or dual nationals, where one component is British

Further information on nationality requirements

You will be required to participate in digital right to work and address checks as part of the recruitment process.

Security and Vetting

People working with government assets must complete baseline personnel security standard checks.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is SC Enhanced. All security clearances will be managed by the NCA.

For more information on security vetting please visit: UK Security Vetting guidance for applicants and Demystifying Vetting and see our vetting charter at: The Vetting Charter.

Vetting requirements - SC Enhanced

Prior to commencing the role, you will need to successfully complete SC Enhanced clearance and then achieve both DV Enhanced and DV STRAP clearance within the first 12 months in post.

The requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years.

The requirement for DV Enhanced clearance is to have been present in the UK for at least 7 of the last 10 years.

To obtain DV STRAP you must be willing to undergo STRAP induction and must hold full UK nationality or dual nationality, where one component is British. Applications will be considered on a case by case basis.

Failure to meet the residency requirements will result in your security clearance application being rejected.

If the increased clearance cannot be obtained you will be moved to a role appropriate to your clearance level achieved on entry.

For further information on National Security Vetting checks please visit the following page Demystifying Vetting

Individuals will be required to undertake and pass a substance misuse test as part of pre-employment checks.

Occupational Health

Successful candidates will be expected to undertake an occupational health assessment. Depending on the role an in-person medical may be required in either London or Warrington. Unfortunately, travel costs will not be reimbursed.

Things you need to know

Operational Roles

The National Crime Agency is a law enforcement agency and as such we are part of the Criminal Justice System. Therefore if you are going into an operational role we need to be aware if any of our officers have, either before they join us or afterwards, any of the following:

Any criminal conviction (including Court Martial), or caution or fixed penalty notice for disorder or theft;
Any adverse judicial findings;
Any charges or summonses where the proceedings are not complete;
Any misconduct or gross misconduct findings or where proceedings are not complete.

You will be asked to complete a declaration covering the above if offered a role with the NCA.

Each case will be considered on its merits and a positive declaration does not automatically mean that your application will not be progressed. However, should you fail to disclose a relevant matter then your application or employment will be adversely affected. If in doubt, please declare it at this stage.

Multi Location

Where multiple locations are advertised, appointments will be made in merit order for each location.

Please indicate up to three location preferences clearly. Only your first three preferences will be considered. You may be allocated to any of the locations you select. If you decline an offer for a location you have selected as a preference, a further offer may not be made.

If you choose to reject an offer and no alternative preferred location can be offered, you will not be able to return to the process or be placed on a reserve list.

Only the advertised locations are available; any additional notes added to the application will not be taken into account.

Near Miss

If you meet the criteria for a lower grade, you may be offered that role if not appointable at the advertised grade.

Conversely, if found appointable at a higher grade but no posts are available, you may be offered a lower-grade role.

All offers are made based on merit.

Hybrid Working

The NCA supports hybrid working. The extent of remote working will depend on the role and can be discussed at the offer stage.

Reasonable Adjustments

We’re proud to be a Disability Confident Leader and an inclusive, equal opportunities employer.

We’re committed to creating a workplace where everyone can be their authentic self. If you’re neurodiverse, have a disability, or live with a long-term health condition, we encourage you to let us know about any reasonable adjustments you may need during the recruitment process.

If you experience accessibility issues with the advert or require reasonable adjustments, please contact our Recruitment Team at [email protected] before the advert closing date.

Please ensure you complete the ‘Equal opportunities’ and 'Reasonable Adjustments' sections in the application form to inform us on what support you may need in the recruitment process.

For more on our Disability Confident commitment, visit Disability Confident Scheme | Civil Service Careers.

Visit NCA Benefits and Support for more details.

Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy

In order to monitor the effectiveness of the National Crime Agency's Diversity & Inclusion strategy, we require certain personal details about you on submission of your application for statistical and monitoring purposes only. Please note that this will be treated in confidence and will not impact your application.

This vacancy is part of the Great Place to Work for Veterans initiative.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit on merit through fair and open competition, in line with the Civil Service Commission's Recruitment Principles.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

If you believe your application has not been treated fairly, email: [email protected] (quoting the vacancy reference).
If unresolved, you may escalate your complaint to the Civil Service Commission.

Working for the NCA

The National Crime Agency is a 24/7 organisation, and working patterns must support business requirements. Some roles may require you to respond at short notice or outside of core hours.

If preferable, alternative contract types may be available. Please review the green bar of this advert to view all available contract types for this role. Where Loan or Secondment options are available, these would be for existing Civil Servants (Loan) and applicants from accredited Non-Departmental Public Bodies (NDPBs) or any other employer (Secondment). Prior agreement to be released on a loan basis must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return.

If you have any specific queries about the role that are not covered by the advert, please contact:

Name : Central Recruitment Team
Email : [email protected]

Apply Now

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Principal Technical Officer (PTOM)

Location(s)

About the Role

Essential Criteria

Desirable Criteria

Salary

Benefits

Selection Process Details

How we will assess you

Assessment 1

Success Profiles at Assessment

Eligibility, Pre-Employment Check and Vetting

Nationality Requirements

Security and Vetting

Vetting requirements - SC Enhanced

Occupational Health

Things you need to know

Operational Roles

Multi Location

Near Miss

Hybrid Working

Reasonable Adjustments

Inclusion

Working for the Civil Service

Working for the NCA