Location: Bristol (UK)
In this position, you’ll be based in our Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex
We give you a world of potential
Our UK Registry Client Services team is growing, and we are looking for an Assistant Client Manager to join us. You will learn from the best people in the industry, which will ultimately allow you to develop your skill set and progress within the team. If you have a passion for exceptional customer service, comfortable being in a client facing role and a desire to support business growth, this could be the role for you!
Based in our Bristol office, with the flexibility offered to work on a hybrid basis, and with some travel required, we are looking for a self-motivated and results driven individual to become an Assistant Client Manager within one of core business areas in UK Registry to be a trusted advisor providing proactive support to our client managers and clients.
This role requires individuals who are client focussed and deliver high levels of support internally to our client managers and externally to our clients.
We are extremely proud that Computershare is the UK’s leading registrar as share registration is where we began as a company, so you will be joining a team of financial experts with a passion and desire to grow our business to its full potential. The Client Services team play a pivotal role in supporting our growing number of clients and their shareholders. This role will appeal to someone who loves building and retaining strong relationships with clients, supporting them in understanding the industry and the range of products and services that Computershare offers.
A role you will love
The Assistant Client Manager serves as a support to our Client Managers to effectively build and maintain key relationships across their client portfolio, ensuring client retention and development, management of risk and maximizing commercial opportunities, whilst learning the role of a Client Manager.
This team offers a structured career path and with the tools, training, and support that we have available there is no doubt that if you want it, you will embark on a rewarding career at Computershare
Key responsibilities:
- In cooperation with Client managers support the relationship with clients through effective communication, and executed client development strategies (Account Management / Planning)
- Act as dedicated point of contact for individual clients, managing client relationships in line with client agreement
- Ensure high levels of customer satisfaction and loyalty (Client Satisfaction Assessments)
- Identify opportunities to cross-sell and up-sell, implementing effective action plans
- Maintain up to date product and industry knowledge to ensure that clients can benefit from insight
- Ensure key client events (e.g., AGMs, GMs) are conducted according to terms of contract and Service Level Agreements
- Project manage the operational implementation of services and/or products within agreed timescales, budgets, and risk assessment action
- Operate in accordance with agreed policies and procedures
- Ensure internal systems are used effectively updating and maintaining client information
- Review and action any service failures to prevent recurrence
- Support regular service review meetings with clients
Engage with clients on industry matters and encourage participation in external industry surveys
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What will you bring to the role?
A self-motivated and results driven individual with a commercial mind-set would fit well into this role, we can develop your product knowledge however a background in financial services would be beneficial.
Due to the varied nature and complexity of our business, communication skills and working well as part of a team are essential in addition to points below:
- Experience in planning and managing workloads to meet deadlines
- Experience supporting on multiple projects/accounts ideal
- Numeracy and forecasting skills
- Highly driven and a desire to exceed expectations
Excellent at building relationships
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Other key skills you will bring to the role:
- Strong communication and relationship-building skills with a client-focused approach
- Ability to manage multiple priorities and meet deadlines in a structured and organised way
- Commercial awareness with a proactive mindset for identifying opportunities and improving service
- Collaborative approach, working effectively across teams and stakeholders
- Attention to detail with a strong focus on delivering high-quality customer service
Rewards designed for you
- Flexible work to help you find the best balance between work and lifestyle.
- Health and wellbeing rewards that can be tailored to support you and your family.
- Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
- Extra rewards ranging from recognition awards, and team get togethers, to helping you invest in your future.
- And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
