Trading support Work, Jobs in Briton Ferry, Ntl (with Salaries)

Customer Services Advisor
The Game Collection —Swansea
- £26,436.80 a year
- Full-time
- Microsoft Excel
- Customer service
- Writing skills
- Free parking
- Employee discount
Quick apply
Technical & Business Support Officer
Neath Port Talbot County Borough Council —Neath Port Talbot
- £27,694 - £31,022 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Office experience
- Employee assistance programme
- Employee discount
Transport Co-ordinator
The Game Collection —Swansea
- £29,000 - £31,000 a year
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
Goods on Hold Operative - Fixed Term Contract
DPD Group UK —Swansea
- £27,100 a year
- Full-time
- Microsoft Office
- Administrative experience
- Communication skills
- Free parking
Quick apply
Estimator
Wernick Buildings —Port Talbot
- Full-time
- Microsoft Office
- Communication skills
- Free parking
- Annual leave
Quick apply
Deputy Manager
THE NATIONAL AUTISTIC SOCIETY —Neath
- £28,840 - £30,572 a year
- Full-time
- Annual leave
- Employee assistance programme
Support Worker
THE NATIONAL AUTISTIC SOCIETY —Neath
- £22,380.08 a year
- Overtime
- Driving
- Annual leave
- Employee assistance programme
Trading Assistant
Sainsbury's —Bridgend
- £13.23 an hour
- Employee assistance programme
- Employee discount
2h
Maintenance Technician
Wernick Buildings —Port Talbot
- Overtime
- Schematics
- Maintenance
- Driving
- Free parking
- Annual leave
Quick apply
Sales Assistant
Salvation Army Trading Co. Ltd. —Swansea
- £15,069 a year
- Part-time
- Customer service
11d
Support Worker (Weekends)
THE NATIONAL AUTISTIC SOCIETY —Neath
- £16,785.60 a year
- 12 hour shift
- Driving
- Annual leave
- Employee assistance programme
6d
Operations Manager - Swansea
DPD Group UK —Swansea
- Weekend availability
- Warehouse experience
- Communication skills
- Free parking
Quick apply
Accommodation General Clean - Venue Cleaner - HK2
Parkdean Resorts —Rest Bay ED
- Weekend availability
- Resort
- Store discount
- Employee assistance programme
Quick apply
10d
Market Street Baker
Morrisons —Swansea
- Bakery
- Annual leave
- Employee discount
Quick apply
8d
Beaufort Arms, Kittle
SA Brains —Gower
- £10,000 a week
- Bar
- Casual dining restaurant
Quick apply
7.5 Tonne Collection and Delivery Driver
DPD Group UK —Swansea
- £16.05 - £17.61 an hour
- Full-time
- Heavy lifting
- Driving
- Employee discount
Quick apply
Trading Support Volunteer
Wildfowl and Wetlands Trust —Llanelli
- No experience needed
- Communication skills
- Employee discount
11d
Regional Manager - West
LBS Builders Merchants —Ammanford
- Full-time
- Management
- Customer service
- Continuous improvement
Quick apply
7d
Three Sisters, Swansea
SA Brains —Swansea
- Weekend availability
Quick apply
Transport Planner
Tarmac —Pontyclun
- Military
- IT
- Employee discount
2h

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Customer Services Advisor

The Game Collection
Swansea

Quick apply

Job details

Full-time
£26,436.80 a year

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Company events
Private medical insurance
Employee discount
On-site parking

Qualifications

Live chat
Microsoft Excel
Customer service
Writing skills
Merchandising
Ticket management
Ticket management systems
AI
Communication skills

Full job description

About Us

Curveball Leisure is a long-established ecommerce and distribution business operating within the video games, consoles, accessories, trading cards and collectables market.

Trading online as The Game Collection, we ship more than 250,000 orders each year to customers across the UK and internationally.

We are continuing to evolve how we trade online across ecommerce, marketplaces, digital merchandising and customer experience. As our systems, automation and marketplace capabilities develop, we are looking for someone who can contribute beyond basic administration and help improve how products are launched, discovered, merchandised and sold.

We're a passionate, down-to-earth team who genuinely love what we do. If you share that enthusiasm - for gaming, for ecommerce, or simply for doing things well - you'll fit right in.

The Role

We are looking for a Customer Services Advisor to help deliver excellent customer service while identifying recurring issues, operational weaknesses and opportunities to improve customer experience across the business.

Alongside handling customer enquiries, refunds, complaints and returns, the successful candidate will help identify:

recurring customer pain points,
preventable contact reasons,
product information issues,
operational weaknesses,
and opportunities to improve customer satisfaction and marketplace performance.

This is not purely a ticket-handling role.

We are looking for someone who can combine strong customer communication with problem solving, ownership and process-improvement thinking.

Key Responsibilities

Respond to customer enquiries across email, Freshdesk/Freshchat and marketplace channels.
Resolve customer complaints, refunds, returns and delivery queries professionally and efficiently.
Take ownership of customer issues and work toward first-contact resolution where possible.
Maintain excellent communication standards across all channels.
Investigate recurring customer issues and identify potential root causes.
Process refunds or compensation within company and marketplace policies.
Support and protect marketplace ratings across Shopify, Amazon, eBay and TEMU.
Escalate recurring operational issues appropriately.
Recommend improvements to product pages, communication or workflows that may reduce avoidable customer contact.
Use AI and digital tools appropriately to support categorisation, drafting or workflow efficiency while maintaining human judgement.
Work collaboratively with Ecommerce, Warehouse and Product teams.

Skills & Experience

Essential

Strong written communication and attention to detail.
Excellent customer service judgement and professionalism.
Calm and organised under pressure.
Comfortable multitasking across systems and customer contacts.
Strong problem-solving mindset.
Able to identify recurring issues and think beyond individual tickets.
Commercially sensible and able to balance customer outcomes with policy and practicality.
Comfortable working independently and taking ownership.
Able to identify opportunities for improvement.

Desirable

Experience using Freshdesk, Freshchat or similar ticket/chat systems.
Experience supporting ecommerce marketplaces.
Familiarity with Shopify or ecommerce platforms.
Experience in ecommerce customer service or online retail.
Interest in gaming or collectables.
Experience using AI tools or workflow automation.

What This Role Is Not

It is not purely a ticket-answering role.
It is not a script-reading customer service position.
It is not a role where recurring problems are ignored.
It is not purely administrative.

If you're someone who genuinely enjoys helping people, takes pride in doing things properly and wants to grow into a career rather than just fill a seat - we'd love to hear from you. You don't need to know everything on day one - what matters most is the right attitude, a willingness to learn and the personality to fit into a team that cares.

Working Pattern

Full-time – Monday to Friday Core hours: 8:30am – 5:00pm Additional flexibility may occasionally be required during major launches or peak trading periods.

Pay: £26,436.80 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

trading support jobs in briton ferry, ntl

Customer Services Advisor

Technical & Business Support Officer

Transport Co-ordinator

Goods on Hold Operative - Fixed Term Contract

Estimator

Deputy Manager

Support Worker

Trading Assistant

Maintenance Technician

Sales Assistant

Support Worker (Weekends)

Operations Manager - Swansea

Accommodation General Clean - Venue Cleaner - HK2

Market Street Baker

Beaufort Arms, Kittle

7.5 Tonne Collection and Delivery Driver

Trading Support Volunteer

Regional Manager - West

Three Sisters, Swansea

Transport Planner

I want to receive the latest job alerts for trading support in briton ferry, ntl

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