Helpdesk Work, Jobs in Bristol (with Salaries)

Help Desk Technician L1/L2
Soltech IT —Bristol
- £28,000 - £30,000 a year
- Full-time
- Azure
- Software troubleshooting
- Customer service
- Free parking
- Annual leave
Quick apply
IT Service Desk Technician
Osborne Clarke —Bristol
- Monday to Friday
- Azure
- Customer service
- Microsoft Office
Developer & Systems Support Engineer
TC Group —Bristol
- £32,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Microsoft Office
- Annual leave
Quick apply
14d
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
3d
Community Associate
Runway East —Bristol
- £28,000 a year
- Full-time
- Hospitality
- Customer service
Quick apply
9d
Helpdesk Manager
CBRE GWS —Newport
- £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
- Free parking
Quick apply
IT Applications Support Technician
Osborne Clarke —Bristol
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1st Line IT Support Engineer
Mintivo Ltd —Chippenham
- £21,500 - £25,000 a year
- Weekend availability
- Microsoft Outlook
- Customer service
- Windows
- Referral programme
Quick apply
8d
Service Desk Manager
Lancer Scott —Bristol
- £40,000 a year
- Full-time
- Management
- Customer service
- Leadership
9d
Facilities Helpdesk Manager
CBRE —Newport
- Full-time
- Time management
Facilities Assistant
NAB-Jones Lang LaSalle Services —Bristol
- Full-time
- In-person
Quick apply
Regional Guest Services Supervisor
Mitie —Bristol
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Management
- Annual leave
Facilities Assistant
JLL —Bristol
IT Support Analyst Apprentice
The Delta Group —Melksham
- Hospitality
- Customer service
- Microsoft Office
Quick apply
1d

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IT Service Desk Technician
Osborne Clarke —Bristol
Understand and adopt the principles of acting as a professional service provider to ensure a consistent standard of support to customers, which will be measured…
Help Desk Technician L1/L2
Soltech IT —Bristol
This role requires an excellent team player with strong communication and organisational skills, a professional and courteous manner, and the ability to explain…
£28,000 - £30,000 a year
Quick apply

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Help Desk Technician L1/L2

Soltech IT
Bristol

Quick apply

Job details

Full-time | Apprenticeship
£28,000 - £30,000 a year

Benefits

Free parking
Additional leave
Annual leave
Company pension
Company events
Employee discount
On-site parking

Qualifications

Microsoft Windows Server
TCP
Driving Licence
Azure
Software troubleshooting
SCCM
Customer service
Windows
Technical support
DHCP
Driving
IT support
DNS
Organisational skills
SharePoint
TCP/IP
Communication skills
Active Directory
Intune
Help desk

Full job description

Job Description

Experienced L1/L2 Helpdesk Technician

Full Time

Salary

Full Time - £28,000 to £30,000

Supplemental Pay

Additional Bonus £1,200 pa

Regular Commission Schemes

Benefits

20 days annual leave, plus bank holidays (additional up to 10 days around Christmas / New Year)

Additional leave

Company events

Company pension

Employee discount

Free parking

On-site parking

Paid business mileage and expenses

Laptop and networking equipment

Overview

Soltech IT provides a comprehensive range of IT services and hands-on ICT/computing support to over 700 business and education (primary school) clients across the South West of England. We put the needs of our clients first, delivering reliable, responsive, and professional IT support across a wide range of technologies.

Soltech IT is a friendly and supportive place to work where people feel trusted and respected. We are proud of the diversity, flexibility, and breadth of skills and experience within our team.

We are looking to recruit an experienced L1/L2 Helpdesk Engineer to join our Service Desk team. The successful candidate will have proven experience working within an IT support environment, providing first and second-line technical support to business and/or education customers. You will be confident managing incidents and service requests from initial logging through to resolution, escalating to senior engineers where appropriate.

Individuals will be passionate about IT, self-motivated, and committed to delivering exceptional customer service. This role requires an excellent team player with strong communication and organisational skills, a professional and courteous manner, and the ability to explain technical issues clearly to customers of varying technical ability.

Candidates should be able to work independently, prioritise competing workloads, and demonstrate strong troubleshooting and problem-solving skills. A proactive approach to improving processes, identifying recurring issues, and contributing to the continual improvement of our service desk is essential.

Key Responsibilities

Provide first and second-line remote IT support to business and education clients.
Troubleshoot hardware, software, networking, Microsoft 365, Windows, and cloud-based issues.
Manage incidents and service requests using the company helpdesk system.
Escalate complex technical issues to senior engineers where appropriate.
Maintain accurate documentation and update customer records.
Configure and deploy desktops, laptops, mobile devices, and peripheral equipment.
Support Microsoft 365, Active Directory, Azure AD/Entra ID, and standard business applications including SCCM.
Deliver excellent customer service while meeting service level agreements (SLAs).
Contribute to knowledge base articles and service improvements.

Skills & Experience

Essential:

Previous experience in an L1/L2 Helpdesk or IT Support role.
Strong knowledge of Windows 10/11 and Microsoft 365.
Experience supporting Active Directory and user account administration.
Good understanding of TCP/IP, DNS, DHCP, Wi-Fi, and general networking.
Excellent troubleshooting and diagnostic skills.
Strong communication and customer service skills.
Ability to prioritise workloads and work effectively under pressure.
Full UK driving licence.

Desirable:

Experience with Microsoft Intune, Azure/Entra ID, or SharePoint.
Experience supporting schools or managed service (MSP) environments.
Knowledge of Windows Server technologies.
Relevant IT qualifications (CompTIA, Microsoft, ITIL or equivalent).

In return, we offer career progression, ongoing technical training, and a full-time salary of £28,000 to £30,000, depending on experience.

Benefits include a company pension, bonus and commission schemes, free on-site parking, a company laptop or MacBook, 20 days annual leave plus bank holidays, and additional leave over the Christmas and New Year period.

In addition, all authorised business mileage and expenses will be paid by the company.

Job Types: Full-time, Apprenticeship

Pay: £28,000.00-£30,000.00 per year

Benefits:

Additional leave
Company events
Company pension
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

helpdesk jobs in bristol

Help Desk Technician L1/L2

IT Service Desk Technician

Developer & Systems Support Engineer

Service Desk Advisor (First Line Helpdesk)

Community Associate

Helpdesk Manager

IT Applications Support Technician

1st Line IT Support Engineer

Service Desk Manager

Facilities Helpdesk Manager

Facilities Assistant

Regional Guest Services Supervisor

Facilities Assistant

IT Support Analyst Apprentice

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