Join as a Public Sector Account Director and lead the strategic development of relationships with some of the UK's most influential public sector organisations. Acting as the primary client lead, you will bring together WTW's market-leading insurance, risk, claims and advisory capabilities to help clients manage risk, meet governance requirements and deliver better outcomes for the communities they serve.
You will own a portfolio of public sector clients and prospects, with responsibility for client retention, service excellence, business development and tender support. Working across a diverse client base including local authorities, central government, education, housing, health, transport, infrastructure and emergency services, you will build trusted relationships with senior decision-makers and identify opportunities to expand the value WTW delivers.
This role offers the opportunity to influence complex and high-profile programmes while partnering with specialist colleagues across the business, positioning you as a key leader within WTW's Public Sector Practice and a trusted advisor to organisations operating under significant public scrutiny and accountability.
The Role
Take ultimate responsibility for the provision of required services to public sector clients, ensuring delivery is transparent, auditable and aligned to agreed service standards.
Understand each client’s statutory responsibilities, operational exposures, political and reputational sensitivities, risk financing needs and procurement constraints, then translate these into practical insurance and risk advisory solutions.
Identify and maintain active relationships with key budget holders, procurement leads, legal advisers, finance directors, risk managers, project sponsors, senior officers and other public sector decision makers.
Provide technical, industry and subject matter expertise on public sector insurance programmes, including property, liability, motor, construction, cyber, terrorism, financial lines and specialist project risks where relevant.
Draw on specialist technical teams across WTW to provide joined-up advice on claims advocacy, risk engineering, analytics, placement strategy, contract review, project advisory work and emerging risk themes.
Determine appropriate solutions, programme structures, pricing and placement strategies that meet client needs, withstand procurement scrutiny and deliver sustainable, profitable business.
Grow the existing portfolio by identifying new opportunities within current public sector relationships, frameworks, projects, joint ventures, arms-length bodies and associated entities.
Lead, coordinate and motivate supporting service teams, ensuring clear roles, ownership, timelines and communication across client service, placement, claims and technical workstreams.
Maintain effective working relationships with Claims Advocates to support prompt, defensible outcomes and clear communication with public sector clients, insurers and other advisers.
Actively drive the sales process for winning, retaining and developing public sector clients, including positioning WTW’s differentiated value proposition in complex competitive tenders.
Optimise placement outcomes and revenue from new and existing clients using appropriate market channels, framework routes, insurer engagement strategies and data-led negotiation.
Lead end-to-end operational and service delivery, adhering to WTW policies, regulatory obligations, client service standards and all agreed governance requirements.
Understand and manage compliant public sector insurance procurement processes, including activity under the Public Contracts Regulations 2015 and the Procurement Act 2023 where applicable.
Support insurance contractual drafting and review for model-form and project contracts, helping clients evaluate bidder responses, clarify insurance queries and resolve risk allocation issues.
Lead and coordinate public procurement tender responses, including solution design, bid narrative, pricing inputs, evidence, case studies, compliance responses and presentation preparation.
Support and deliver the insurance advisory workstream for public sector projects, including appraisal of project risks, development of insurance requirements, tender engagement and evaluation support, strategic advice to project teams and advisers, negotiation of bidder insurance issues and post-award verification of contractual insurance compliance and evidence of cover.
Actively participate in public sector forums, industry workshops, training sessions and seminars to maintain market insight and strengthen WTW’s profile.
