Sr customer success manager Work, Jobs in Bristol, Eng (with Salaries)

Resolution & Improvement Manager
Teleperformance —Bristol
- Full-time
- Analysis skills
- Continuous improvement
- Leadership
- Work from home
8d
Senior Customer Success Manager
SBS —Bristol
- Hybrid work
- Communication skills
- Annual leave
11d
Sr Customer Success Manager
Jeppesen U.K. Limited —Bristol
- Conflict management
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Head of Product - Dairy
YeoValley —Blagdon
- Up to £90,000 a year
- Monday to Friday
- Hybrid work
- Budgeting
Quick apply
8d
Regional Workplace Services Manager (South)
Government Property Agency —Bristol
- £68,568 - £74,147 a year
- Full-time
- Presentation skills
Project Manager - SatComs
CGI —Bristol
- Full-time
- Hybrid work
- PMP
- Business development
- Project management
Quick apply
Service Desk Manager
Leidos —Bristol
- £41,300 - £53,000 a year
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Work from home
9d
Capture Manager
Leidos —Bristol
- £75,800 - £99,800 a year
- Full-time
- Business development
- Leadership
- Communication skills
- Annual leave
- Work from home
Customer Experience Manager
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Data analysis skills
- AI
- Communication skills
- Work from home
- Employee discount
Quick apply
Territory Manager – Southwest England
UNOQUIP GmbH —Bristol
- £43,000 - £50,000 a year
- Full-time
- Hybrid work
- Business development
- Travel
- Communication skills
Quick apply
12d
Delivery Manager
HM Courts & Tribunal Service —Bristol
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee discount
8d
Team Leader
HM Courts & Tribunal Service —Bristol
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Leadership
- Annual leave
- Employee discount
11d
Business Support Manager
Office for National Statistics —Newport
- £34,587 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Organisational skills
9d
Strategic OEM Relationship Manager
Ayvens —Bristol
- Full-time
- Continuous improvement
- Free parking
- Annual leave
Talent Acquisition Business Partner (Wealth Management)
Titan Wealth Holdings —Bristol
- £5 - £10 a year
- Full-time
- Hybrid work
- Continuous improvement
- In-person
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
Regional Lead - Direct Relationship Management - South
Allica Bank —Bristol
- Full-time
- Hybrid work
- Customer service
- Business development
- Team management
Lead Agile Delivery Manager
HM Revenue and Customs —Bristol
- £71,725 - £79,481 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Agile
- Work from home
2d
Senior IT Service Manager - User Experience & Support Services
Office for National Statistics —Newport
- £41,985 - £47,121 a year
- Full-time
- Presentation skills
- Continuous improvement
- Agile
11d
Business Development Manager (BDM) - Bristol- Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Bristol
- £35,875 a year
- Full-time
- Remote
- Business development
- Presentation skills
- Referral programme
Quick apply
Senior Product Manager - recall
RAC —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
- Flexible schedule
10d

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Resolution & Improvement Manager

Teleperformance -
Bristol

Apply Now

Job details

Permanent | Full-time
8 days ago

Benefits

Work from home

Qualifications

Stakeholder collaboration
Stakeholder liaison
Internal department liaison
Complaint handling
Change management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Change leadership
Management reporting
Customer interaction
Multidisciplinary collaboration
Root cause analysis
Leadership
Team motivation leadership
Communication skills
Operations leadership experience
Analytics

Full job description

Overview

Resolution & Improvement Manager

Location: Flexible - WFH or hybrid at one of our UK offices. Quarterly international travel requried.

Salary: Dependent on experience

Contract: permanent & full-time

Great Benefits

The Role

We are seeking a Resolution & Improvement Manager to lead our Resolution & Improvement Team (RIT), a specialist function responsible for managing complex customer escalations while driving continuous improvement across the Contact Centre.

This role combines operational leadership with a strategic focus on customer experience, service improvement and operational effectiveness. You will be responsible for ensuring that complex customer issues are resolved efficiently and fairly while using customer insight, operational data and root cause analysis to identify opportunities for improvement.

Success in this role requires strong leadership, analytical capability and stakeholder management skills, along with the ability to translate customer feedback and operational insight into sustainable improvements that enhance customer outcomes and reduce avoidable demand

Key Responsibilities

Lead, motivate and develop the Resolution & Improvement Team, creating a high-performing and customer-focused culture.

Manage complex customer enquiries, escalations and specialist casework, ensuring timely and effective resolution.

Act as the senior escalation point for high-profile, sensitive or business-critical customer cases.

Drive the Contact Centre Continuous Improvement programme, identifying opportunities to enhance customer experience and operational performance.

Analyse customer feedback, complaints, colleague insight and operational data to identify trends, root causes and areas for improvement.

Lead process reviews and root cause analysis activities to reduce repeat contacts and improve First Contact Resolution.

Partner with operational managers and support functions to implement and embed sustainable service improvements.

Monitor operational performance, using management information and reporting to drive decision-making and improvement activity.

Present insights, recommendations and improvement plans to senior stakeholders.

Build strong relationships across Operations, Workforce Planning, Quality Assurance, Learning & Development and other key business functions.

Ensure compliance with organisational policies, governance frameworks and regulatory requirements.

Promote best practice, knowledge sharing and a culture of continuous improvement throughout the Contact Centre

Skills & Experience

Proven leadership experience within a Contact Centre or Customer Service environment.

Experience managing complex customer escalations, complaints or specialist casework.

Track record of delivering operational change and continuous improvement initiatives.

Strong analytical skills, with experience interpreting operational performance data and identifying trends.

Experience leading change programmes and embedding service improvements across operational teams.

Excellent stakeholder management and influencing skills.

Strong coaching, performance management and team development capability.

Ability to balance operational delivery with strategic improvement priorities.

Experience with quality assurance, complaints management or customer journey improvement frameworks is desirable.

Lean, Six Sigma or other Continuous Improvement qualifications would be advantageous.

Experience working in a BPO & luxury retail environment would be advantageous.

Personal Attributes

Strong leader with the ability to inspire, develop and engage teams.

Customer-focused with a passion for delivering positive outcomes and service excellence.

Collaborative approach, building effective relationships across multiple functions and stakeholder groups.

Analytical and insight-driven, using data to inform decisions and improvements.

Proactive and solution-oriented with strong problem-solving capabilities.

Accountable, resilient and comfortable operating in a fast-paced environment.

Strong communication skills with the ability to influence at all levels of the organisation.

Committed to continuous improvement and driving positive change.

#LI-CW1

Apply Now

Refine Your Search

sr customer success manager jobs in bristol, eng

Resolution & Improvement Manager

Senior Customer Success Manager

Sr Customer Success Manager

Head of Product - Dairy

Regional Workplace Services Manager (South)

Project Manager - SatComs

Service Desk Manager

Capture Manager

Customer Experience Manager

Territory Manager – Southwest England

Delivery Manager

Team Leader

Business Support Manager

Strategic OEM Relationship Manager

Talent Acquisition Business Partner (Wealth Management)

Regional Lead - Direct Relationship Management - South

Lead Agile Delivery Manager

Senior IT Service Manager - User Experience & Support Services

Business Development Manager (BDM) - Bristol- Circa 41k Basic - 53k OTE Uncapped

Senior Product Manager - recall

I want to receive the latest job alerts for sr customer success manager in bristol, eng

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