Hotel & accommodations guest services staff Work, Jobs in Bristol, Bst (with Salaries)

Receptionist/Guest Services Assistant (Hotel)
Hampton by Hilton Bristol City Centre —Bristol
- £13.63 an hour
- Weekend availability
- Hospitality
- Bar
- Customer service
- Employee discount
Quick apply
1d
Casual Guest Service Agent
Hilton —Bristol
- £12.71 an hour
- Part-time
- Hotel
- Hotel experience
Nights - Team Member
Premier Inn —Bristol
- Up to £13.66 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
8d
Student Experience Team Member
Unite Students —Bristol
- £27,300 a year
- Weekend availability
- Hospitality
- Customer service
- Organisational skills
- Annual leave
- Employee assistance programme
10d
Night Reception Team Member - Part Time
Travelodge —Bristol
- £13.71 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Employee discount
11d
Leisure Receptionist
Village Hotels - Bristol - Leisure / Spa —Filton
- £10.85 - £12.71 an hour
- Part-time
- Sales
- Hotel
- Employee assistance programme
- Gym membership
Quick apply
10d
Ground Floor - Team Member
Premier Inn —Bristol
- Up to £13.06 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
8d
Reception Team Member
NOVOTEL —Bristol
- From £13.45 a month
- Weekend availability
- Hotel
- Free parking
- Annual leave
Quick apply
Hotel Receptionist
Welcome Break —Bristol
- Up to £12.85 an hour
- Overtime
- Hotel
- Free parking
- Employee discount
3d
Night Auditor - Moxy Bristol
Hotel Co 51 —Bristol
- £14.03 an hour
- Night shift
- Hotel
- Hotel experience
- Employee discount
Quick apply
8d
Hotel Receptionist
go2 Portishead Marina Hotel —Bristol
- £12.71 an hour
- Temporary
- Hospitality
- Sales
- Hotel
Quick apply
7h
Guest Service Assistant
Almondsbury Inn & Lounge —Bristol
- £11.50 - £12.71 an hour
- Part-time
- Bilingual
- Hospitality
- Bar
- Employee assistance programme
Quick apply
3d
Reception/F&B Multi-Skilled Team Member
IBIS —Bristol
- £13.45 an hour
- Full-time
- Hotel
- Communication skills
- Hotel experience
- Employee discount
Quick apply
Guest Experience Agent
Eclipse Hotels Group —Bristol
- Full-time
- Customer service
- Hotel
- Administrative experience
- Employee assistance programme
- Employee discount
Quick apply
9d
Receptionist
Aztec Hotel & Spa —Bristol
- Full-time
- Hotel
- Restaurant
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
7d
Guest Service Agent
Hampton by Hilton —Bath
- Weekend availability
- Bilingual
- Hospitality
- Hotel
- Employee discount
Quick apply
Customer Services Associate
The Celtic Collection —Newport
- £12.77 an hour
- Part-time
- Hospitality
- Customer service
- Communication skills
- Employee discount
Customer Service Advisor
Collegiate —Bristol
- £27,810 a year
- Full-time
- Computer literacy
- Data entry
- Communication skills
- Bereavement leave
- Sick pay
Quick apply
6h
Guest Relations Associate
The Celtic Collection —Newport
- £12.77 an hour
- Full-time
- Hospitality
- Customer service
- Communication skills
- Employee discount
7d
Receptionist - Dukes Hotel
The Bird, Bath and Dukes Hotel, Bath —Bath
- Up to £12.75 an hour
- Part-time
- Hotel
- IT
- Free parking
- Employee discount
Quick apply

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hotel & accommodations guest services staff jobs near bristol, bst

Receptionist/Guest Services Assistant (Hotel)

Hampton by Hilton Bristol City Centre -
Bristol

Quick apply

Job details

Permanent | Full-time
£13.63 an hour
1 day ago

Benefits

Employee discount

Qualifications

Hospitality
Customer service
IT
Guest services
Communication skills
Hotel experience

Full job description

Hampton by Hilton Bristol City Centre

Job Title: Hotel Receptionist/Guest Services Assistant

Pay: £ 13.63 per hour

Hours: Full Time Contract – mornings/evenings/weekends

The Hampton by Hilton Bristol City Centre is a 202 bedroom hotel in a fantastic city centre location. We are currently recruiting for a Guest Services Assistant / Receptionist. Do you have the Hamptonality?

What will it be like to work for this Hilton Worldwide Brand?
With 3,000 hotels globally, Hampton by Hilton Hotels offer guests friendly service, clean rooms and comfortable surroundings, every time. Guests also enjoy free high-speed internet access, free hot breakfast and more. Hampton exists to anticipate a traveller’s needs, creating the edge to advance their journey. Hampton is one of Hilton World wide’s market-leading brands. Visit the brand website for more information – www.hamptonbristol.co.uk

What Is a GSA?

A Guest Services Assistant is a multi-departmental role which covers Front Desk, Bar, Breakfast and Kitchen. A GSA’s role is to provide a friendly, warm and memorable welcome to hotel guests while ensuring their expectations and needs are met throughout their stay. A GSA must also be able to help assist with any guest queries, comments or complaints in a professional and calm manner.

What will I be doing?
As a Guest Services Assistant, you will assist in daily Front Office/Food & Beverage/Kitchen operations.

On Reception, a GSA is responsible for managing the first impressions of our guests and therefore must perform the following tasks to the highest standards:

Assist the Duty Manager with daily Front Office/ Food & Beverage operations
Provide prompt service and actively seek opportunities to drive guest satisfaction
Ensure that you are fully aware of any relevant feedback from either guests/ other departments
Manage, resolve or escalate any and all guest complaints quickly
Ensure all access to the hotel is secure as required by hotel policy and procedure.
Ensure a high level of product knowledge of the hotel and the local area
Respond to guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, as needed
Receive, input, retrieve and relay messages to guests, as needed

Within our bar operations, a GSA is responsible for the preparation and service of drinks whilst ensuring that the needs of our guests are met by providing excellent customer experience. A GSA must perform the following tasks to the highest standards:

Able to work in all areas of the Food and Beverage department including Kitchen
Welcome guests in a polite and friendly manner
Engage customers in conversation about their stay, day and plans to create a personal touch
Take and deliver customer orders, consistently demonstrating high levels of customer service
Manage guest queries in a timely and efficient manner
Ensure compliance of brand standards
Ensure cleanliness of all work areas
Ensure food hygiene and food safety is maintained to high standards in compliance with all legislation and operating procedures
Comply with hotel security, fire regulations and all health and safety legislation
Comply with local licensing laws
Assist other departments wherever necessary and maintain good working relationships

What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will be entitled to reduced hotel room rates in our 4000+ hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and Focus Hotels Management.

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous customer service experience
Excellent interpersonal and communication skills
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
Good level of IT proficiency
Previous hotel experience or similar

Job Types: Permanent, Full-time

Pay: £13.63 per hour

Work Location: In person

Quick apply

Refine Your Search

hotel & accommodations guest services staff jobs in bristol, bst

Receptionist/Guest Services Assistant (Hotel)

Casual Guest Service Agent

Nights - Team Member

Student Experience Team Member

Night Reception Team Member - Part Time

Leisure Receptionist

Ground Floor - Team Member

Reception Team Member

Hotel Receptionist

Night Auditor - Moxy Bristol

Hotel Receptionist

Guest Service Assistant

Reception/F&B Multi-Skilled Team Member

Guest Experience Agent

Receptionist

Guest Service Agent

Customer Services Associate

Customer Service Advisor

Guest Relations Associate

Receptionist - Dukes Hotel

I want to receive the latest job alerts for hotel & accommodations guest services staff in bristol, bst

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