Customer service & experience team leader Work, Jobs in Bristol, Eng (with Salaries)

Customer Service Team Leader
Ayvens —Bristol
- £32,000 - £38,000 a year
- Full-time
- Microsoft Outlook
- Management
- Microsoft Office
- Free parking
- Annual leave
Contact Centre Team Leader
ELA Comectronica Sarri Ltd. —Bristol
- £2,850 - £3,800 a month
- Full-time
- Customer service
- Microsoft Office
- Supervising experience
Quick apply
4d
Customer Team Leader
Welsh Water —Cardiff
- £35,833 - £39,163 a year
- Hybrid work
- Human resources
- Mentoring
- Free parking
- Annual leave
3d
Customer Service Representative
Computershare —Bristol
- £26,032 a year
- Full-time
- Hybrid work
- Hospitality
- Microsoft Outlook
- Customer service
- Free parking
- Work from home
8d
Customer Service Team Leader
William Hill —Bedminster
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
1d
Customer Experience Team Leader
Sopra Steria —Newport
- £26,972 - £29,000 a year
- Weekend availability
- Hybrid work
- Organisational skills
- IT
- Annual leave
12d
Customer Service Manager
Elements Solutions Inc —Bristol
- From £55,000 a year
- Customer service
- ERP systems
- Leadership
- Free parking
- Employee assistance programme
Service Desk Team Leader
IVC —Bristol
- £40,000 - £55,000 a year
- Hybrid work
- Azure
- Windows
- AWS
- Employee discount
Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Annual leave
Customer Success & Events Executive
IQPC —Bristol
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- In-person
Quick apply
2d
Service Delivery Team Leader
Lancer Scott —Bristol
- £30,000 a year
- Full-time
- Analysis skills
- Mentoring
- Communication skills
8d
Customer Retention & Upsell Specialist
KERRIDGE COMMERCIAL SYSTEMS CORP —Bristol
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
Quick apply
11d
Graduate Management Trainee - Bristol
Enterprise Mobility —Bristol
- Full-time
- Sales
- Customer service
- Bachelor's degree
Customer Success and Retention Director (SaaS)
Contracts Advance —Bath
- £80,000 - £100,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Contracts
- In-person
Quick apply
12d
Recruitment Team Leader (Hybrid Working)
Avon and Somerset Constabulary —Portishead
- £30,333 - £32,613 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- Organisational skills
- Free parking
11d
Control Room Team Leader - Key Time
Arc Monitoring —Filton
- £32,477.70 a year
- Full-time
- Customer service
- Mentoring
- Leadership
- Employee discount
- Flexible schedule
Quick apply
5d
Customer Team Leader
Co-op —Bath
- £19.31 an hour
- Overtime
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
Fleet Availability Team Leader
Novuna —Trowbridge
- Up to £40,000 a year
- Full-time
- Hybrid work
- Maintenance
12d
Assistant General Manager
Nisbets —Bristol
- Full-time
- Management
- Organisational skills
- Leadership
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Bristol
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills

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customer service & experience team leader jobs near bristol, eng

Customer Service Team Leader

Ayvens -
Bristol

Apply Now

Job details

Full-time
£32,000 - £38,000 a year

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Referral programme
On-site parking

Qualifications

Report writing
Microsoft Outlook
Management
Microsoft Office
Performance management
Supervising experience
Organisational skills
Communication skills
Time management

Full job description

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

Outstanding opportunity for an experienced people leader to join our Bristol based fulfilment team, who provide support and capability to our broad range of customers.

Are you passionate about supporting others?
Do you have a positive outlook with strong stakeholder management skills?
Dedicated to ensuring speedy/ respectable turnaround and response times?
Committed to guiding a team who produce impressive levels of administrative support and customer interaction?

If this sounds like you, please read on you could be just what we need to complement our existing management team. Strong remuneration package inc. competitive basic salary, contributory pension, bonus potential, flexible working.

Key Purpose

Guide and manage a team to achieve all personal, team and business KPI’s and SLAs
Provide all team members with feedback and coaching to ensure individual capability, maximising personal and team performance
Ensure a consistent high level of quality service standards are provided to internal and external customers
Promote a culture of efficiency within the team, being able to improve current ways of working, propose and manage implementation of tangible business improvements.
Foster and promote an engaged team therefore minimising attrition and absence
Collaborate with other operational teams to proactively look for ways to reduce handoffs, costs and improve customer satisfaction.
Minimise business and regulatory risks through rigorous control checks
Effective management, clear communication and professional liaison with all 3rd party relationships
Support strategic change initiatives through to completion within your business area

Summary of Responsibilities

Responsible for the day to day resourcing and workflow management of a team ensuring productivity and SLA metrics achieved
Ensure all team members have documented SMART objectives, regularly review personal and team performance targets, outputs and behaviours providing timely feedback.
Track, monitor and deliver in line with the Quality framework to deliver good customer outcomes
Complete monthly performance reviews with all team members and implement performance improvement plans as and when required
Ensure robust training and succession plans are in place to develop, engage and retain successful team members
Ensure that all processes and procedures are version control documented, reviewed regularly and consistently adhered to
Provide operational and subject matter guidance for all team processes
Ensure the department achieves all relevant compliance and regulatory activities to deliver good customer outcomes.
Utilise daily, weekly and monthly reporting for all required team metrics, to enable ownership and delivery of team performance.
Timely escalation of any issues on policy, procedures or finding resolutions to an Operations Manager

Skills & Experience

Proven experience in a previous supervisory role.
Experience of managing performance, formally or informally, with a focus on both results and behaviours
Excellent communication skills: written, verbal, report writing and presentations
Proven people management experience including feedback, coaching and performance management
Excellent time management, planning, organisational and delegation skills
High levels of professionalism and stakeholder management.
Broad knowledge of UK regulated and finance industry and commercial awareness
Problem solving capabilities
Good standard in IT literacy in particular Microsoft Office applications
Self-motivated with the ability to shape others.

What We Can Offer

Salary Range: £32,000-£38,000 (based on experience)

Rewards & Financial Benefits

Competitive pension scheme, Annual salary review and bonus scheme,

Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000), GymFlex membership options, Cycle to Work scheme

Health & Wellbeing

Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance.

Time Off & Work–Life Balance

25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable).

Workplace & On ‑ Site Facilities

Free parking (Limited), EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!

Why Ayvens?

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

Apply Now

Refine Your Search

customer service & experience team leader jobs in bristol, eng

Customer Service Team Leader

Contact Centre Team Leader

Customer Team Leader

Customer Service Representative

Customer Service Team Leader

Customer Experience Team Leader

Customer Service Manager

Service Desk Team Leader

Customer Experience Manager

Customer Success & Events Executive

Service Delivery Team Leader

Customer Retention & Upsell Specialist

Graduate Management Trainee - Bristol

Customer Success and Retention Director (SaaS)

Recruitment Team Leader (Hybrid Working)

Control Room Team Leader - Key Time

Customer Team Leader

Fleet Availability Team Leader

Assistant General Manager

Graduate OPS Area/Shift Manager - UK , Amazon Operations

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