technical support agent Work, Jobs in bristol bs36 (with Salaries)

IT Service Desk Agent
TRG UK Ltd —Bristol
- £26,500 a year
- Full-time
- Software troubleshooting
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
1d
PMR Software Support Agent
TITAN PMR Ltd —Bristol
- £25,000 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
2d
Technical Claims Handler
Reynolds Porter Chamberlain —Bristol
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Product Manager
Narwhal Labs —Bristol
- £50,000 - £80,000 a year
- Full-time
- Hybrid work
- Engineering
- Product management
- APIs
Quick apply
7d
Platform Associate
Wealthtime —Bath
- Full-time
- Hybrid work
- Customer service
- In-person
- Communication skills
Transcon Inbound Agent
Expeditors —Bristol
- Overtime
- Customer service
- Employee stock purchase plan
Quick apply
14d
Property Paralegal
Mallory Pryce —Bristol
- Hybrid work
- Administrative experience
- Organisational skills
Quick apply
Facilities Manager
Astral Systems —Berkeley
- £55,000 - £60,000 a year
- Full-time
- Engineering
- Maintenance
- No degree
Quick apply
1d
AI Deployment Strategist
SmartStream —Bristol
- £80,000 - £130,000 a year
- Master's degree
- Bachelor's degree
- No degree
Structures Inspector
BES Group —Bristol
- Up to £42,245 a year
- Full-time
- Engineering
- Travel
- Agile
- Annual leave
- Employee assistance programme
Operational Systems Support Consultant
Capgemini —Bristol
- Hybrid work
- AWS
- Scripting
- APIs
Innovation Engineer
DAS UK Group —Bristol
- Azure
- SQL
- Machine learning
- Employee discount
Conveyancing Paralegal
Mallory Pryce —Trowbridge
- Hybrid work
- Organisational skills
Quick apply
Automation and AI Analyst
Vinarchy —Bristol
- Hybrid work
- Oracle
- System design
- Analysis skills
Marine Agent
Bouygues Construction —Bristol
- Hybrid work
- Construction
- Leadership
Bat Ecologists
SLR Consulting —Bristol
- Full-time
- Hybrid work
- Master's degree
- Project management
- Bachelor's degree
- Annual leave
- Life insurance
Land Manager
Dandara —Bristol
- Up to £75,000 a year
- Analysis skills
- Negotiation
- Employee assistance programme
14d
Offshore Agent
Balfour Beatty —Bristol
- Hybrid work
- Driving
- Travel
- Construction
- Annual leave
Product Owner (Prop-tech Startup)
Convey Law —Newport
- £65,000 - £70,000 a year
- Hybrid work
- AWS
- Software development
- Communication skills
- Annual leave
- Sick pay
Quick apply
Product Owner (Prop-tech Startup)
Convey365 —Newport
- £65,000 - £70,000 a year
- Hybrid work
- AWS
- Software development
- Communication skills
- Annual leave
- Sick pay
Quick apply

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IT Service Desk Agent

TRG UK Ltd
Bristol

Quick apply

Job details

Permanent | Full-time
£26,500 a year
1 day ago

Benefits

Free parking
Company pension
Sick pay
On-site parking

Qualifications

Desktop support
Software troubleshooting
Technical support
IT support
Communication skills
Help desk

Full job description

IT Service Desk Agent

TRG Solutions Ltd

Bristol, BS16 7FL

Full-time, Permanent

Reporting to: Technical Helpdesk Manager

Salary: £26,500

About the Company

TRG is a leading Managed Services Provider (MSP), delivering innovative IT solutions and support to a diverse portfolio of clients across multiple industries including field service, transport & logistics, and retail. We pride ourselves on our ability to deliver reliable software, hardware, services, and connectivity that empower our clients to focus on their core business objectives.

About the Role

As a key member of our Managed Services team, you will play a critical role in managing customer service enquiries in line with company procedures and goals to ensure high levels of customer satisfaction. Acting as the primary point of contact for Managed Service customer queries, you will work closely with Account Managers, the Technical Team, and Operations.
The ideal candidate will bring a proactive attitude, excellent attention to detail, and a genuine passion for delivering exceptional service. Experience in desktop/laptop support is highly desirable, as the role involves troubleshooting and resolving issues with end-user devices. Knowledge or experience with Microsoft 365 is particularly advantageous.

Key Responsibilities

Resolve Managed Service customer incidents in line with agreed SLAs
Provide desktop and laptop support for end-users, ensuring swift resolution of hardware and software issues
Collaborate with third-party support teams to address and resolve end-user incidents
Redirect customer enquiries to the appropriate department promptly and monitor responses to maintain customer satisfaction
Manage and organise the general service desk ticket queue, including immediate closure of spam and duplicate tickets
Regularly update customers on ticket and order statuses
Resolve ServiceHub issues and assist with user setup requirements
Produce reports on customer service performance as required
Undertake additional reasonable tasks delegated by the line manager

Knowledge, Skills, and Experience Required

Knowledge of working with an ITSM tool is desirable but not essential
Experience in a service desk, helpdesk, contact centre, or desktop/laptop support role is highly desirable
Familiarity with Microsoft 365 is particularly advantageous
Strong customer-focused mindset, prioritising customer satisfaction
Proactive and self-motivated, with the ability to work under pressure and meet tight deadlines
Excellent verbal and written communication skills
Strong team player who can also work independently when necessary
Strong interpersonal skills, with the ability to build effective relationships at all levels
Adaptable and willing to embrace change and new challenges
Interest in mobile technology and IT support
Exceptional attention to detail, with confidence to seek support when required

Competitive Package

£26,500 per year
37.5 hours a week (flexibility on hours to be worked)
25 days holiday, rising to 27 days after 3 years’ service (plus Bank Holidays), pro rata
Pension scheme
On-site car parking within business park

Work Location: In person

Job Types

Full-time, Permanent

Schedule

Monday to Friday
Work Location: In person

Pay: £26,500.00 per year

Benefits:

Company pension
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

technical support agent jobs in bristol bs36

IT Service Desk Agent

PMR Software Support Agent

Technical Claims Handler

Product Manager

Platform Associate

Transcon Inbound Agent

Property Paralegal

Facilities Manager

AI Deployment Strategist

Structures Inspector

Operational Systems Support Consultant

Innovation Engineer

Conveyancing Paralegal

Automation and AI Analyst

Marine Agent

Bat Ecologists

Land Manager

Offshore Agent

Product Owner (Prop-tech Startup)

Product Owner (Prop-tech Startup)

I want to receive the latest job alerts for technical support agent in bristol bs36

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