Customer service team lead Work, Jobs in Bristol, Bst (with Salaries)

Customer Service Team Leader
Ayvens —Bristol
- Full-time
- Management
- Microsoft Office
- Organisational skills
- Free parking
- Annual leave
7d
People & Service Team Leader
River Island —Bristol
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
14d
Main - Team Leader
WHSmith Travel —Bristol
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Hub Team Manager
B&Q —Bristol
- £36,031.94 - £41,031.94 a year
- Part-time
- Sales
- Annual leave
- Employee assistance programme
1d
Lead Officer of Sales Administration
Icar Auto —Patchway
- From £33,000 a year
- Full-time
- Sales
- Microsoft Office
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
14d
Team Leader – Events & Experiences
Cove Group —Shepton Mallet
- £14.25 an hour
- Weekend availability
- Management
- Customer service
- Computer literacy
- Employee discount
Quick apply
8d
Lead Online Manager
Sainsbury's —Newport
- From £36,250 a year
- Management
- Leadership
- Employee discount
12d
Team Leader
Card Factory —Bath
- £13 an hour
- Leadership
Customer Service Team Leader
William Hill —Melksham
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
2d
Business Readiness Lead
Ayvens —Bristol
- Full-time
- Customer service
- Agile
- Referral programme
Lead Rental Operations Agent
Avis Budget Rental Locations —Bristol
- £27,545 a year
- Full-time
- Customer service
- Driving
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
5d
ELEVATE Lead Development Representative (French Speaker)
ELEVATE EMEA —Bristol
- Remote
- Customer service
- Organisational skills
- Time management
Quick apply
Operational Assurance & Technical Lead
Gallagher Benefit Services —Bristol
- Continuous improvement
- Employee stock purchase plan
- Life insurance
5d
Project Delivery Lead
Flogas Britain —Bristol
- Hybrid work
- PMP
- Employee assistance programme
- Employee discount
Quick apply
Manager / Front of House Team Member
The Flood Gallery —Corsham
- £12.50 - £14.00 an hour
- Part-time
- Hospitality
- Management
- Sales
- Flexible schedule
Quick apply
4d
Debt Recovery Squad Lead - Commercial Energy
Good Energy —Chippenham
- £34,000 - £43,000 a year
- Full-time
- Hybrid work
- Management
- Continuous improvement
- Financial services
- Annual leave
Quick apply
5d
Team Leader
Southern Coop —Burnham-on-Sea
- £13.50 an hour
- Part-time
- Employee assistance programme
- Employee discount
6d
App Engineering Lead
Unite Students —Bristol
- SQL
- APIs
- Annual leave
- Employee assistance programme

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Based on your search for customer service team lead

Customer Service Team Leader
Ayvens —Bristol
Ensure a consistent high level of quality service standards are provided to internal and external customers. Provide operational and subject matter guidance for…
7d
Deputy Service Manager – Family Help
Bristol City Council —Bristol
As part of the management team in South Bristol you will contribute to the creation of conditions for our teams to feel psychologically safe and supported,…
£68,653 - £70,046 a year
5d

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customer service team lead jobs near bristol, bst

Customer Service Team Leader

Ayvens -
Bristol

Apply Now

Job details

Full-time
7 days ago

Benefits

Free parking
Company car
Cycle to work scheme
Annual leave
Company pension
Private medical insurance
Employee discount
Referral programme
On-site parking

Qualifications

Report writing
Management
Microsoft Office
Performance management
Organisational skills
Leadership
Communication skills
Time management

Full job description

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

Outstanding opportunity for an experienced people leader to join our Bristol based ‘Corporate’ team. Ayvens Customer Service function provides market leading capability to our broad range of customers and is crucial in protecting and growing the Ayvens brand.

Are you passionate about leading others?
Do you have a positive outlook with strong stakeholder management skills?
Are you committed to providing excellent levels of service?
Dedicated to ensuring speedy/ respectable turnaround and response times?
Committed to leading a team who produce impressive levels of interaction?

If this sounds like you, please read on you could be just what we need to complement our existing leadership team. Strong remuneration package inc. competive basic salary, contributory pension, bonus potential, flexible working.

Key Purpose

Lead and manage a team to achieve all individual, team and business KPI’s and SLAs
Provide all team members with feedback and coaching to ensure individual competence maximising individual and team performance
Ensure a consistent high level of quality service standards are provided to internal and external customers
Promote a culture of efficiency within the team, being able to challenge current ways of working, propose and manage implementation of tangible business improvements
Foster and promote an engaged team therefore minimising attrition and absence
Collaborate with other operational teams to proactively look for ways to reduce handoffs, costs and improve customer satisfaction
Minimise business and regulatory risks through rigorous control checks
Effective management, clear communication and professional liaison with all 3rd party relationships
Support strategic change initiatives through to completion within your business area

Summary of Responsibilities

Responsible for the day to day resourcing and workflow management of a team ensuring productivity and SLA metrics achieved
Ensure all team members have documented SMART objectives, regularly review individual and team performance targets, outputs and behaviours providing timely feedback.
Track, monitor and deliver in line with the Quality framework to deliver good customer outcomes
Complete monthly performance reviews with all team members and implement performance improvement plans as and when required
Ensure robust training and succession plans are in place to develop, engage and retain competent team members
Ensure that all processes and procedures are version control documented, reviewed regularly and consistently adhered to
Provide operational and subject matter guidance for all team processes
Ensure the department achieves all relevant compliance and regulatory activities to deliver good customer outcomes.
Utilise daily, weekly and monthly reporting for all required team metrics, to enable ownership and delivery of team performance.
Timely escalation of any issues on policy, procedures or decision making processes to an Operations Manager

Skills & Experience

Proven experience in a previous leadership position
Experience of managing performance, formally or informally, with a focus on both results and behaviours
Excellent communication skills: written, verbal, report writing and presentations
Proven people management experience including feedback, coaching and performance management
Excellent time management, planning, organisational and delegation skills
High levels of professionalism and stakeholder management.
Broad knowledge of UK regulated and finance industry and commercial awareness
Problem solving capabilities
Good standard in IT literacy in particular Microsoft Office applications
Self-motivated with the ability to lead others

What We Can Offer

Rewards & Financial Benefits

Competitive pension scheme, Annual salary review and bonus scheme,

EV company car, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000) Retail discounts programme, GymFlex membership options, Cycle to Work scheme

Health & Wellbeing

Private Medical Insurance , Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance.

Time Off & Work–Life Balance

25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable).

Workplace & On ‑ Site Facilities

Free parking (Limited), EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!

Why Ayvens?

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

Apply Now

Refine Your Search

customer service team lead jobs in bristol, bst

Customer Service Team Leader

People & Service Team Leader

Main - Team Leader

Hub Team Manager

Lead Officer of Sales Administration

Team Leader – Events & Experiences

Lead Online Manager

Team Leader

Customer Service Team Leader

Business Readiness Lead

Lead Rental Operations Agent

ELEVATE Lead Development Representative (French Speaker)

Operational Assurance & Technical Lead

Project Delivery Lead

Manager / Front of House Team Member

Debt Recovery Squad Lead - Commercial Energy

Team Leader

App Engineering Lead

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