Call center manager Work, Jobs in Bristol, Bst (with Salaries)

111 Contact Centre Operational Lead (Clinical)
Practice Plus Group IUC —Bristol
- £53,644.08 a year
- Weekend availability
- Management
- In-person
- Leadership
13d
Group Temporary Staffing Clinical Team Lead
University Hospitals Bristol and Weston NHS Foundation Trust —Bristol
- £39,959 - £48,117 a year
- Full-time
12h

More jobs to discover

Find similar jobs that you might be interested in.

Group Temporary Staffing Clinical Team Lead
University Hospitals Bristol and Weston NHS Foundation Trust —Bristol
The post holder will also support the management of complaints, performance concerns and learning to drive continuous improvement.
£39,959 - £48,117 a year
12h

I want to receive the latest job alerts for call center manager in bristol, bst

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center manager jobs near bristol, bst

Call Taker jobs in Haverhill

Call Centre Work From Home jobs in Newcastle Upon Tyne

Call Centre Work From Home jobs in Colchester

Call Centre Work From Home jobs in Northampton Nn1

Call Taker jobs in Avonmouth

Call Taker jobs in Norwich

Clinical Team Leader jobs in Hereford

Clinical Team Leader jobs in London

Team Member jobs in London

Clinical Psychology jobs in Manchester

Clinical Team Leader jobs in Peterborough

111 Contact Centre Operational Lead (Clinical)

Practice Plus Group IUC -
Bristol

Apply Now

Job details

Permanent
£53,644.08 a year
13 days ago

Qualifications

Management
Leadership

Full job description

About The Role

Location: Site‑based, Bristol 111
Hours: Full‑time, including weekends and bank holidays (50% of hours during peak demand)

Salary: £53644.08

Practice Plus Group is seeking a 111 Contact Centre Operational Lead (Clinical) to provide strong operational oversight and clinical leadership within our busy 111 contact centre. This is a key role ensuring that our team delivers safe, effective, compassionate care in line with NHSE commissioning and CQC standards.

What you'll be doing

As the Operational Lead (Clinical), you will:

Provide operational oversight and clinical guidance to all clinical and non‑clinical contact centre staff.
Lead, manage, and develop Team Managers, supporting productivity, engagement, and compliance.
Ensure delivery of services to business KPIs and locally commissioned patient pathways.
Promote a safe, caring, responsive, effective and well‑led culture aligned with CQC standards.
Support the handling of complaints, incidents, and adverse events, providing expert clinical guidance.
Manage on‑the‑day performance in collaboration with the Operational Delivery Team and Workforce Planning.
Represent the contact centre at internal and external meetings, including ICB and quality forums.
Provide Bronze-level operational representation during duty periods, responding to BCP incidents as required.
Support clinical development, ensuring clinicians get the coaching and guidance they need.
Ensure appropriate scheduling, including for Team Managers and Clinical Advisors.
Act as the site clinical point of contact when on duty and ensure escalation pathways are followed.
Support site-based clinical recruitment and contribute to policy development.

What we’ll look for in you

Education & Qualifications

5 GCSEs (Grade 5 or above) OR equivalent experience
UK‑registered healthcare professional (sanction‑free registration)

Experience

Strong background in healthcare or clinical delivery
Proven clinical leadership experience

Skills & Competencies

High standard of clinical knowledge and current CPD
Understanding of contact centre metrics and resource planning
Strong people management and problem‑solving skills
Ability to interpret technical/clinical information and regulations
Confident in presenting to stakeholders and leading teams
Ability to work in a fast‑paced, multi‑layered environment

If you'd like to learn more about this role, or have any questions, please contact Valentin on [email protected]

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

#LI-VB1

Apply Now

Refine Your Search

call center manager jobs in bristol, bst

111 Contact Centre Operational Lead (Clinical)

Group Temporary Staffing Clinical Team Lead

More jobs to discover

I want to receive the latest job alerts for call center manager in bristol, bst

Explore jobs in more locations

About The Role

What you'll be doing

What we’ll look for in you

Jobseeker tools

Employer Tools

Browse

Stay Connected