Complaints manager Work, Jobs in Bristol, Bst (with Salaries)

Regional Workplace Services Manager (South)
Government Property Agency —Bristol
- £68,568 - £74,147 a year
- Full-time
- Presentation skills
Resolution & Improvement Manager
Teleperformance —Bristol
- Full-time
- Analysis skills
- Continuous improvement
- Leadership
- Work from home
7d
Information Governance Officer (Complaints)
Bath and North East Somerset Council —Keynsham
- £16.35 - £17.47 an hour
- Communication skills
- Work from home
Customer Experience Manager
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Data analysis skills
- AI
- Communication skills
- Work from home
- Employee discount
Quick apply
Operations Manager
ABM —Bristol
- Full-time
- Management
- Communication skills
8d
Agile Delivery Manager
Intellectual Property Office —Newport
- £47,766 - £58,575 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
1d
Project Manager
Intellectual Property Office —Newport
- £47,766 - £50,155 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Leadership
- Free parking
- Annual leave
Reablement Team Leader
Bristol City Council —Bristol
- £42,839 a year
- Full-time
- Hybrid work
- Management
- Continuous improvement
- Leadership
- Annual leave
- Flexitime
11d
Customer Resolutions Manager
Zellis —Bristol
- Hybrid work
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
2d
Senior IT Service Manager - User Experience & Support Services
Office for National Statistics —Newport
- £41,985 - £47,121 a year
- Full-time
- Presentation skills
- Continuous improvement
- Agile
10d
Operations Support Co-Ordinator
Planning Inspectorate —Bristol
- £30,735 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Organisational skills
- Annual leave
- Flexible schedule
14d
Business Support Manager
Office for National Statistics —Newport
- £34,587 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Organisational skills
8d
Associate Data Governance Manager
Office for National Statistics —Newport
- £34,587 - £39,106 a year
- Full-time
- Hybrid work
- Presentation skills
8d
Information Governance Officer
Bath and North East Somerset Council —Keynsham
- £16.35 - £17.47 an hour
- Communication skills
- Work from home
Delivery Manager
HM Courts and Tribunals Service —Bristol
- £35,335 - £37,847 a year
- Part-time
- Presentation skills
- Travel
- Leadership
- Annual leave
7d
Digital Records Officer
Office for National Statistics —Newport
- £34,587 - £39,106 a year
- Full-time
- Hybrid work
- Management
- Presentation skills
- SharePoint
23h
Team Leader
HM Courts & Tribunal Service —Bristol
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Leadership
- Annual leave
- Employee discount
10d
Delivery Manager
HM Courts & Tribunal Service —Bristol
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee discount
7d
National Strategic Traffic Management Office Manager
Driver and Vehicle Standards Agency —Avonmouth
- £44,241 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
10d
Chief Operating Officer
Planning Inspectorate —Bristol
- £94,694 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Team management
- Flexible schedule
3d

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Regional Workplace Services Manager (South)

Government Property Agency
Bristol

Apply Now

Job details

Permanent | Full-time
£68,568 - £74,147 a year

Benefits

Company pension
Childcare

Qualifications

Succession planning
Contract management
Stakeholder liaison
Facilities management
Change management
Presentation skills
Partnership building
Overseeing budgeting and forecasting
Change leadership

Full job description

Details

Reference number

474453

Salary

£68,568 - £74,147

GPA is also committed to recognising and rewarding where our staff hold the Gold Standard accreditation relevant to their Specialism and offer a £5000 non-pensionable allowance to staff who have achieved this.

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Grade 6

Grade 6 National

Contract type

Permanent

Business area

GPA - Workplace Services - Workplace Service Delivery

Type of role

Operational Delivery

Working pattern

Full-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Bristol, Norwich, Swindon

About the job

Job summary

The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the governments office estate.

We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team.

Representing the best covenant in the UK His Majestys Government we are leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions.

Innovation and progress are at the heart of our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. And were dedicated to becoming a leading, inclusive employer both in the external market and throughout the Civil Service. Our strong emphasis on Equity, Diversity, and Inclusion (EDI) is not just about driving inclusion across our organisation, it is also about ensuring our services meet the needs of government departments and the civil servants who use our spaces.

Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction.

The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do.

To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community.

Job description

The Workplace Services Manager role leads delivery of high-quality customer services across one of four GPA operational regions (North, Central, South and London). Passionate about customer service excellence, they need to be able to inspire their teams of civil servants and delivery partners to transform and ensure the integrity of the workplace experience across their region. We are seeking to build a diverse team of senior operational leaders who combine:

Deep workplace and facilities management experience, technically skilled but also with the stakeholder engagement and advocacy skills to help customers get the best from their workplaces and the relationships between property, technology, people policies and organisational culture
The ability to build communities, within our buildings across client organisations, between our buildings and their places, and between multiple delivery partner organisations (commercial and non-commercial), and/or
Excellent change management to support the transformation of our workplace services.

You will put customer service excellence at the heart of everything the team (including our delivery partners) do, and:

Lead, organise and manage delivery of workplace services in your region across multiple suppliers, in a mix of directly managed contracts and strategic delivery partnerships with other government departments and delivery agencies, combining stakeholder engagement, supply chain management and contract management, taking national accountability for policy and service issues and developments as required
Ensure the effective integration of new assets, services and teams as part of the ongoing GPA onboarding programme and the delivery of projects in the Hubs and Whitehall Campus programmes, and
Lead and inspire your own teams, growing them in line with the development of new GPA business; making sure our teams have the capabilities to be able to support and encourage our customers in the adoption of smarter working and making best use of their workplaces, as well as identifying and resolving problems quickly and effectively, always keeping customers informed of progress. Team will comprise c7 FTE, building over time, overseeing services for many of the GPAs customers.

Key Responsibilities

Budget management responsibility for the region, including forecasting, management and improvement including the approvals in line with the delegated authority matrix.

Actively participate in and support the development and deployment of the WSD strategy
Responsible for Supplier Management and the application of commercial toolkit where applicable to drive standards to the expected level. Develops strong relationships with service providers to develop a culture of string collaboration and customer focused delivery.
Contributes to and embeds change programmes and the GPA, Workplace Services Strategies into the operating model
Tender processes to ensure the GPA finds suitable contractual arrangements to support customer needs
Responsible for ensuring effective incident management support in line with the defined processes and policies.
Ensure that team provides close collaboration with other GPA and wider Government departments to support the needs of HMG and the GPA strategic objectives
Responsible for ensuring that PQs and FOIs are responded to in a timely manner by providing quality information as required
Responsible for ensuring that the correct governance and controls are in place to provide assurance over supplier performance
Develop robust succession plans to de-risk the business for team
Any other reasonable and authorised activity as needed from the business from time to time
Supports wider engagement as a WSD Senior leadership representative where required
Deputise for the WSD Deputy Director as required

Key stakeholders include: customers (anyone using one of our buildings), client organisations (government departments, arm's length bodies and others), commercial and non-commercial delivery partners, Crown Commercial Services, CPNI, regulators/inspectors, professional organisations (e.g. IWFM, RICS), other GPA teams.

Person specification

You will be:

an excellent leader and manager, with experience of building capability and driving continuous improvement, encouraging diversity and collaboration and promoting a high-performance customer service culture
someone with the authority and gravitas to influence stakeholders at senior level (inside and outside government), maintaining support for a demanding change agenda amidst other competing pressures
creative, innovative and adaptable, able to evolve as the Agency develops
comfortable working in a fast paced environment, dealing with uncertainty and handling a range of challenges competently as they emerge

Experience & Technical Skills

Essential criteria:

You will be an experienced leader of workplace-related services (hard and soft FM, operational security, ICT services, hospitality, community engagement) with first class commercial acumen and the ability to get the best out of key suppliers, managing and escalating issues and engaging in key decision making with strategic consequence.

You must be able to demonstrate experience of FM procurement, mobilisation of suppliers/contracts, and transition of service between FM providers.

Desirable criteria:

Appropriate professional qualifications and memberships would be desirable, such as CIWFM/FIWFM or equivalent and APM Registration or Chartership. Applicants from other sectors with relevant transferable skills and experience - such as hospitality or events management - are also encouraged.

Qualifications and Accreditations

Essential criteria:

CIWFM or a commitment to undertake and achieve within 12 months via the IWFMs Experiential Route (funded by the GPA).

Desirable criteria:

FIWFM

APM Registration or Chartership

Asbestos Management

Behaviours

We'll assess you against these behaviours during the selection process:

Managing a Quality Service
Seeing the Big Picture
Communicating and Influencing
Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

Customer Perspective
Commercial Acumen
Property Market Knowledge
Innovation

Benefits

Alongside your salary of £68,568, Government Property Agency contributes £19,864 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Strengths, Experience and Technical skills.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the communities and wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and well-being and aim to create a sense of belonging in a workplace where everyone feels valued. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme (RIS) to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Please note - At this time GPA are unable to offer any Visa Sponsorship to candidates as we do not currently hold a visa sponsorship licence. Please do not apply for permanent roles with GPA if you will require your employer to take on the sponsorship of your current or any future visas.

Sift

The sift is due to take place week commencing 31st August 2026.

As part of the application process, you will be asked to include a CV and a 750-word personal statement.

The personal statement should then align with the person specification.

Interview

GPA policy is for interviews to be held face to face, with virtual interviews only by absolute exception. The date and location will be confirmed if you are invited to interview. If you feel this will be a problem for you, please contact [email protected] to discuss prior to submitting your application.

At interview, applicants will be scored against 4 behaviours - Managing a Quality Service,Seeing the bigger picture, Communicating and Influencing, and Delivering at Pace.

Interview questions will be a blend of Behaviour, Experience, Strength and Technical (core skill) questions.

Please also come prepared to give a short presentation on: TBC nearer the Interview

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.

Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at an interview, or if youre deaf, a Language Service Professional.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Further Information

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to GPA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.

This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.

New entrants are expected to join on the minimum of the pay band.

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

For further information on National Security Vetting please visit the Demystifying Vetting website.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Graeme Bell
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact [email protected]
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission:
Click here to visit Civil Service Commission

Apply Now

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Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Technical skills

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information