Are you a customer-service superstar who thrives in a fast-paced environment? Do you enjoy solving problems, supporting customers, and keeping processes running smoothly behind the scenes? If so, this is an exciting opportunity to shine.
Our Culture
At TC, our culture is built on collaboration, responsibility, authenticity, and an unwavering commitment to excellence. We live by our four core values — Aim High, Do it Together, Be Responsible, and Be Authentic — which guide how we work, how we treat one another, and how we deliver results.
We believe our success comes from strong teamwork across the entire business. Every department and every Tribe member plays an important role in shaping our customer experience and driving sustainable growth. We value open communication, shared accountability, and mutual support, ensuring that decisions are made with the wider business in mind.
Together, we are a team of enthusiastic, driven, and passionate people who enjoy working collaboratively, taking ownership of what we do, and striving to be the best — both individually and as one team.
About the Role
As our Sales Coordinator, you will be the first friendly voice our customers hear and the expert guiding them from initial enquiry to delivery. You’ll build trusted relationships, collaborate across departments, and provide vital support that helps our sales team exceed expectations.
If you're motivated, organised, great at multitasking, and passionate about helping customers — we’d love to meet you.
What You’ll Be Doing:
- Deliver Outstanding Service: Handle customer orders, enquiries, and aftersales needs with accuracy, warmth, and professionalism.
- Cross-Team Collaboration: Work closely with merchandise, ordering, and warehouse teams to resolve issues quickly and keep operations flowing.
- Customer Support: Be the first point of contact across email, phone, and order processing — providing clear, confident, and helpful communication.
- Communication Pro: Keep customers informed, liaise with CRM and Field Sales teams, and ensure internal communication is always streamlined.
- KPI Achievement: Strive to meet and exceed KPIs — supporting our business goals while delivering exceptional service.
- Relationship Builder: Help strengthen long-term partnerships with our valued clients alongside our Field Sales and CRM teams.
- Voice of the Customer: Share insights, feedback, and suggestions for improvement across the business.
- Problem Solver: Escalate issues when needed and help drive swift, effective solutions.
- Information Hub: Stay updated, keep customers informed, and generate reports when required.
- Adaptability: Embrace change, support evolving responsibilities, and be ready to step up.
What We’re Looking For
- Proficiency in Microsoft Office Suite
- Strong administrative and organisational skills
- Ability to multitask effectively in a busy environment
- Adaptable, flexible, and collaborative
- Passionate about contributing to business success
- Ambitious with a desire for professional growth
- Self-motivated, positive, and confident
Why You’ll Love Working With Us
- A culture that genuinely supports your growth
- A team that collaborates, celebrates and wins together
- Opportunities to learn, develop and advance
- A workplace where authenticity and ambition are celebrated
Plus, you’ll enjoy:
- 25 days annual leave
- Your birthday off
- Private medical insurance
- Company Pension
- And much more...
If you’re ready to join a team where your work matters, your ideas are heard, and your growth is encouraged, then your journey to success begins here.
Apply now and start your next chapter with TC.
Job Types: Full-time, Permanent
Pay: Up to £26,300.00 per year
Ability to commute/relocate:
- Bristol BS32 4RX: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
