As a Banking Hub Counter Clerk, you will be the face of our community-focused service. Banking Hubs are a unique initiative by Cash Access UK and operated by the Post Office, bringing vital face-to-face banking back to local high streets. You will provide exceptional customer service, helping people and businesses manage their financial needs regardless of who they bank with.
Key Responsibilities
- Transaction Processing: Securely handle cash and cheque deposits, withdrawals, and balance enquiries for personal and business customers.
- Customer Support: Greet customers professionally, assist with bill payments, and guide them through counter transactions,
- Specialist Referrals: Identify when a customer needs more complex financial advice and refer them to the on-site Community Banker.
- Accuracy and Compliance: Maintain high standards of cash handling, ensuring your till balances and adhering to AML (Anti Money Laudering) and KYC (Know Your Customer) regulations.
- Collaborations: Work closely with colleagues and visiting representatives to ensure smooth daily operations.
What We're Looking For
- Experience: Proven experience in customer service is essential; previous cash handing or banking experience is a significant advantage.
- Skills: Strong numerical skills (GCSE Maths Grade C or above preferred) and proficiency with computer systems.
- Attributes: A calm, professional manner when handling multiple tasks in a fast-paced environment.
- Requirements: You must be over 18 and able to provide five years of continuous referencing for a DBS check.
Benefits and Culture
- Community Impact: Play a vital role in sustaining local communities by providing access to cash and banking.
- Training: Full training on specialized banking systems and cash counting equipment is provided.
- Work-Life Balance: We offer flexible working options, typically between 9am and 5pm, Monday to Friday.
-Package: Competitive pay, company pension scheme, and employee discounts (where applicable).
Pay: From £12.71 per hour
Expected hours: 16.0 per week
Work Location: In person
