1st line support Work, Jobs in Bristol (with Salaries)

IT Service Desk Analyst - 1st Line Support
Boeing —Bristol
- Customer service
- IT
- Communication skills
- Life insurance
1st Line IT Support Engineer
Mintivo Ltd —Chippenham
- £21,500 - £25,000 a year
- Weekend availability
- Microsoft Outlook
- Customer service
- Windows
- Referral programme
Quick apply
11d
1st Line Technical Analyst
Xerox —Bristol
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
IT Service Desk Analyst
Office for Students —Bristol
- £29,187 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
2nd Line Technical Support
iFacility —Shepton Mallet
- £26,000 - £28,000 a year
- Full-time
- Customer service
- Computer networking
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
2d
IT Support Engineer
Executive Jet Support Ltd —Chippenham
- £25,000 a year
- Full-time
- SQL
- Computer networking
- SharePoint
- Free parking
- Employee assistance programme
Quick apply
4d
Defect Analyst and Tester
TLT —Bristol
- Full-time
- Hybrid work
- Azure
- SharePoint
- Software development
IT Technician
Lighthouse Schools Partnership —Bristol
- £28,598 - £32,061 a year
- Full-time
- School
- Employee assistance programme
- Employee discount
E-Billing Assistant
TLT —Bristol
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Communication skills
1st Line NOC Engineer, UK
IndigoTG —Magor
- Monday to Friday
- Remote
- Analysis skills
- Communication skills
- Time management
2nd Line IT Support Engineer
Mintivo Ltd —Chippenham
- Up to £33,000 a year
- Weekend availability
- Azure
- Software troubleshooting
- Customer service
- Referral programme
Quick apply
11d
Development Assistant
Wells Cathedral —Wells
- £24,000 a year
- Weekend availability
- Hybrid work
- Customer service
- Communication skills
- Marketing
- Free parking
- Annual leave
Quick apply
1d
1st Line NOC Engineer, UK
Indigo Telecom Group —Magor
- Monday to Friday
- Analysis skills
- Communication skills
- Time management
Security Officer
Securitas UK —Trowbridge
- £13.39 an hour
- Night shift
- Customer service
- Communication skills
- Employee discount
Quick apply
ERP Manager
Plant-Ex Ingredients Ltd —Avonmouth
- £35,000 - £40,000 a year
- Full-time
- SQL
- JavaScript
- IT
- Free parking
- Health & wellbeing programme
Quick apply
Contract Paralegal - Financial Litigation
TLT —Bristol
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Bids Assistant
TLT —Bristol
- Full-time
- Hybrid work
- Organisational skills
- SharePoint
- Time management
Network and Infrastructure Engineer (Security Focused)
TLT —Bristol
- Full-time
- Hybrid work
- Azure
- Windows
- AWS
Contract Change Trainer
TLT —Bristol
- Full-time
- ERP systems
- Microsoft Office
- Organisational skills
SEN Teaching Assistant
Achievio —Melksham
- From £13.20 an hour
- Part-time
- Childcare
- Working with children
- In-person
- Free parking
- Flexible schedule
Quick apply

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1st line support jobs near bristol

IT Service Desk Analyst - 1st Line Support

Boeing -
Bristol

Apply Now

Job details

Benefits

Company pension
Private medical insurance
Life insurance

Qualifications

Operating systems
Customer service
Technical support
ITIL
IT
Communication skills

Full job description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

We 're seeking a dedicated and customer-oriented Service Desk Agent to join our team.

The ideal candidate will be responsible for providing first-level support to our users, ensuring that their technical issues are resolved efficiently and effectively.

The Service Desk Agent will act as the first point of contact for all IT-related inquiries and will play a crucial role in maintaining high levels of customer satisfaction.

Position Responsibilities:

Respond to incoming service requests via phone, email, and direct toolset tickets logged by the end user in a timely and professional manner.
Diagnose and troubleshoot initial triage of hardware and software issues, providing solutions or escalating to higher-level support as necessary.
Document all interactions and resolutions in the ticketing system to ensure accurate tracking and reporting.
Assist users with account management, including password resets and access issues.
Maintain knowledge of current IT policies, procedures, and best practices to provide accurate information to users.
Collaborate with other IT teams / resolver groups to resolve complex issues and improve service delivery.
Participate in training sessions and workshops to enhance technical skills and customer service abilities.
Contribute to the development of knowledge base articles and user documentation.
Submit improvement proposals and enhancements in support of the Contractual obligations. Going the Extra Mile(GEMS)

Employer will not sponsor applicants for employment visa status.

Required Skills/Experience:

Ability to gain SC clearance
Previous experience in a customer service or technical support role preferred.
Strong problem-solving skills and the ability to think critically under pressure.
Excellent verbal and written communication skills.

Desired Skills/Experience:

Ability to remain calm under pressure or through demanding challenges
Familiarity with common operating systems and software applications.
Ability to work independently and as part of a team in a fast-paced environment.
Understanding of ITIL best practice methodology

Relocation:

This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.

The Boeing benefits package goes above and beyond, focusing on your physical, emotional, financial and social well-being. Here’s a snapshot of what we offer:

Competitive salary and annual incentive plans
Continuous learning - you’ll develop the mindset and skills to navigate whatever comes next
Success as defined by you - we’ll provide the tools and flexibility, so you can make a meaningful impact, your way
Diverse and inclusive culture - you’ll be embraced for who you are and empowered to use your voice to help others find theirs
23 days plus UK public holidays and a Winter Break between Christmas and New Year
Pension Plan with up to 10% employer contribution
Company paid BUPA Medical Plan
Short Term Sickness: 100% pay for the first 26 weeks
Long Term Sickness: 66.67% of annual salary from 27th week 6x annual salary life insurance Learning Together Programme to support your on-going personal and career development
Access to Boeing’s Well Being Programs, tool and incentives

Applications for this position will be accepted until Jul. 24, 2026

Export Control Requirements:

This is not an Export Control position.

Relocation

Relocation assistance is not a negotiable benefit for this position.

Security Clearance

This position requires the ability to obtain United Kingdom Security Check.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

Not a Shift Worker (United Kingdom)

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are a Disability Confident Committed employer and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

Your Benefits

No matter where you are in life, our benefits help prepare you for the present and the future.

Competitive base pay and incentive programs.
Industry-leading tuition assistance program pays your institution directly.
Resources and opportunities to grow your career.
Up to $10,000 match when you support your favorite nonprofit organizations.

Apply Now

Refine Your Search

1st line support jobs in bristol

IT Service Desk Analyst - 1st Line Support

1st Line IT Support Engineer

1st Line Technical Analyst

IT Service Desk Analyst

2nd Line Technical Support

IT Support Engineer

Defect Analyst and Tester

IT Technician

E-Billing Assistant

1st Line NOC Engineer, UK

2nd Line IT Support Engineer

Development Assistant

1st Line NOC Engineer, UK

Security Officer

ERP Manager

Contract Paralegal - Financial Litigation

Bids Assistant

Network and Infrastructure Engineer (Security Focused)

Contract Change Trainer

SEN Teaching Assistant

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