Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.
What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
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Free Meals on Duty: Enjoy complimentary meals while at work.
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Uniform Provided: A professional uniform is supplied for all employees.
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Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
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Pension Scheme: Participation in The People’s Pension.
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Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
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Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
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Training and Development: Access to training programs to enhance your skills and advance your career.
Responsibilities: Here's what your journey with us entails:
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Welcome and assist guests, ensuring a smooth and pleasant experience.
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Complete regular walkrounds to ensure the building is secure
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Run end of day reports to close the days business results
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Address guest inquiries and concerns promptly and professionally, providing accurate information and solutions.
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Maintain a high level of customer service by anticipating guest needs and exceeding their expectations.
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Handle guest complaints with empathy and resolve issues to their satisfaction.
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Promote hotel services and amenities to enhance guest experience and drive revenue.
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Ensure compliance with hotel policies and procedures, maintaining a safe and secure environment.
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Monitor guest feedback and implement improvements based on their suggestions.
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Assist in training new staff on guest service standards and procedures.
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Maintain accurate records of guest interactions and transactions.
Safety and Company Policies:
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Follow all company and safety and security policies and procedures.
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Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
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Complete safety training and certifications.
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Ensure uniform and personal appearance are clean and professional.
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Maintain confidentiality of proprietary information.
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Communicate with others using clear and professional language.
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Develop and maintain positive working relationships with others.
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Support the team to reach common goals.
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Listen and respond appropriately to the concerns of other employees.
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Ensure adherence to quality expectations and standards.
Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.
What we’re looking for
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A night owl, ideally a person used to working nights
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A warm, people-oriented demeanour
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A team-first attitude
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Positive outlook and outgoing personality
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Flexibility, problem-solving skills and multi-tasking ability – the team is smaller on nights which results in quick thinking, decision making and working together
Preferred Qualifications:
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Related Work Experience: At least 1 year of related work experience in a customer service role.
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Supervisory Experience: None required.
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License or Certification: None required.
We have 2 part time roles available, one will be working 32 hours per week over 4 days, and the other will be working 16 hours over 2 days. Both include weekends with shifts overnight from 10pm – 7am - do you need flexibility in your life? We are happy to discuss this with you!
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!
