Trust head office Work, Jobs in Bristol, Eng (with Salaries)

Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Annual leave
CX Team Member
Foot Locker —Bristol
- £10.00 - £14.12 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
8d
Multiple Trust Head Office Roles
Midsomer Norton Schools Partnership —Midsomer Norton
- £16.35 - £21.65 an hour
- Part-time
- Customer service
- Cooking
- Administrative experience
- Free parking
- Employee discount
Quick apply
RISE Adviser - South West - Primary adviser
Department for Education —Bristol
- £600 a day
- Part-time
- English
- Maths
- Presentation skills
6d
Strategic Communications Team Leader - Hybrid working
Avon and Somerset Constabulary —Portishead
- £47,046 - £50,949 a year
- Full-time
- Hybrid work
- Organisational skills
- In-person
- Leadership
- Work from home
- Employee discount
17h
Sector Client Director - Healthcare
BAM UK & Ireland —Patchway
- Presentation skills
- No degree
- Travel
- Annual leave
Assistant Head of Community
Ecotricity —Stroud
- £31,000 a year
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Project management
- Employee discount
- Referral programme
Quick apply
7d
Senior Account Director
Walker & Sloan —Bristol
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Leadership
Administration Assistant
Lighthouse Schools Partnership —Bristol
- £13,664.75 - £13,881.61 a year
- Part-time
- English
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Marketing Manager
Clarke Willmott LLP —Bristol
- Management
- Marketing
- Microsoft Office
Managing Director
Sawday's —Bristol
- Full-time
- Hybrid work
- Business development
- Leadership
- Marketing
- Employee discount
Quick apply
Transport Manager
Hovis Bakery —Avonmouth
- Full-time
- Leadership
- Free parking
- Annual leave
Online Navigator (FTC
Wessex Garages —Bristol
- Weekend availability
- Sales
- Organisational skills
- Phone etiquette
- Annual leave
- Flexible schedule
HR and Office Administrator
Wastesavers Ltd —Newport
- £33,000 - £35,000 a year
- Full-time
- Hybrid work
- English
- Administrative experience
- Driving
- Free parking
- Work from home
Quick apply
14d
Product Manager
Ripjar —Bristol
- Remote
- Product management
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Portfolio Manager
Atomos —Bristol
- Hybrid work
Talent & Leadership Development Manager
MotabilityDotNet —Bristol
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Annual leave
- Employee discount
6d
Head of Billing
Rider Levett Bucknall —Bristol
- Full-time
- Hybrid work
- Customer service
- Travel
- Gym membership
Quick apply
Business Line Manager
Framatome —Avonmouth
- Full-time
- Sales
- Engineering
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Procurement Analyst - 12 Month FTC
Future Publishing —Bath
- £45,000 - £60,000 a year
- Hybrid work
- Referral programme
Quick apply

I want to receive the latest job alerts for trust head office in bristol, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Experience Manager

Zellis -
Bristol

Apply Now

Job details

Permanent

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Data analysis skills
Analysis skills
B2B
SaaS

Full job description

About the role

Help shape exceptional customer experiences that build trust and drive continuous improvement

We are looking for a Customer Experience Manager to join our team, supporting the delivery of a consistent, high-quality customer journey across all channels.

This is a pivotal role responsible for combining hands-on customer support, insight-driven analysis, and operational improvement to enhance the overall customer experience. You will work closely with the Head of Customer Experience and cross-functional teams to resolve complex issues, identify root causes, and implement meaningful improvements.

This is a hybrid role with an expectation to be in the office one day each week across any of our offices. Our offices are based in Peterborough, Watford, Bristol or Birmingham. Travel to other Zellis offices will also be required as part of the role.

What you’ll be doing

In this role, you will:

Manage complex or high-sensitivity customer cases, ensuring effective and empathetic resolution
Analyse customer feedback and behavioural data to identify trends and opportunities for improvement
Support the optimisation of customer journeys, reducing friction and improving satisfaction
Contribute to process improvements, maintaining high-quality documentation, playbooks and knowledge base content
Generate insights through data analysis, supporting reporting and decision-making
Collaborate with Support, Product, Implementations & Commercial team to resolve issues and enhance customer outcomes
Support the adoption of automation and AI tools to improve efficiency and reduce customer effort

Skills & experience

We’re seeking a customer-focused professional who combines strong analytical capability with a passion for improving customer outcomes.

You’ll ideally bring:

Confidence & gravitas when communicating with internal and external stakeholders at all levels, to report findings, suggest improvements as well as ensuring accountability cross functionally.
Confidence to communicate openly & honestly with customers, whilst also maintaining a level of confidentiality
Ability to navigate ambuiguity
Experience handling complex customer enquiries or escalations
Ability to analyse customer data and translate insights into actionable improvements
A structured, process-driven mindset with a focus on continuous improvement
Confidence working with performance metrics and reporting data such as NPS (Net Promoter Score)
Experience within a B2B SaaS orgnaisation would be advantageous but not essential

Benefits & culture

At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:

Unstoppable together.
Always learning.
Make it count.
Think scale.

Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive.

We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:

A competitive base salary.
25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
Private medical insurance.
Life assurance 4x salary.
Enhanced pension scheme with company contributions up to 8.5%.
A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

Our Recruitment Process

We want to ensure you have a great candidate experience, and be as transparent as possible about what to expect:

Recruiter Shortlist - Our team will review your application against the role requirements to identify candidates to progress.

Recruiter Screening (30 Minutes) - All shortlisted candidates will then be contacted for an initial conversation with our recruitment team to discuss your experience, motivations and answer any questions about the role.

Virtual Interview - (30 Minutes) - A short call with the hiring team to explore your background in more depth and give you a clearer picture of the team and role.

On-Site Assessment (2 hours, Peterborough office) - A final in person stage including: A competency based interview, exploring your past experience & skills. and a scenario based interview, assessing how you'd approach real situations relevant to the role.

We aim to keep you updated at each stage and will let you know outcomes as promptly as possible.

Apply Now

Refine Your Search

trust head office jobs in bristol, eng

Customer Experience Manager

CX Team Member

Multiple Trust Head Office Roles

RISE Adviser - South West - Primary adviser

Strategic Communications Team Leader - Hybrid working

Sector Client Director - Healthcare

Assistant Head of Community

Senior Account Director

Administration Assistant

Marketing Manager

Managing Director

Transport Manager

Online Navigator (FTC

HR and Office Administrator

Product Manager

Portfolio Manager

Talent & Leadership Development Manager

Head of Billing

Business Line Manager

Procurement Analyst - 12 Month FTC

I want to receive the latest job alerts for trust head office in bristol, eng

Related Searches

Explore jobs in more locations

About the role

Skills & experience

Benefits & culture

Jobseeker tools

Employer Tools

Browse

Stay Connected