Homeowner account manager Work, Jobs in Bristol (with Salaries)

Homeowner Account Manager
The Travel Chapter —Bath
- £27,000 a year
- Weekend availability
- Microsoft Outlook
- Travel
- IT
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Homeowner Account Manager
The Travel Chapter —Bath
Customer-focused, with experience managing varied customers. Results driven with a focus on hitting and exceeding targets.
£27,000 a year
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Homeowner Account Manager

The Travel Chapter -
Bath

Quick apply

Job details

Permanent
£27,000 a year

Qualifications

Photography
Driving Licence
Microsoft Outlook
IT
Account management
Communication skills
Time management

Full job description

Job Title: Homeowner Account Manager
Location: Bath & Somerset (remote with regular travel to surrounding areas)
Employment Type: Permanent
Hours of Work: Monday to Friday, 09:00 to 17:30

We’re looking for a proactive, relationship-led Homeowner Account Manager to support our expanding portfolio across Bath & Somerset. You’ll manage a growing portfolio of holiday homes and play a key role in supporting both homeowner relationships and overall portfolio performance. This role blends commercial thinking, data analysis, homeowner engagement and property quality improvements.

Grow bookings and revenue

Ensure each property is presented at its best with accurate, appealing descriptions
Maintain high-quality, well-staged photography and highlight key selling features
Create pricing strategies using data, competitor insight and performance trends
Proactively monitor booking pace to maximise revenue and occupancy

Build strong homeowner relationships

Become the trusted point of contact for your region’s owners
Provide regular updates, visits and performance reviews
Identify potential issues early using guest feedback and reviews
Confidently handle challenging conversations without escalation
Support owner events and engagement activities

Improve property and portfolio quality

Recommend décor updates, upgrades and high-impact features
Suggest ways to increase appeal, like allowing dogs or adding amenities
Identify and remove barriers to bookings such as restrictive policies
Review Property Quality Scores and advise on improvements
Flag properties that cannot meet our required quality standards

General responsibilities

Collaborate with New Business to onboard new owners smoothly
Stay up to date with relevant industry legislation
Encourage referrals and always champion our company culture
Manage time effectively to meet performance expectations
Prioritise health, safety and welfare in all aspects of the role

What you’ll bring (Essential)

Account management experience
Strong ability to understand and interpret data
Results driven with a focus on hitting and exceeding targets
Excellent communication and influencing skills
Customer-focused, with experience managing varied customers
Confident with IT including Excel and Outlook
Property knowledge and strong regional awareness
Proactive problem solver with excellent time management
Able to work independently and follow processes clearly
Full driving licence
Able to work a small number of scheduled weekends

Desirable

Experience in holiday letting or real estate
Knowledge of the holiday property industry
Photography or interior design skills

Key metrics
Portfolio revenue, average bookings per property, blended commission, property visits and owner contacts, quality of communication, NPS, property quality score, guest feedback and reducing controllable churn.

INDST

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